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Electrix NZ to Deploy ClickSoftware’s Cloud Offering

Electrix NZ to Deploy ClickSoftware’s Cloud Offering to Provide Exceptional Service through Mobilised Field Operations


Cloud deployment expected to quickly bring customer service and operational value

27 August 2014

Electrix NZ, a leading provider of engineering, construction and maintenance services, is growing their business while delivering on the promise of exceptional service with cloud-based scheduling and mobility tools from ClickSoftware (NasdaqGS: CKSW). The company will deploy ClickSoftware’s products throughout the Distribution Services Division to provide first-rate customer service to the asset owners in the utility and infrastructure sectors it services, while seeking to add value to its operations.

“As a leader in our industry, we need our business processes to best support our customers’ needs, and do so quickly,” said James Meyer, Systems Development Manager, at Electrix NZ. “ClickSoftware will provide fundamental support to our strategic initiatives, helping us to meet or exceed the service delivery standards expected by our customers, lead the industry in quality performance, and operate efficiently and profitably.”

Electrix NZ has turned to ClickSoftware to automate and optimise field resource scheduling, equip several hundred technicians with intelligent Windows-based mobile devices, and enable management to have better visibility through advanced reporting features and real-time status updates from the field.

ClickSoftware supports the strategic priorities of Electrix NZ, especially the focus on data quality and smarter work processes, by supporting streamlined, mobile processes for:
Reactive Work – Technicians will receive work assignments on a mobile device as work arrives. The optimised scheduling process quickly matches technicians to jobs, taking into account factors like skillset and geographic location.
Programmed Maintenance – Work is scheduled in advance and the daily schedule is sent to the technician on a company-owned mobile device. Technicians make status updates throughout the day on the device to provide an immediate and accurate record of all work.
Construction Services – Crew leaders access several important safety and compliance forms, and receive and input data including: completed work, parts used and timesheets.
“ClickSoftware combines leadership in enterprise mobility and a deep understanding of the utility industry to help Electrix NZ achieve the highest levels of operational value for its field operations,” said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. “Our cloud solution will enable Electrix NZ to immediately see results by creating operational balance, enhanced employee engagement, and ultimately a better experience for its customers.”

About Electrix NZ

Electrix are a leading provider of engineering, construction and maintenance services to asset owners in the commercial, infrastructure, utility, industrial and resources sectors.

In business since 1955, Electrix has developed a reputation as a true end-to-end service partner to their clients. Electrix provide the benefit of experience and understanding to innovate and add value, consistently creating opportunities to improve efficiency and deliver better outcomes.

Working in diverse environments, from cities to remote locations and across wide geographical areas means that Electrix must understand and meet the logistical and practical challenges involved with major projects and work programs.

To each and every engagement Electrix brings experience and technical expertise along with a commitment to safety, quality, innovation and the environment.

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