Ultra Hub Plus modem while customers wait for fibre

Monday, 23 July 2018, 1:32 pm
Press Release: Vodafone NZ

Vodafone connects customers with Ultra Hub Plus modem while they wait for fibre

Vodafone New Zealand announced today new customers signing up to an Ultimate Home Fibre plan* will be able to get connected faster thanks to a New Zealand-first technology, the Ultra Hub Plus modem. The modem gives customers a mobile broadband connection over Vodafone’s 4G/3G mobile network while they wait for their fibre broadband to be installed.

Consumer Director Matt Williams says Ultra Hub Plus is a direct response to customers’ desire to be always connected, and a way to make it easier for people to switch to a modern broadband technology and enjoy the benefits of fibre.

“Fibre is one of the fastest broadband technologies currently available and offers customers a great experience. But, our customers tell us they are frustrated by installation wait times, while others say they are putting off a move to fibre because they simply don’t want to be disconnected while they wait.

“Tens of thousands of customers across all providers are waiting for fibre. While Vodafone can’t control the significant installation delays from Chorus and other LFC’s (local fibre companies), we have found a way to provide a solution that means customers can get connected super-fast. In addition, we are providing data usage over our mobile network while they wait for fibre for free.

“Those who have trialled the Ultra Hub Plus are calling it a ‘game changer’, ‘super easy to set up and use’, and ‘a seamless experience’. Vodafone is proud to be the first telecommunications company to launch a modem of this type in New Zealand,” says Williams.

The Ultra Hub Plus modem set-up is simple. Once a customer receives the Vodafone Ultra Hub Plus, as long as they are in a 4G/3G coverage area they can simply plug it in and get connected to Vodafone’s mobile network until their fibre connection is up and running.

In addition to enabling customers to be connected while they wait for fibre installation, the Ultra Hub Plus modem will also provide a mobile backup connection allowing customers to stay connected in the event a fault affects their fibre service. Once the fault is repaired, the modem will automatically switch back to fibre, which ensures customers are always connected.

“We understand our customers don’t care about the kind of technology their internet runs on, they just want it to work. Being connected is integral to our daily lives. The Ultra Hub Plus modem is designed to deliver that for our customers,” added Williams.

For more information on Vodafone’s Ultra Hub Plus click here.

-ENDS-

Notes to editor:

• *Applies to new to Vodafone customers signing up to an Ultimate Home Fibre plan for a 12 month term.

• The Vodafone Ultra Hub Plus 4G/3G connect and mobile backup are only available in 4G/3G coverage areas with sufficient capacity. 4G/3G not available everywhere.

• Vodafone Ultra Hub Plus will be sent to customers once they have completed their credit check.

• New embedded 4G SIM connects customers super-fast to our Mobile data network while waiting for their Fibre installation.

• During the fibre install Voice services will not be available until the fibre install has completed and Voice services have been provisioned.

• The Vodafone Ultra Hub Plus will automatically switch the customer to our mobile network once their fibre service is disrupted, and it will switch them back again once their fibre connection has been restored.

• Maximum speeds will apply while the customer is connected to the mobile network through their Vodafone Ultra Hub Plus (up to 12Mbps Download / up to 6Mbps Upload).

• Broadband, Voice and Vodafone TV services will be supported by our mobile back up network – the TV quality may reduce due to lower back up speeds for mobile data.

• Traffic management and Fair use policy applies.

• For Ultra Hub Plus terms see https://www.vodafone.co.nz/legal/terms-conditions/residential-fixed/

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