Utilities Disputes releases 2017-18 Annual Report
Free and independent complaints service, Utilities Disputes, has released its 2017-18 Annual Report.
people contacted Utilities Disputes last year – mostly
about electricity or gas (5,232), followed by broadband
shared property disputes (236), and the new water complaints
scheme has had three complaints so far.
Of the electricity and gas complaints, 60.4% included an issue about billing (an increase from 50.7% the previous year). Complaints also included issues about customer service (39.1%), disconnections (9.7%), meter issues (9%), and supply issues (9%).
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