Apex Car Rentals - Canstar Blue ‘Most Satisfied Customers’

Apex Car Rentals drives away with Canstar Blue 2019 ‘Most Satisfied Customers’ award

New Zealand, 28 March 2018 – Apex Car Rentals has received the prestigious Canstar Blue “Most Satisfied Customers” award for 2019. This the fifth time in six years Apex has won the award.

In taking out the top spot, Apex was the only car rental company to receive five-star ratings in all categories, including value for money, transparency of costs and fees, customer service, availability of vehicle booked and booking process.

Based on independent research and customer satisfaction ratings, Canstar Blue is a consumer review and comparison website dedicated to helping New Zealanders make better-informed purchase decisions. Focused on product and service excellence, it strives to represent the real voice for consumers.

Key drivers for consumer satisfaction according to Canstar Blue’s rental car research are; value for money (28%), transparency of cost and fees (21%), and customer service and availability of vehicle (both 20%).

Grant Nye, General Manager of Apex Car Rentals says they always look to offer a personal touch to each customer interaction from taking time to help familiarise travellers with driving in New Zealand to the must-see attractions.

“Apex has been built around doing things ‘the Kiwi way’; providing exceptional service to our customers and respecting the different cultures we work with every day. This award is particularly satisfying because it recognises our staffs’ dedication to set, and maintain, the standard for customer service in the car rental industry.”

Canstar Blue General Manager New Zealand, Jose George, says “We use independent research to assess customer satisfaction with a huge range of product and service providers in order to help New Zealanders make better purchasing decisions. Our ratings are based on real-world experiences, and this year we are delighted to report that in a competitive market, Apex Car Rentals is exceeding customer expectations in every category.”

About Apex Car Rentals

Operating for over 25 years, Apex Car Rentals is a leading off-airport car hire company with 30 rental locations in New Zealand and Australia. Focused primarily on leisure business, Apex provides affordable and simple car rental and has built an enviable reputation for delivering an exceptional customer experience. Apex Car Rentals is owned by Avis Budget Group, Inc. (NASDAQ: CAR), which is the parent company of Avis, Budget, Zipcar, Payless, Apex Car Rentals, France Cars, Maggiore, Morini Rent and Turiscar. Through these leading mobility brands, customers can get just about any type of vehicle (car, truck, van), for any length of time (minute, hour, day, month), for any purpose (business, leisure), across more than 11,000 locations in approximately 180 countries. For more information, visit www.apexrentals.co.nz.

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