Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Putting customers front and centre, digitally

25 September 2018

BNZ’s relentless focus on delivering excellent customer experiences has been recognised with the bank being named Canstar’s Bank of the Year – Online Banking for 2018.

BNZ General Manager of Digital, Stephen Bowe, says the award recognises BNZ’s commitment to using technology right across the bank to help customers be good with money.

“Our approach is not to focus on the specific technologies, but rather how we can use digital tools to solve real customer problems. We work hard to deliver features that that truly add value for our customers, making banking faster, simpler and safer. Things like simply swiping to move money around, more options to personalise and manage goals and push notifications when transactions happen. BNZ customers can also manage their home loans and term deposits from their app. We also work to bring outside innovations in – we’re the only bank in New Zealand to support both Apple Pay and Google Pay,” says Mr. Bowe.

BNZ is also the only bank to provide its apps and online banking in Te Reo Māori, including a ‘Learning Mode’ with Te Reo and English used side-by-side.

Bowe says the key is listening to customer feedback and swiftly delivering the features they want.

“Our customers are very clear – they want more control and visibility over their money, they want to manage payments and products quickly and easily, and they want the whole experience to be as intuitive as using any other well-known app.

“Our philosophy is to be responsive to the needs of our customers. We’re proud to receive this award on behalf of our great people and our amazing customers for recognition of all the work done. But we don’t stand still. Every day we put our customers front and centre and work hard to offer them a truly world class digital service” says Mr Bowe.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Manawatu-Whanganui Projects: PGF Top-Up To Rural Broadband Roll-Out

The government has effectively raided the $3 billion Provincial Growth Fund to top up the budget for the second phase of its rural broadband initiative, filling in mobile 'black spots' and ensuring broadband is available to marae that don't have access now. More>>


Other Windy Cities: Auckland-Chicago Named A Top 10 ‘Most Exciting’ New Route

The inclusion of Auckland-Chicago on Lonely Planet’s Where to fly in 2019? The 10 most exciting new flight routes list comes just two weeks before Air New Zealand prepares to celebrate its inaugural flight to Chicago’s O’Hare International Airport on 30 November. More>>

Deadly Strain: ESR Ups Its Reporting On Meningococcal Disease

The increasing number of cases of Group W Meningococcal disease (MenW) has prompted ESR to increase its reporting on the disease to the Ministry of Health. ESR has upped its reporting to weekly. More>>


Very Small Things: "Game-Changing" 3D Printing Technology Launched

New Zealand microfabrication researchers Andrea Bubendorfer and Andrew Best, the co-inventors of a new way of fabricating very small things with Laminated Resin Printing (LRP), are part of Callaghan Innovation’s MicroMaker3D team launching the new patent pending technology in the US this week. More>>