Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Diligent Claims Second Successive Gold


22 October 2015

Diligent Claims Second Successive Gold

New York-based, NZX-listed software company Diligent Corporation has been named the world’s Most Customer Friendly Company.

Diligent’s record of having more than 99 percent of the 62,000 incoming support calls it received during 2014 immediately picked up by a support staff member, and its remarkably high resolution rate (fewer than three out of every 1,000 incoming calls required a call back) saw it head off companies from around the world to take gold at the annual Best in Biz International Awards.

The awards are open to all companies in any industry worldwide, and decided by a panel of 26 judges drawn from top-tier news, business, finance and technology publications and media outlets in 19 countries.

Diligent also won gold at last year’s Best in Biz North America Awards, which are open to all companies operating in Canada and the US.

“We are thrilled to be named a gold winner for the second year in a row. Recognition from this prestigious organization further validates our dedication to delivering best-in-class customer service to our clients,” said Jeff Hilk, Chief Customer Officer at Diligent. “Client support is an integral part of what we do, and it is an honour to be recognized at the international level for our customer service by the Best in Biz Awards.”

The award comes in the same week that Diligent announced it had acquired BoardLink from ThomsonReuters, adding more than 250 new clients and approximately 9,000 users to Diligent’s global community of executives and board members and strengthening Diligent’s position as the world’s leading provider of corporate governance and collaboration SaaS solutions for boards and senior executives.

© Scoop Media

Business Headlines | Sci-Tech Headlines


Trade Plans: Prime Minister's Speech To International Business Forum

"The work to improve public services, build infrastructure, and solve social problems is possible only because we have enjoyed sustained, solid economic growth. A big reason for that is the Government’s consistent agenda of economic reform, and our determination to open up more opportunities for trade with the world." More>>


Media: TVNZ Flags Job Cuts To Arrest Profit Decline

Chief executive Kevin Kenrick said the changes were aimed at creating "a sustainable future video content business for TVNZ in an ever-changing media market." More>>


Reserve Bank: Wheeler Keeps OCR At 1.75%

Reserve Bank governor Graeme Wheeler kept the official cash rate unchanged at 1.75 percent, as expected, and reiterated his view that the benchmark rate doesn't need shifting for the foreseeable future. More>>


f work for Pumpkin Patch staff

Retail: Pumpkin Patch Brand, IP Sold To Catch Group

The receivers of failed children's clothing retailer Pumpkin Patch have confirmed that the company's brand and intellectual property have been sold to Australian online retailer Catch Group. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news