Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Winning formula equals Holiday Park success


Living and breathing the ‘great training = winning visitor experience’ formula has seen Lake Tekapo Motels and Holiday Park chalk up another win: the ServiceIQ Holiday Park Visitor Experience 2019 award.

It’s a well-deserved accolade, which recognises excellence through on-job staff training. Comments on review sites back up the award:
• ‘The reception staff are very friendly and super helpful.’
• ‘We arrived late and were nicely welcomed by the reception.’
• ‘We were so impressed with the facilities, location, view, staff, etc, that we went back for another night.’

ServiceIQ Chief Executive, Andrew McSweeney, is impressed by Lake Tekapo Motels and Holiday Park’s continuous commitment to staff training and career progression.

“The team has completed several ServiceIQ on-job qualifications and are working to complete additional training programmes. It’s great to see the park committed to joining us on the journey to further professionalise New Zealand’s economically and socially vital hospitality industry.”
Campground Manager, Andrea Cox, is thrilled to see the team’s efforts recognised.

“We are invested in our staff and strive to constantly up-skill and provide the best experience for visitors. Our philosophy is simple: nothing is a problem and we promote a family-friendly culture for our staff and guests, always remembering to be kind and helpful.”

Alongside customer service, over the last 15 years Lake Tekapo Motels and Holiday Park has also invested in their accommodation offering including the introduction of glamping tents, new lakeside cabins, upgraded campsite facilities and a dedicated backpacker lodge.

The ServiceIQ Holiday Park Visitor Experience 2019 award was presented at the Holiday Parks Conference & Trade Exhibition.

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Up 0.5% In June Quarter: Services Lead GDP Growth

“Service industries, which represent about two-thirds of the economy, were the main contributor to GDP growth in the quarter, rising 0.7 percent off the back of a subdued result in the March 2019 quarter.” More>>

ALSO:

Pickers: Letter To Immigration Minister From Early Harvesting Growers

A group of horticultural growers are frustrated by many months of inaction by the Minister who has failed to announce additional immigrant workers from overseas will be allowed into New Zealand to assist with harvesting early stage crops such as asparagus and strawberries. More>>

ALSO:

Non-Giant Fossil Disoveries: Scientists Discover One Of World’s Oldest Bird Species

At 62 million-years-old, the newly-discovered Protodontopteryx ruthae, is one of the oldest named bird species in the world. It lived in New Zealand soon after the dinosaurs died out. More>>

Rural Employers Keen, Migrants Iffy: Employment Visa Changes Announced

“We are committed to ensuring that businesses are able to get the workers they need to fill critical skills shortages, while encouraging employers and regions to work together on long term workforce planning including supporting New Zealanders with the training they need to fill the gaps,” says Iain Lees-Galloway. More>>

ALSO:

Marsden Pipeline Rupture: Report Calls For Supply Improvements, Backs Digger Blame

The report makes several recommendations on how the sector can better prevent, prepare for, respond to, and recover from an incident. In particular, we consider it essential that government and industry work together to put in place and regularly practise sector-wide response plans, to improve the response to any future incident… More>>

ALSO: