Vodafone on Samsung Recall

Sunday, 4 September 2016, 6:02 pm
Press Release: Vodafone

SAMSUNG RECALL GALAXY NOTE 7

Samsung has recently announced a global product recall of the Samsung Galaxy Note 7.

A small number of battery issues have been reported by people using the Samsung Galaxy Note 7 in overseas markets. There have been no reported cases in New Zealand.

Quality and customer safety are absolute priorities for Vodafone. For this reason, we are working with Samsung to take a proactive approach to recalling all Galaxy Note 7 devices from the New Zealand market. We want to make sure our customers are safe and have peace of mind.

All affected customers will be contacted directly about this issue and provided with details of the options available to them for return and/or replacement of their Note 7.

We have stopped sale of the Note 7 through all of our retail outlets and are removing all website promotions and social media sales offers.

To ensure our customers can remain confidently connected, we have a range of return/replace/refund options available.

Vodafone customers with a Galaxy Note 7 have the following options when they go into a Vodafone store:
· Hand back your Galaxy Note 7, pick up a Samsung Galaxy J5 (yours to keep), and your Galaxy Note 7 will be replaced when new stock is available (could be approximately 4 weeks);

· Swap your Galaxy Note 7 for another Samsung product (for example an S7 Edge) and get the difference in price refunded;

· Get a full refund for their Galaxy Note 7;

· Return your Galaxy Note 7 and use the refund to purchase any other device, of any brand, that is in stock; or

· Wait until a new Galaxy Note 7 is available and change-over to a new device then (could be approximately 4 weeks).

Note: Refunds may need to be processed during business hours, from Monday 5 September 2016.

If customers have any questions relating to their Samsung Note 7, they can talk to a team member at any Vodafone store, or call our Customer Care team:
· Personal: 777 or 0800 800 021

· Business: 888 or 0800 400 888

-ENDS-

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