Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

New name reflects change in the utilities sector

November 1, 2016

Utilities Disputes Ltd replaces EGCC
New name reflects change in the utilities sector


Responding to rapid change in the New Zealand utilities sector, the Electricity and Gas Complaints Commissioner (EGCC) becomes Utilities Disputes, Ltd today, November 1, 2016.

“This change is an important evolution,” says Hon. Heather Roy, Chair of Utilities Disputes. “As providers innovate and expand their offerings, Utilities Disputes will provide a flexible and robust dispute resolution service for consumers of utilities.”

The Board of Utilities Disputes maintains it is critical for consumers to have access and be well served by an independent service that can offer a wide range of dispute resolution expertise.

“We will continue to resolve complaints in the electricity and gas industries with our tradition of quality, independence and fairness,” Mrs Roy says.

During its 15-year history, the EGCC has handled more than 50,000 consumer complaints.

Utilities Disputes will provide high quality dispute resolution in a wide range of scenarios, offering efficiency gains and ease of access for both consumers and providers.
Scenarios may include ‘one big bill’ with electricity, gas, and broadband, land access, and multiple connectivity, among others.

The name change went through an extensive consultation process, and feedback was received from stakeholders and providers regarding all aspects of the change.

“Utilities Disputes will expand its range of possible dispute coverage and allow our dispute resolution skills to help consumers in the years ahead,” says Mrs Roy. “As the utilities sector evolves, Utilities Disputes will be ready to add value.”

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Voluntary Administration: Renaissance Brewing Up For Sale

Renaissance Brewing, the first local company to raise capital through equity crowdfunding, is up for sale after cash flow woes and product management issues led to the appointment of voluntary administrators. More>>

Elsewhere:

Approval: Northern Corridor Decision Released

The approval gives the green light to construction of the last link of Auckland’s Western Ring Route, providing an alternative route from South Auckland to the North Shore. More>>

ALSO:

Media Mega Merger: Full Steam Ahead For Appeal

New Zealand's two largest news publishers have confirmed they are committed to pursuing their appeal against the Commerce Commission's rejection of the proposal to merge their operations. More>>

Crown Accounts: $4.1 Billion Surplus

The New Zealand Government has achieved its third fiscal surplus in a row with the Crown accounts for the year ended 30 June 2017 showing an OBEGAL surplus of $4.1 billion, $2.2 billion stronger than last year, Finance Minister Steven Joyce says. More>>

ALSO:

Mycoplasma Bovis: One New Property Tests Positive

The newly identified property... was already under a Restricted Place notice under the Biosecurity Act. More>>

Accounting Scandal: Suspension Of Fuji Xerox From All-Of-Government Contract

General Manager of New Zealand Government Procurement John Ivil says, “FXNZ has been formally suspended from the Print Technology and Associated Services (PTAS) contract and terminated from the Office Supplies contract.” More>>