Ridley Selects Promapp to Support Seamless Migration

Ridley Selects Promapp to Support Seamless Migration to Microsoft Dynamics AX7

Sydney/Auckland, 4 November 2015 – Ridley, Australia’s leading provider of high performance animal nutrition solutions, will deploy cloud-based process management software from Promapp Solutions, to support the successful roll-out of the company’s migration to Microsoft Dynamics AX7 enterprise ERP solution across its business operations.

Ridley’s 20 sites across Australia will produce in the vicinity of 1.9 million tonnes of finished feeds and feed ingredients in the 2016 financial year. These feeds improve the health, wellbeing and performance of animals in Australia’s dairy, poultry, pig, beef, horse, sheep, laboratory, pet food, aquaculture and lifestyle industries. The company employs nearly 700 people across regional Australia.

In order to continuously improve its existing business and maintain a trajectory of long-term sustainable customer growth, Ridley is currently reviewing its ERP system, integrated applications, and related business processes in preparation for the IT upgrade.

As part of this strategy, the organisation has embarked on a system and process review project with the aim of implementing one consistent way to document processes.

The objective of this project is to review and document existing systems, processes, roles, accountabilities and process ownership. These processes will then be mapped in Promapp enabling Ridley to optimise its processes and replace a legacy environment where all processes were not traditionally owned, kept up to date, or stored in a central repository.

Claudine Ogilvie, Chief Information Officer, Ridley, explains, “As the ERP system touches almost every part of our business, our decision to upgrade to AX7 will result in business change which needs to be supported by robust process management. A focus on effective process and change management will enable us to remain flexible, on budget and on schedule with the ERP deployment.

“As part of our strategy for success, we selected Promapp cloud-based process management software to create and store our business processes online. It's easy to use, and being a fully web-based tool, process changes are performed and approved online, in the cloud. It will support the documentation and optimisation of our processes due to its accessibility and it will be used not just by technical teams but by people throughout the organisation. This will promote ownership, operational risk management and accountability while replacing an incumbent process of reporting in Excel, Word and Visio which lacked consistency, dated rapidly and failed to effectively share knowledge across the business.

“Of course, we reviewed other solutions but they tended to offer more complexity than was required for our business. We weren’t ready for that level of complexity, nor did we need it. We liked Promapp’s dedicated user dashboards, its role-based structure, social elements, interactions and its overall price structure.”

Ridley will also benefit from Promapp’s process approval workflows and ability to capture process IP for future system implementations, which will add value to the organisation well after the Microsoft Dynamics AX7 migration has been completed. Promapp’s Process Approval workflow increases the control, audit trail, and efficiency of the approval process, providing automated process approvals, database-driven change tracking, focused review of process changes and collaboration on process reviews, supporting overall improvement efforts and risk compliance.

Initially, Promapp will be rolled out in the context of the Microsoft Dynamics deployment and as a result, the company’s database administrators and IT staff will be the first employees to be trained. Ultimately, Ridley aims to roll out Promapp to support process management throughout the entire business.

“We want to see uptake of Promapp throughout the business with team members taking ownership of their processes. It will ultimately become a tool for change management, ongoing staff training and it will offer transparency across the organisation,” says Ogilvie.

ENDS

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