Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Freda Love Fund launched to tackle rest home complaints

5 December 2017

Freda Love Fund launched to tackle rest home complaints

Consumer NZ has opened a new fund to help consumers take complaints against rest homes to the Disputes Tribunal.

Consumer NZ chief executive Sue Chetwin says consumers can apply to the fund for financial support to meet the costs of filing a claim in the tribunal.

“Just like any other trader, rest homes are obligated under consumer law to provide services with reasonable care and skill. If they don’t, and that failure results in you being left out of pocket, then you have grounds to take the case to the tribunal,” Ms Chetwin says.

The fund has been made possible due to a donation from Robert Love, a Consumer NZ member who recently won a tribunal case against rest home provider Bupa Care Services.

The tribunal found Bupa failed to provide required services to Mr Love’s mother and misled him about its capacity to deliver those services. Bupa was ordered to pay Mr Love $10,000, which he donated to Consumer NZ to establish a fund to help others.

Mr Love says he wants the fund to show people in similar situations there is something you can do that has a meaningful outcome.

“The Disputes Tribunal provided a forum where I could present evidence of the failings in care provided to my mother and feel like I was being heard. That’s not what I felt when I tried to raise my concerns through the formal complaints channels,” Mr Love says.

Ms Chetwin says existing complaints processes need to do a better job when consumers raise concerns about rest home care. Rest homes must also face meaningful sanctions when they fail to deliver care to required standards, she says.

The new fund is called the Freda Love Fund, in memory of Mr Love’s mother.

See for Consumer NZ's report on rest home.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Budget Policy Statement: 'Wellbeing Of NZers At The Heart Of Budget Priorities'

“We want a wellbeing focus to drive the decisions we make about Government policies and Budget initiatives. This means looking beyond traditional measures - such as GDP - to a wider set of indicators of success,” Grant Robertson said. More>>


Short Of 2017 Record: Insurers Pay $226m Over Extreme Weather

Insurers have spent more than $226 million this year helping customers recover from extreme weather, according to data from the Insurance Council of NZ (ICNZ). More>>

Environment Commissioner: Transparent Overseer Needed To Regulate Water Quality

Overseer was originally developed as a farm management tool to calculate nutrient loss but is increasingly being used by councils in regulation... “Confidence in Overseer can only be improved by opening up its workings to greater scrutiny.” More>>


Deal Now Reached: Air NZ Workers Vote To Strike

Last week union members voted overwhelmingly in favour of industrial action in response to the company’s low offer and requests for cuts to sick leave and overtime. More>>