Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Utilities Disputes releases 2017-18 Annual Report

Free and independent complaints service, Utilities Disputes, has released its 2017-18 Annual Report.

5,528 people contacted Utilities Disputes last year – mostly about electricity or gas (5,232), followed by broadband shared property disputes (236), and the new water complaints scheme has had three complaints so far.
Of the electricity and gas complaints, 60.4% included an issue about billing (an increase from 50.7% the previous year). Complaints also included issues about customer service (39.1%), disconnections (9.7%), meter issues (9%), and supply issues (9%).

See links below:

Utilities Disputes Annual Report [PDF 16,557KB]

Utilities Disputes Annual Report media release

Articles in Stuff and the NZ Herald


© Scoop Media

Business Headlines | Sci-Tech Headlines


Geothermal: World-Leading Silica Extraction Project

Geo40, in cooperation with Contact Energy and the Ngati Tahu Tribal Lands Trust, is this month set to start commercially extracting silica from geothermal fluid as part of a world-leading sustainable energy partnership. More>>

Electrical Vehicles: New Database of Charging Stations

EVRoam, a real-time database of public charging infrastructure, provides one view of a safe, reliable and interoperable public charging network for electric vehicles in New Zealand. More>>


FMA Mulls Legal Action: Customers Not Focus At Insurers

Most firms had processes in place to identify when a customer was being advised to replace life or health insurance... Generally, these processes seemed oriented towards reducing firms’ legal risk, rather than to identifying and mitigating risks for customers. More>>


Brands Sale To RJ's: Nestle Job Losses “A Bolt From The Blue”

E tū has about 200 members at the plant, where up to 55 workers could lose their jobs... Well-known Kiwi brands affected by the sale include Mackintosh’s, Heards, Black Knight liquorice, Life Savers and Oddfellows. More>>


'Sanctuaries': New Seabed Mining Project Threatens Endangered Species

Greenpeace is shocked to discover that a new seabed mining exploration permit has been awarded inside a Marine Mammal Sanctuary, and is calling on the Government to reject all attempts to mine the seabed. More>>