Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Making the right move

Making the right move

25 August 2014

Moving house can be both exciting and stressful at the same time. A major cause of stress is the safe relocation of your household items from your old property to your new location. So how do you make sure your worldly possessions stay safe during the big move?

If you’re using a moving company, shop around and ask for quotes, and before you sign any contracts make sure you’re happy with their terms.

Before you sign up, ask to see the contract up front
A lot of moving companies use online booking forms, and you may only get to read the terms and conditions when you’re just about to submit the form.

It’s a good idea to study their terms before you get to this stage. Make sure you understand who’s liable if things go missing or something gets broken. You may want to negotiate different terms, or use a different carrier.

As with any contract, pay attention to the exclusions. Some moving companies do not cover items like passports, watches, and jewellery. You may want to move valuables yourself.

The Carriage of Goods Act [www.consumeraffairs.govt.nz/for-consumers/services/moving-goods] contains rules about what a carrier is liable for if goods are lost or damaged during carriage. A carrier’s liability must be of one of the types below:
At owner’s risk: In this case, the moving company isn’t liable for any loss or damage – so you would be wise to take out your own insurance. An ‘at owner’s risk’ contract has to be in writing and the carrier must have provided a signed statement that reads: “These goods are to be carried at owner's risk. This means that the carrier will pay no compensation if the goods are lost or damaged, unless he intentionally loses or damages them.”
At declared value risk: Here the moving company is liable up to an agreed amount. They may charge more to cover the risk, but it could be worth it as you’ll save on insurance. The declared value terms must be in writing.
On declared terms: This is where you negotiate specific terms. It’s not commonly used unless you’re moving something that needs special care. These terms must also be in writing.
At limited carrier's risk: This is the default provision under the Act and applies if none of the other terms are specified in writing. The carrier’s liability is limited to $2000 per unit of goods.

A ‘unit of goods’ is each separate item given to the carrier e.g. six packages = six units of goods. Even if the carrier puts them all in one container they are still six units. But - if you put six packages in one container, then give the container to the carrier that is one unit of goods.

Under the Carriage of Goods Act [http://www.consumeraffairs.govt.nz/for-consumers/services/moving-goods ] you have 30 days to make a claim for loss or damage to goods. However, the carrier’s contract may specify a different period of time – perhaps just a few days. The carrier is allowed to do this, so it pays to check when you sign the contract.

The Carriage of Goods Act applies from the time the goods are collected until they are delivered.

Consumer Guarantees Act
The Consumer Guarantees Act [http://www.consumeraffairs.govt.nz/about-ca/contact-uswww.consumeraffairs.govt.nz/for-consumers/law/consumer-guarantees-act] applies to the quality of the service. It requires that services are carried out with reasonable care and skill and are fit for purpose. In the case of lost or damaged goods you may be able to get redress for things caused by a lack of care or skill which the Carriage of Good Act does not cover.

For example - the carrier unpacked their truck at your new address and left some of your furniture out in the rain, or the carrier did not arrive at the agreed time due to a scheduling mistake at their office.

Here are some handy websites that can help during your big move:
•Power Switch [www.powerswitch.co.nz] provides a free and impartial service to help New Zealanders find low cost power providers.
•TelMe [www.telme.org.nz] helps New Zealanders save money on your utilities. This free service allows you to compare prices on landline, internet, mobile phone, and pay TV services to work out which combination will work best for you.
NZ Post [www.nzpost.co.nz/receiving-mail] offers an online redirect and hold service for your mail. NZ Post also offers another online and free service called Change My Address [www.nzpost.co.nz/receiving-mail/change-address], which lets you notify registered businesses of your new details.

Need more information?
•Visit the Moving and transporting goods page on our website www.consumeraffairs.govt.nz/for-consumers/services/moving-goods.
•Visit the Quotes and estimates page on our website www.consumeraffairs.govt.nz/for-consumers/services/getting-quotes-and-estimates.

Check to make sure information is up to date
We want you to be certain the information you use is not out of date.

Contact us http://www.consumeraffairs.govt.nz/about-ca/contact-us to check information is still correct if this article is more than three months old.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

BusinessDesk: APN's NZME Sees Future In Paywalls, Growth In Digital Sales

APN News & Media has touted a single newsroom concept for its NZME unit in New Zealand, similar to what Germany's Die Welt uses, saying an 'integrated sales proposition' is helping it win market share, including ... More>>

Labour Party: Global Milk Prices Now Lowest In 6 Years

The latest fall in the global dairy price has brought it to the lowest level in six years and shows there must be meaningful action in tomorrow’s Budget to diversify the economy, says Labour’s Finance spokesperson Grant Robertson. “Dairy prices ... More>>

BusinessDesk: NZ Inflation Expectations Creep Higher In June Survey

May 19 (BusinessDesk) - New Zealand businesses lifted their expectations for inflation over the next two years, sapping any immediate pressure on the Reserve Bank to cut interest rates, and prompting the kiwi dollar to jump higher. More>>

BusinessDesk: Lower Fuel Costs Drive Down NZ Producer Input, Output Prices

May 19 - Producer input and output prices fell in the first quarter, mainly reflecting lower fuel costs and weakness in prices of meat and dairy products. More>>

Media: Fairfax Media NZ Announces Senior Editorial Team

Fairfax Media New Zealand has today confirmed its new editorial leadership team, as part of a transformation of its newsrooms aimed at enhancing local and national journalism across digital and print. More>>

Science: Flavonoids Reduce Cold And Cough Risk

Flavonoids reduce cold and cough risk Research from the University of Auckland shows eating flavonoids – found in green tea, apples, blueberries, cocoa, red wine and onions – can significantly reduce the risk of catching colds and coughs. The research, ... More>>


BusinessDesk: RBNZ House Alert Speech The Catalyst For Government Action

Prime Minister John Key all but conceded that pressure from the Reserve Bank of New Zealand for concerted action on rampant Auckland house prices was one of the main catalysts for the government's weekend announcements about tightly ... More>>

BusinessDesk: How To Fall Foul Of The New Housing Tax Rules: Tips From IRD

Just because you rented out your investment property doesn't absolve you from paying tax, says the Inland Revenue Department in a summary of commonly made mistakes by non-professional property investors when it comes to their tax liability.More>>

Legal: Superdiversity Law, Policy And Business Stocktake Announced

Mai Chen, Managing Partner at Chen Palmer New Zealand Public and Employment Law Specialists and Adjunct Professor of Law at the University of Auckland, today announced the establishment ... More>>

Housing: More House Price Gains Expected

House price expectations remain high, with a net 56% of respondents expecting house prices will increase. Fears of higher interest rates are fading, consistent with the RBNZ’s signals this year. Affordability and a lack of houses for ... More>>

TDDA: State-Of-The-Art Drug Testing Laboratory To Open In Auckland

World leading drug testing agencies, The Drug Detection Agency (TDDA) and Omega Laboratories, open New Zealand laboratory More>>

Network: Bigpipe Launches Ultra-Fast Broadband Into Wellington

Bigpipe Launches Ultra-Fast Broadband into Wellington Naked broadband provider Bigpipe has extended its national reach, announcing today, the launch of its unlimited UFB offering into Wellington. The Spark Venture business is giving Wellingtonians the ... More>>

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news