Scoop has an Ethical Paywall
ANZ Bank NZ to remove ATM fees
19 February 2018
ANZ Bank NZ to remove ATM fees
ANZ Bank New Zealand is to remove the non-ANZ ATM fee it charges customers for using another bank’s ATM in New Zealand, the company announced today.
ANZ New Zealand customers don’t pay any ATM fees to use an ANZ ATM, but they are charged a $1 fee for using another bank’s ATM. Most other banks have a similar fee.
“In recent times we’ve been getting more and more feedback from our customers that they don’t think this type of fee is fair because even though they’re using another bank’s ATM they’re still accessing their money,” said Antonia Watson, ANZ New Zealand Managing Director Retail and Business Banking.
“We’ve decided to respond to that feedback and will absorb the cost of those transactions levied to us by other banks.
“Banking is a competitive business and we want to ensure customers continue to choose us because they know we’re committed to doing the right thing by them.”
The changes will come into effect from 26 March and will remove fees from almost 8 million transactions a year.
ANZ New Zealand CEO David Hisco also announced the bank will progressively remove, reduce or simplify a series of other fees and charges throughout the year.
“When we merged The National Bank and ANZ, one of the aims was to create a simpler and more efficient bank for our customers. The merger has been highly successful because we’ve improved our core technology system, reduced the number of products offered from almost 350 to fewer than 90, removed a lot of bureaucracy and kept our costs down,” Mr Hisco said.
“All of that, plus the growth in our market share and scale due to our improved customer offerings, has meant we’re now in a position to absorb the ATM fees and continue to work on reducing our other fees.”
ends
ANZ Bank New Zealand Limited
Get on top of your money
ANZ has been helping New Zealanders get on top of their money ever since we opened for business in 1840. We were New Zealand's first bank and today we have a large network of full-service branches and ATMs, and talented people across the country.
We're passionate about helping our customers make their money work harder and equipping them to make better financial decisions. Whether it's travelling the world, buying a home, building a business, investing for the future or protecting their family's future, we use our financial strength and expertise to help make it happen.
Through our sponsorships, our Staff Foundation and thousands of staff volunteer hours each year, we support causes that make a difference to New Zealanders.
University of Canterbury: What Makes People Tick Environmentally?
Gallagher Security: Release Of New Command Centre Unlocks New Era Of Security Tech
Fix & Fogg: NASA Hand-picks Kiwi Nut Butter Brand To Travel To Space In NZ First
Citizens of the Sea: Sailors To Revolutionise Our Understanding Of Pacific Biodiversity
Netsafe: Making A Splash With Online Safety: Netsafe Launches New Flagship Programme For Kids
NZGBC: Flood Resilience PhD Student Widi Auliagisni Named Future Thinker Of The Year 2024
