Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Wonderful energy ‘skills’ for customers with Amazon Alexa

Mercury has become New Zealand’s first energy company to commit to bringing Amazon Alexa to consumers.

Customers will be able to ask Alexa for energy savings tips and information about their account as well as unlocking discounts and other offers from the comfort of their home.

Alexa is Amazon’s voice-activated service, with its compatible devices launched here earlier this month.

Mercury GM Digital Services, Kevin Angland, says Amazon Alexa will serve as another channel for customers to conveniently talk to Mercury.

“We’re making it easy for our customers through hands-free help and access to relevant information in real-time,” says Mr Angland.

“Customers won’t have to drop what they’re doing to find out basic information, such as what their account balance is. It’s a simple question with a quick and easy answer – which is exactly what we will offer our customers with Alexa.”

Mr Angland said voice-activated intelligence was becoming increasingly important for any customer-centric business. An estimated 600 million people use voice-activated services at least once a week around the world.

“This is a small part of a much bigger journey for us and our customers as we move into the fast-growing world of voice assistance. The technology has moved beyond simply an interesting feature, to an important part of a customer-focused digital strategy.”

He said that as customers continued to interact with Alexa, Mercury would develop the offering and explore bringing more ‘skills’ (capabilities) to the service, such as enabling customers to track their energy consumption or make a payment with a simple command.

“Watch this space – this is the start of a very exciting time for us, as we continue to develop innovative solutions for our customers through partnerships with tech leaders.”

Mercury’s pilot launch internally is now complete, with the next phase to be rolled out to all customers early next month.

“This is a wonderful view of where our digital capability can go, and the benefits it brings to our customers, our people and our business,” said Mr Angland.

See Mr Angland talk about Alexa and demo the Mercury ‘skills’ here: https://mcy.nz/Alexa

ENDS


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Budget Policy Statement: 'Wellbeing Of NZers At The Heart Of Budget Priorities'

“We want a wellbeing focus to drive the decisions we make about Government policies and Budget initiatives. This means looking beyond traditional measures - such as GDP - to a wider set of indicators of success,” Grant Robertson said. More>>

ALSO:

Short Of 2017 Record: Insurers Pay $226m Over Extreme Weather

Insurers have spent more than $226 million this year helping customers recover from extreme weather, according to data from the Insurance Council of NZ (ICNZ). More>>

Environment Commissioner: Transparent Overseer Needed To Regulate Water Quality

Overseer was originally developed as a farm management tool to calculate nutrient loss but is increasingly being used by councils in regulation... “Confidence in Overseer can only be improved by opening up its workings to greater scrutiny.” More>>

ALSO:

Deal Now Reached: Air NZ Workers Vote To Strike

Last week union members voted overwhelmingly in favour of industrial action in response to the company’s low offer and requests for cuts to sick leave and overtime. More>>

ALSO: