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ASB making selfie ID a reality
Wednesday 21 November 2018
Confirming customer identity is now as easy as taking a selfie, with the ASB ID mobile app.
The biometric app allows customers to verify their identity by comparing a photo of themselves and a photo of their eligible drivers’ licence or passport, without having to go into a branch.
Earlier this year ASB ran a pilot programme in Auckland and Christchurch testing the biometric ID app, and now this safe and secure digital process is available to new ASB customers from the comfort of home.
ASB acting executive general manager retail Claire McKinnon says customer and staff feedback from the pilot programme was very positive, and highlighted the ease of use of the innovative app.
“During our pilot, there were a lot of comments about how convenient the ASB ID app was for people wanting to join without the need to visit a branch. The app streamlines the process of opening an account with ASB, making it quicker and easier for our customers,” McKinnon says.
“Providing more choices about where and when our
customers can join ASB by using this biometric technology
has been an exciting innovation.”
Biometrics in
banking
Facial biometrics are used to compare
the selfie with the customer’s photo ID, ensuring the two
match.
The secure digital process allows eligible new customers to open an ASB bank account from anywhere in New Zealand in approximately 15 minutes, and start transacting the same day.
Previously, ASB customers could start the process to join online, but needed to go into a branch in person with documents proving their identity and address.
The ASB ID app is available to customers within New Zealand who have joined online, have eligible photo ID (a New Zealand drivers licence, New Zealand passport or Australian passport) and a supported mobile phone. Customers can download the ASB ID app for Apple or Android.
ASB partnered with trusted identification verification service provider VIX Verify, to create the verification solution behind the app.
VIX Verify New Zealand reseller Ross Hughson says he enjoyed working with ASB on the innovative biometric solution.
“We know biometrics can improve the customer experience, while also making it more efficient and safer for everyone. As a result, VIX Verify is investing in biometric capability so we can further enhance this solution with ASB.”
For more information about ASB ID
please visit https://www.asb.co.nz/banking-with-asb/asb-id-app.html
How does the ASB ID app
work?
Eligible new ASB customers can use the ASB
ID app to open a bank account without going into an ASB
branch.
Customers will need eligible photo ID (a New
Zealand drivers licence, New Zealand passport or Australian
passport). They will be able to confirm their identity using
the ASB ID app, on a supported iPhone or Android mobile
phone, using this step-by-step process:
1. Complete
the Join ASB form online, then download and
log in to the ASB ID app
2. In the app, customers
will be asked to take a photo of their eligible photo ID,
and then take a selfie
3. The details from the
customer’s photo ID will be automatically matched against
records held by trusted external providers
4. The
customer’s selfie will be biometrically compared
automatically to the photo on their ID. The result indicates
how likely that it is the same person in both photos
5.
After final checks, ASB will email the customer when their
account is ready to use. Customers will receive this email
on the same day.
ends
ASB Bank
Helping you get one step ahead.
In 1847, ASB opened as the Auckland Savings Bank with the pledge: 'to serve the community; to grow and to help Kiwis grow'. And that is very much what ASB is about today.
ASB is a leading provider of integrated financial services in New Zealand including retail, business and rural banking, funds management and insurance.
ASB strives to consistently provide its customers with outstanding service and innovative financial solutions. They're dedicated to providing simple financial products that allow their customers to bank with them how and when they want.
We all have our own ways to measure progress, and our own stories about the things that matter to us. Whatever way you choose to measure progress, and whatever your goals, ASB is there to help you get one step ahead.
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