Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Two-thirds of Kiwis prefer cashiers over self-service

24 MAY 2019

Two-thirds of New Zealanders prefer cashiers over self-service checkouts

Food shopping. We all do it and much of our weekly budget is spent in supermarkets. But what do we do when we’re there and what do we think of the supermarkets where we spend so much money and time each week?

Canstar Blue’s customer satisfaction survey of more than 2,500 New Zealanders shows that one in four or 25 percent spend less than $100 each week on groceries, just under half (49 percent) spend between $100-199 per week, 19 percent spend between $200-299 each week, four percent spend between $300-399, and one percent spend more than $400.

Comparing supermarkets across overall satisfaction, value for money, customer service, variety of products, store layout and presentation, food freshness, and availability of deals and specials, New World came out on top for the second year running.

Although supermarkets are installing more and more self-service kiosks, our survey shows that Kiwis still prefer the human touch, with two-thirds of us (66%) preferring cashier service over self-service kiosks.

Our survey also shows we’re almost evenly divided about supermarket loyalty programmes, such as Countdown’s Onecard and New World’s Clubcard. However, it’s notable that less than half of us (46%) feel loyalty schemes offer good additional value.

Some of us are creatures of habit, with nearly half of those surveyed (45%) always pushing the trolley at the same supermarket, while 27 percent are happy to travel further to get to their preferred supermarket.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Interim Crown Accounts: Minister Sees Strong Economic Fundamentals

Stronger-than-forecast wage and employment growth, and higher company profits are shown in the figures for the eleven months to 31 May. More>>


1.5 Percent: Official Cash Rate Unchanged

The Official Cash Rate (OCR) remains at 1.5 percent. Given the weaker global economic outlook and the risk of ongoing subdued domestic growth, a lower OCR may be needed over time to continue to meet our objectives. More>>


IMF On NZ: Near-Term Boost, Risks Tilted To Downside

New Zealand's economic expansion has lost momentum and while the near-term outlook is expected to improve, risks are increasingly tilted to the downside, according to the International Monetary Fund. More>>


Traceability: NZ To Track Satellites, Eggs

The New Zealand Space Agency (NZSA) is continuing to build its capability as a regulator of space activity with a new pilot project which allows officials to see real-time information on the orbital position of satellites launched from New Zealand. More>>


OECD On NZ: NZ's Living Standards Framework Positive But Has Gaps

Treasury’s living standards framework reflects good practice internationally but has some data gaps, including in areas where New Zealand fares poorly, the Organisation for Economic Cooperation and Development says. More>>


RBNZ Act Review: Govt Plans Deposit Guarantee Scheme

The Coalition Government today announced moves to make New Zealand’s banking system safer for customers through a new deposit protection regime, and work to strengthen accountability for banks’ actions. More>>