Spark helping Whanganui customers stay connected

Spark helping Whanganui customers stay connected after severe flooding

Spark is offering free calls from its 26 payphones in Whanganui, and a range of other free services to help people suffering hardship after extensive flooding in the region and surrounding areas.

Local, national, 018 and mobile calls from the 26 payphones will be free between Wednesday 24 June and Wednesday 1 July. Customers in the Whanganui region and surrounding areas who have been forced to evacuate their homes will also be able to take advantage of the following services from Spark within the next 6-months:

1. CustomerLink free for 6-months – with this service customers can choose to divert their current landline calls to another nominated landline or mobile number. Alternatively they can get all calls diverted to a Call Minder service which will take messages for the customer

2. Reconnection fee waived for customers needing to reconnect their landline to another premise

Spark is asking affected residential customers in the Whanganui region and surrounding areas to call Spark on 123 to speak with a representative about the various options and services available to them.

General Manager for Spark, Home, Mobile and Business, Jason Paris says: “We know it’s been a heart-breaking time for those people whose homes have been flooded over the past few days.

“We also know many people can’t return to their homes because the damage is so bad. We want to make sure everyone can stay in contact with family and friends and that moving their Spark services to alternative or temporary accommodation is as smooth and as easy as possible,” said Mr Paris.

Spark’s offers extend to customers displaced from their homes in the area covering Brunswick, Fordell, Conville, Kakatahi, Kai-Iwi, Mangamahu, Makirikiri, Maxwell, Okoia, Whanganui town and surrounding area, Whangaehu and Waverley.

To see where the 26 Spark payphones are located go to www.spark.co.nz/storefinder.

ENDS

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