Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Meeting changing customer demands

4 September 2014

Media Release

Available for immediate use

Meeting changing customer demands

New Zealand’s demographic is changing, with huge implications for both workforce and customer – just one of the meaty topics coming up at the upcoming Hospitality New Zealand Showcase.

‘The Customer is King’ is the theme of this year’s Showcase, being held in Rotorua on September 17 and 18.

One of the speakers is BERL Chief Economist Dr Ganesh Nana, who will explore how the New Zealand of the future will impact on business and customer service.

“The New Zealand of the future is going to look so much different to that of now. As well as the local story, there’s the global dimension, both in terms of customers, and competition for workers, as labour market opportunities become even more global for young, and not so young, Kiwis,” he says.

Michelin star chef and MasterChef NZ judge Josh Emett will look at several key hospitality trends, including what’s happening in the world of food right now, the shift towards a more casual style of dining, and what it takes to open a successful restaurant in such a competitive industry.

“I’ll also talk about what it means to be a chef these days, what’s changed in the industry and how we should prepare for this going forward,” he says.

Other speakers include Rt Hon Winston Peters, the Leader of New Zealand First talking about his party’s policies for hospitality, Gen Y Entrepreneur Jack Delosa sharing his expertise on ‘Reaching the new consumer’, Judge Bill Unwin looking at the Sale and Supply of Alcohol Act and whether it’s working and Dick Brunton from Colmar Brunton delving into ‘Customer is King’.

“We’re really excited about the line-up we’ve got at conference this year, bringing together experts from many different fields to offer operators a one-stop shop for meeting the needs of today’s customer, and tomorrows,” says Hospitality New Zealand Chief Executive Bruce Robertson.

Registrations are still open, to members and non-members. For more details and to register online visit www.hospitalitynz.org.nz, call 0800 500 503 or email nsc@hospitalitynz.org.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Statistics: Business Research And Development Up 29 Percent

Computer services and machinery manufacturing firms led the way in an almost 30 percent lift in business spending on research and development (R&D) in 2016, Stats NZ said today. Businesses spent $1.6 billion on R&D in 2016, up $356 million (29 percent) from 2014. More>>

ALSO:

China Shopping: NZ-China FTA Upgrade Agreed Among Slew Of New Deals

New Zealand Prime Minister Bill English and China Premier Li Keqiang signed off a series of cooperation deals spanning trade, customs, travel and climate change and confirmed commencement of official talks on an upgrade to the nine-year old free-trade agreement between the two countries. More>>

ALSO:

Media: TVNZ Flags Job Cuts To Arrest Profit Decline

Chief executive Kevin Kenrick said the changes were aimed at creating "a sustainable future video content business for TVNZ in an ever-changing media market." More>>

ALSO:

Reserve Bank: Wheeler Keeps OCR At 1.75%

Reserve Bank governor Graeme Wheeler kept the official cash rate unchanged at 1.75 percent, as expected, and reiterated his view that the benchmark rate doesn't need shifting for the foreseeable future. More>>

ALSO:

Trade Plans: Prime Minister's Speech To International Business Forum

"The work to improve public services, build infrastructure, and solve social problems is possible only because we have enjoyed sustained, solid economic growth. A big reason for that is the Government’s consistent agenda of economic reform, and our determination to open up more opportunities for trade with the world." More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news