Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Code for Bank Customers Receives WriteMark Clarity Seal

Code for Bank Customers Achieves Clarity, Receives the Writemark


The New Zealand Bankers’ Association has put customers first with a new Code of Banking Practice that carries the WriteMark seal of clarity.

‘Early on in the Code review, we decided we wanted to make it more easily understood by customers. That meant using plain language. To ensure we got it right, we knew we needed the WriteMark,’ says the Association’s deputy chief executive, Antony Buick-Constable.

The Code sets out the five promises banks make to their customers, using a simple format. It covers how banks will handle fairness, clear communication, privacy and security, responsible lending, and complaints.

‘We were delighted to achieve the WriteMark. It helped us produce a much stronger document — something we’re proud of.’

WriteMark founder Lynda Harris says, ‘We know that clear communication builds trust — a crucial ingredient in any financial relationship. By seeking the WriteMark, the Association is demonstrating the high value it places on trusting, positive relationships with bank customers.’

What the WriteMark means

The WriteMark is a quality mark awarded to documents written to a high standard of plain English. A document that carries the WriteMark:

• is clear and easy to read

• saves time

• builds goodwill between an organisation and the public.

The WriteMark logo shows that a document has been checked for clarity, grammar, and presentation against a rigorous standard.


ENDS


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Super Fund/Canada Bid v NZTA: Tow Preferred Bidders For Auckland Light Rail

The two preferred delivery partners for Auckland light rail have been chosen and a final decision on who will build this transformational infrastructure will be made early next year, Minister of Transport Phil Twyford announced. More>>

ALSO:

9.3 Percent: Gender Pay Gap Unchanged Since 2017

“While it has remained flat since 2017, the gender pay gap has been trending down since the series began in 1998, when it was 16.2 percent,” labour market statistics manager Scott Ussher said. More>>

ALSO:

Ex-KPEX: Stuff Pulls Pin On Media Companies' Joint Ad-Buying Business

A four-way automated advertising collaboration between the country's largest media companies is being wound up after one of the four - Australian-owned Stuff - pulled the pin on its involvement as part of a strategic review of its operations ... More>>

Bus-iness: Transdev To Acquire More Auckland And Wellington Operations

Transdev Australasia today announced that it has agreed terms to acquire two bus operations in Auckland and Wellington, reaching agreement with Souter Investments to purchase Howick and Eastern Buses and Mana Coach Services. More>>

ALSO: