Scoop has an Ethical Paywall
Work smarter with a Pro licence Learn More

Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Air New Zealand Scales Up COVID-19 Compassionate Refund Capability

A dedicated team has been set up to review COVID-19 compassionate refunds, making it easier for Air New Zealand customers who currently hold a credit to request a refund on compassionate grounds.

The airline’s compassionate refund policy has been in place since the start of COVID-19. Customers who can no longer travel due to ill health or financial hardship caused by COVID-19 can apply for a compassionate refund.

Air New Zealand Chief Sales and Customer Officer Leanne Geraghty says it’s been a tough time for many Kiwis after a year of COVID-related border closures and the airline wanted to remind customers about this policy.

"We’re now a year on from the start of COVID-19 and know that for many, circumstances have changed. None of us knew how long this was going to last, and how deep the impacts would be. By now, we thought more borders would be open.

“We’re incredibly grateful for the support New Zealanders have shown the airline as we’ve dealt with the impacts of COVID-19. Kiwis in huge numbers have been using the online credit tool to book domestically and we expect another big boost when quarantine-free travel across the Tasman and to the Cook Islands is open. However, we know for some, travel is still out of reach and we want to do what we can to help.”

Customers who hold a credit with the airline and would like to request a COVID-19 compassionate refund can call the dedicated phone line between 8am-7pm Monday to Friday on 0800 747 800 or email covidrefunds@airnz.co.nz. A call back message service will also be available. Customers who booked through a third-party should contact their travel agent in the first instance to arrange a refund.

Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

© Scoop Media

Advertisement - scroll to continue reading
 
 
 
Business Headlines | Sci-Tech Headlines

 
GenPro: General Practices Begin Issuing Clause 14 Notices

GenPro has been copied into a rising number of Clause 14 notices issued since the NZNO lodged its Primary Practice Pay Equity Claim against General Practice employers in December 2023.More

SPADA: Screen Industry Unites For Streaming Platform Regulation & Intellectual Property Protections

In an unprecedented international collaboration, representatives of screen producing organisations from around the world have released a joint statement.More

 
 
 
 
 
 
 
 
 
 
 
 

Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.