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Spark update following storm

Media advisory: Spark update following storm

Spark’s network has not sustained any physical damage as a result of the storm. However, due to power outages caused by the severe weather overnight, 50 Spark cellphone towers around the country are currently offline, and a number of others are running on battery power. Where possible, we’re deploying generators to restore power to some cellphone towers this morning.

As the majority of the affected cellphone towers are in the greater Auckland area, customers may still receive some mobile coverage from other cellphone towers in their area. However customers may experience slower than usual mobile data connections as the load increases on the remaining towers.

Broadband and landline customers in areas that have had experienced power outages may also be experiencing a loss of service. We apologise for the inconvenience. Our technicians are monitoring the situation and working together with the power companies to restore services as soon as possible.

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