Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

New Qualmark Rating for Bluebridge Cook Strait Ferries

May 16, 2018


Bluebridge Cook Strait Ferries Strikes Gold with New Qualmark Rating

Bluebridge Cook Strait Ferries has been recognised for its outstanding business practices, earning the country’s highest accolade for tourism operators, a Gold Sustainable Tourism Business Award rating from Qualmark.

Head of Marketing and Communications for Bluebridge Cook Strait Ferries Mischa Mannix-Opie says the new Qualmark status, announced today, is recognition of the significant improvements being made under a customer and growth focused new strategy.

“We’re delighted to have received this new rating that shows we’re elevating our customer experience and improving practices across all areas of our passenger service,” she says.

Ms Mannix-Opie says the award takes into account the broad variety of activity underway including new customer benefits, such as the introduction of their partnership with Air New Zealand Airpoints, best practice health and safety initiatives, customer insights research, enhanced on-board experiences and a brand evolution.

Qualmark assessor Gregg Anderson says Bluebridge received the top Qualmark rating due to its excellent systems, procedures and management practices across the business.

“Bluebridge demonstrated outstanding commitment to all environmental aspects of Qualmark Sustainable Evaluation and also consistently scored highly in areas addressing economic, people and health and safety processes.”

Mr Anderson says the company had made numerous process improvements resulting from research seeking to improve the customer experience from booking through to disembarking.

“There’s also a real commitment to team development, a strong focus on safety in the workplace and the overall welfare of team members.”

Mischa Mannix-Opie says the company is taking a ‘continuous improvement’ approach to the experience it offers its international and domestic passengers with further developments and initiatives underway.


ends

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Climate Summary: NZ’s Equal-2nd Warmest Year On Record

Annual temperatures were above average (+0.51°C to +1.20°C above the annual average) across the majority of New Zealand... 2018 was the equal 2nd-warmest year on record for New Zealand, based on NIWA’s seven-station series which began in 1909. More>>

ALSO:

GDP: Economic Growth Dampens In The September Quarter

Gross domestic product (GDP) rose 0.3 percent in the September 2018 quarter, down from 1.0 percent in the previous quarter, Stats NZ said today... GDP per capita was flat in the September 2018 quarter, following an increase of 0.5 percent in the June 2018 quarter. More>>

ALSO:

Up $1.20: $17.70 Minimum Wage For 2019

Coalition Government signals how it will move toward its goal of a $20 p/h minimum wage by 2021... “Today we are announcing that the minimum wage will increase to $17.70 an hour on 1 April 2019." More>>

ALSO:

Retail: IKEA To Open In New Zealand

Inter IKEA Systems B.V. is today announcing its intentions to grant the Ingka Group exclusive rights to explore expansion opportunities in New Zealand. More>>