Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Electrix NZ to Deploy ClickSoftware’s Cloud Offering

Electrix NZ to Deploy ClickSoftware’s Cloud Offering to Provide Exceptional Service through Mobilised Field Operations


Cloud deployment expected to quickly bring customer service and operational value

27 August 2014

Electrix NZ, a leading provider of engineering, construction and maintenance services, is growing their business while delivering on the promise of exceptional service with cloud-based scheduling and mobility tools from ClickSoftware (NasdaqGS: CKSW). The company will deploy ClickSoftware’s products throughout the Distribution Services Division to provide first-rate customer service to the asset owners in the utility and infrastructure sectors it services, while seeking to add value to its operations.

“As a leader in our industry, we need our business processes to best support our customers’ needs, and do so quickly,” said James Meyer, Systems Development Manager, at Electrix NZ. “ClickSoftware will provide fundamental support to our strategic initiatives, helping us to meet or exceed the service delivery standards expected by our customers, lead the industry in quality performance, and operate efficiently and profitably.”

Electrix NZ has turned to ClickSoftware to automate and optimise field resource scheduling, equip several hundred technicians with intelligent Windows-based mobile devices, and enable management to have better visibility through advanced reporting features and real-time status updates from the field.

ClickSoftware supports the strategic priorities of Electrix NZ, especially the focus on data quality and smarter work processes, by supporting streamlined, mobile processes for:
Reactive Work – Technicians will receive work assignments on a mobile device as work arrives. The optimised scheduling process quickly matches technicians to jobs, taking into account factors like skillset and geographic location.
Programmed Maintenance – Work is scheduled in advance and the daily schedule is sent to the technician on a company-owned mobile device. Technicians make status updates throughout the day on the device to provide an immediate and accurate record of all work.
Construction Services – Crew leaders access several important safety and compliance forms, and receive and input data including: completed work, parts used and timesheets.
“ClickSoftware combines leadership in enterprise mobility and a deep understanding of the utility industry to help Electrix NZ achieve the highest levels of operational value for its field operations,” said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. “Our cloud solution will enable Electrix NZ to immediately see results by creating operational balance, enhanced employee engagement, and ultimately a better experience for its customers.”

About Electrix NZ

Electrix are a leading provider of engineering, construction and maintenance services to asset owners in the commercial, infrastructure, utility, industrial and resources sectors.

In business since 1955, Electrix has developed a reputation as a true end-to-end service partner to their clients. Electrix provide the benefit of experience and understanding to innovate and add value, consistently creating opportunities to improve efficiency and deliver better outcomes.

Working in diverse environments, from cities to remote locations and across wide geographical areas means that Electrix must understand and meet the logistical and practical challenges involved with major projects and work programs.

To each and every engagement Electrix brings experience and technical expertise along with a commitment to safety, quality, innovation and the environment.

ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Economic Update: RBNZ Says Rate Cut Seems Likely

The Reserve Bank will likely cut interest rates further as a persistently strong kiwi dollar makes it difficult for the bank to meet its inflation target, it said. The local currency fell. More>>

ALSO:

House Price Action Plan: RBNZ Signals National Lending Restrictions

The central bank wants to cap bank lending to property investors with a deposit of less than 40 percent at 5 percent and restore the 10 percent limit for owner-occupiers wanting to take out a mortgage with a deposit of less than 20 percent, according to a consultation paper released today. More>>

ALSO:

Sparks Fly: Gordon Campbell On China Steel Dumping Allegations

No doubt, officials on the China desk at MFAT have prided themselves on fashioning a niche position for New Zealand right in between the US and China – and leveraging off both of them! Well, as the Aussies would say, of MFAT: tell ‘em they’re dreaming. More>>

ALSO:

Loan Sharks: Finance Companies Found Guilty Of Breaching Fair Trading Act

Finance companies Budget Loans and Evolution Finance, run by former 1980s corporate high-flyer Allan Hawkins, have been found guilty of 106 charges of breaching the Fair Trading Act for misleading 21 borrowers while enforcing loan contracts. More>>

ALSO:

Post Panama Papers: Govt To Adopt Shewan's Foreign Trust Recommendations

The government will adopt all of the recommendations from former PwC chairman John Shewan to increase disclosure and introduce a register for foreign trusts with new legislation to be introduced next month. More>>

ALSO:

The Price Of Cheese: Cheddar At Eight-Year Low

Food prices decreased 0.5 percent in the year to June 2016, influenced by lower grocery food prices (down 2.3 percent), Statistics New Zealand said today. Compared with June 2015, cheese prices were down 9.5 percent, fresh milk was down 3.9 percent, and yoghurt was down 9.2 percent. More>>

ALSO:

Financial Advisers: New 'Customer-First' Obligations

Goldsmith plans to do away with the current adviser designations which he says have been "unsatisfactory" in that some advisers are obliged to disclose potential conflicts of interest and act in their customers' best interests, but others are not. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news