Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Meeting changing customer demands

4 September 2014

Media Release

Available for immediate use

Meeting changing customer demands

New Zealand’s demographic is changing, with huge implications for both workforce and customer – just one of the meaty topics coming up at the upcoming Hospitality New Zealand Showcase.

‘The Customer is King’ is the theme of this year’s Showcase, being held in Rotorua on September 17 and 18.

One of the speakers is BERL Chief Economist Dr Ganesh Nana, who will explore how the New Zealand of the future will impact on business and customer service.

“The New Zealand of the future is going to look so much different to that of now. As well as the local story, there’s the global dimension, both in terms of customers, and competition for workers, as labour market opportunities become even more global for young, and not so young, Kiwis,” he says.

Michelin star chef and MasterChef NZ judge Josh Emett will look at several key hospitality trends, including what’s happening in the world of food right now, the shift towards a more casual style of dining, and what it takes to open a successful restaurant in such a competitive industry.

“I’ll also talk about what it means to be a chef these days, what’s changed in the industry and how we should prepare for this going forward,” he says.

Other speakers include Rt Hon Winston Peters, the Leader of New Zealand First talking about his party’s policies for hospitality, Gen Y Entrepreneur Jack Delosa sharing his expertise on ‘Reaching the new consumer’, Judge Bill Unwin looking at the Sale and Supply of Alcohol Act and whether it’s working and Dick Brunton from Colmar Brunton delving into ‘Customer is King’.

“We’re really excited about the line-up we’ve got at conference this year, bringing together experts from many different fields to offer operators a one-stop shop for meeting the needs of today’s customer, and tomorrows,” says Hospitality New Zealand Chief Executive Bruce Robertson.

Registrations are still open, to members and non-members. For more details and to register online visit www.hospitalitynz.org.nz, call 0800 500 503 or email nsc@hospitalitynz.org.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Wine: 20% Of Marlborough Storage Tanks Damaged By Quake

An estimated 20 percent of wine storage tanks in the Marlborough region, the country’s largest wine producing area, have been damaged by the impact of the recent Kaikoura earthquake. More>>

ALSO:

ACC: Levy Recommendations For 2017 – 2019 Period

• For car owners, a 13% reduction in the average Motor Vehicle levy • For businesses, a 10% reduction in the average Work levy, and changes to workplace safety incentive products • For employees, due to an increase in claims volumes and costs, a 3% increase in the Earners’ levy. More>>

Women's Affairs: Government Accepts Recommendations On Pay Equity

The Government will update the Equal Pay Act and amend the Employment Relations Act to implement recommendations of the Joint Working Group on Pay Equity. More>>

ALSO:

Immigration: Increase In Seasonal Workers For RSE

The current cap will be increased by 1,000 from 9,500 to 10,500 RSE workers for the 2016-17 season. Mr Woodhouse says the horticulture and viticulture industry is New Zealand’s fourth largest export industry, producing almost $5 billion in exports. More>>

ALSO:

Hurunui: Crown Irrigation Invests Up To $3.4m In North Canterbury

Crown Irrigation Investments will invest up to $3.4m in the Hurunui Water Project, an irrigation scheme that will be capable of irrigating up to 21,000 hectares on the south side of the Hurunui River in North Canterbury. More>>

ALSO:

Not So Great:Butterfly Eradication Success

The invasive pest great white butterfly has been eradicated from New Zealand in a world-first achievement, Primary Industries Minister Nathan Guy and Conservation Minister Maggie Barry say. More>>

Gordon Campbell: On The Government’s Tax Cuts Fixation

Long before the earthquake hit, the dodginess of the government tax cuts programnme was evident in the language of its packaging. It is being touted as a “tax cuts and family care” package... More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news