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Housemart Queenstown: Taking the top award again!

A Queenstown-based property management company is once again the ‘best of the best’ in New Zealand -- leading the way with innovative systems, technology, service and customer care.

The world’s coolest property management team had the leaderboard running hot at New Zealand’s biggest property management conference.

It beat off stiff competition from larger franchises and independent offices from around the country to once again romp home with the title of Small Residential Property Management Office of the Year, also landing a top three spot for Business Development Manager of the Year.

Housemart Queenstown opened its doors in the resort town eight years ago, bringing more than 40 years’ experience in property management under one roof.

In that time it has won an outstanding 13 top national titles from industry bodies such as Leading Property Managers of New Zealand (LPMA NZ) and the Real Estate Institute of New Zealand (REINZ).

It’s picked up the gongs as Agency of the Year, Property Manager of the Year, Support Person of the Year, Excellence in Customer Service, Rising Star Award, and Excellence in Business Development.

And the secret to its success?

“Lots and lots of hard work, consistently testing ourselves against the best in the industry, and testing procedures, systems and client service levels,” says director Hayley Stevenson (also known as Head of Entertainment and Chief Party Planner).

“People ask us how we keep on winning these awards and it’s simple. We put 50 to 60 hours’ of work into them each year and everything we say we do is fact.

“We couldn’t keep doing what we do without the hard work, time and effort our team puts in on a daily basis, not to mention the personalities who come together to make that time at work fun!”

LPMA NZ is a group of professionals made up of the very best property management practitioners and companies and is at the forefront of New Zealand property management best practice.

From the outset, Housemart has been highly systemised, focused on getting the right people into the right houses, taking the best possible care of a customer’s valuable investment and ensuring the needs of tenants are properly met.

In a market that’s muddied by a myriad of holiday rental companies, Housemart has stayed true to its mantra of offering a premium customer experience with rental property portfolios that are exclusive to Queenstown.

The team’s highly-qualified and experienced - motivated to find the right tenants for the right property, ensure on-time rent payments and keep properties in top-notch condition.

The eight-strong Housemart Queenstown team is housed in a quirky ‘modern apartment-style’ office, demonstrating why the company is like no other.

Ms Stevenson said they were “extremely excited” to win their latest awards, especially as they were up against a record number of entries.

“We’d like to thank locals for their fantastic support, our owners and fantastic clients who rent our homes, and of course the dedicated team of tradespeople who help us on a daily basis.

“Continued growth has seen us recruit three fantastic new members of staff, and we continue to work towards providing a fabulous service for clients.

“For property owners whose properties we manage, the awards assure them that their valuable investment is in the best possible hands.

“For those renting properties they confirm our commitment to customer service, the degree to which we’ve embraced technology to make their lives easier, and for our team it’s an opportunity to re-affirm our close-knit culture.

“By national standards we’re still very much one of the smaller players, making the significance of each award even more special.”

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Catch the Housemart team having fun in the snow here

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