Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Update 6: Auckland fuel supply issue

Update 6: Auckland fuel supply issue

Air New Zealand is continuing to experience disruption to its services following the temporary shut-down of Refining New Zealand’s pipeline to Auckland.

The airline cancelled four trans-Tasman and 26 domestic flights between Sunday and Wednesday. Unfortunately, is it now necessary to cancel further services due to operate tomorrow. These include five Australian services, two Fiji services and a return service to Ho chi Minh, Vietnam. This brings total cancellations so far to 26 domestic, 11 Tasman and Pacific Island and two international long haul.

Air New Zealand estimates up to 3000 customers will be impacted by cancellations tomorrow with around 6000 inconvenienced by unexpected schedule changes. In most cases passengers are being accommodated on alternative services and the airline is working through the process of notifying customers. Further disruptions can be expected in coming days.

In order to reduce overall pressure on the network and ensure customers already booked are able to be re-accommodated with minimum disruption, Air New Zealand is taking the unusual step of restricting ticket sales. This includes stopping all sales on some selected international services.

Efforts are also being made to reduce cargo loads. Air New Zealand will no longer accept ad hoc cargo shipments (other than urgent medical equipment) and any pre-arranged consignments heavier than the booked weight will not be accepted for carriage.

This afternoon the airline also began refueling wide body long-haul aircraft at Wellington Airport to supplement the refueling stops long-haul flights have been making at Australian and Pacific airports in an effort to reduce fuel uptake in Auckland.

The airline remains in close dialogue with key stakeholders including Government, its agencies and fuel companies.

Chief Operations Integrity and Standards Officer Captain David Morgan says Air New Zealand is doing all it can to minimise disruption to customers under very challenging circumstances. “Our teams are working hard on solutions and we are communicating to impacted customers as quickly as we can. We appreciate their continued patience as we respond to this developing situation.”

Cancellations and schedule changes are being communicated directly to affected customers as information becomes available. Media and customers are advised to keep an eye on the Air New Zealand Travel Alerts page for up to date information on affected services.

Customers currently booked to travel into or out of Auckland this week are advised to ensure their contact details have been included in their booking and that they have signed up for travel alerts. Customers not already signed up can do so here. Alternatively customers can download the Air NZ mobile app to view up-to-date detailson their bookings and be notified of any flight changes.


ENDS


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

ScoopPro: Helping The Education Sector Get More Out Of Scoop

The ScoopPro professional license includes a suite of useful information tools for professional users of Scoop including some specifically for those in the education sector to make your Scoop experience better. More>>

Big Tax Bill Due: Destiny Church Charities Deregistered

The independent Charities Registration Board has decided to remove Destiny International Trust and Te Hahi o Nga Matamua Holdings Limited from the Charities Register on 20 December 2017 because of the charities’ persistent failure to meet their annual return obligations. More>>

57 Million Users' Data: Uber Breach "Utterly Preventatable"

Cybersecurity leader Centrify says the Uber data breach of 57 million customer and driver records - which the ride-hailing company hid for more than a year - was “utterly preventable”. More>>

Scoop 3.0: How You Can Help Scoop’s Evolution

We have big plans for 2018 as we look to expand our public interest journalism coverage, upgrade our publishing infrastructure and offer even more valuable business tools to commercial users of Scoop. More>>

Having A Cow? Dairy Product Prices Slide For Fourth Straight Auction

Dairy product prices fell at the Global Dairy Trade auction, retreating for the fourth straight auction amid signs of increased production... Whole milk powder fell 2.7 percent to US$2,778 a tonne. More>>

ALSO:

Statistics: Butter At Record $5.67/Block; High Vegetable Prices

Rising dairy prices have pushed food prices up 2.7 percent in the year to October 2017, Stats NZ said today. This followed a 3.0 percent increase in the year to September 2017. More>>

ALSO:

Science: New Research Finds Herbicides Cause Antibiotic Resistance

New University of Canterbury research confirms that the active ingredients of the commonly used herbicides, RoundUp, Kamba and 2,4-D (glyphosate, dicamba and 2,4-D, respectively), each alone cause antibiotic resistance at concentrations well below label application rates. More>>

ALSO:

 
 
 
 
 
 
 
 
  • Bill Bennett on Tech