Art & Entertainment | Book Reviews | Education | Entertainment Video | Health | Lifestyle | Sport | Sport Video | Search

 


Small talk and humour essential in working life

Small talk and humour essential in working life

Small talk and humour in the workplace serve to build rapport and define hierarchy, Victoria University of Wellington researchers have found.

Over the last 18 months researchers from Victoria’s Language in the Workplace Project have been analysing conversations on building sites and in eldercare facilities and incorporating the transcripts into English teaching materials for refugees and new migrants, who frequently find employment in these fields.

Description: Description: \\STAFF\DATA\COMT\COMT-Communications\Corporate Communications\Publications\Victorious\2013\Spring 2013\Final copy for layout\Page 2 - Language in the Workplace\Language in the Workplace\Builders3 (681x1024).jpgProject Director, Professor Janet Holmes, says one of the features of the conversations was small talk, which is often puzzling to people from other cultures, but is used by New Zealanders to build rapport.

“It’s important that refugees and migrants understand the function of small talk to help them relate appropriately to their colleagues,” she says.

“It was interesting that in eldercare facilities the caregivers used small talk not only to establish rapport, but also to make potentially embarrassing situations, such as showering, more comfortable for the resident.

“Many of the caregivers knew a lot about their clients’ lives and seemed to genuinely care about them. This contrasted with overseas studies which suggest that caregivers are primarily task oriented, with a tendency towards patronising language.”

The Deputy Director of the project, Dr Meredith Marra, says that humour is an essential part of being accepted in the building community.

“It’s common to be teased and workers are expected to take a certain level of jocular abuse—once they’ve been working there a while they are expected to return the abuse as well.”

She says the team was surprised at the level of awareness of hierarchy evident in talk on the building sites.

“You certainly know who the boss is by the language that is used. Even the teaching of skills is approached differently depending on the status of the person being taught.”

Dr Marra will be presenting some of the team’s findings on humour at the Australasian Humour Scholars Network Colloquium in Wellington in February.

The research was funded by Teachers of English to Speakers of Other Languages
Aotearoa New Zealand (TESOLANZ) and the Ministry of Business, Innovation and Employment.

ends

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Eddie Izzard: UK Comedy Legend Returns

Hailed as one of the foremost stand up comedians of his generation. Star of stage and screen. Tireless supporter of charity. Runner. Political campaigner. Fashion Icon... February 2015, Eddie Izzard will bring his massive FORCE MAJEURE world tour to New Zealand with tickets going on sale at 10am on Tuesday 28th October. More>>

Festival Starts 28 Oct: Improv Fest Makes Up New Show

For any other festival, finding out less than two weeks from showtime that half the cast of a programmed show can’t make it to New Zealand would be a nightmare. Instead, the New Zealand Improv Festival Director Jennifer O’Sullivan saw an opportunity ... More>>

NZ Music Awards Finalists: Lorde, Sol3 Mio Top 2014 Tuis Charge

Lorde has taken the music world by storm during the past year and she co-leads the 2014 Tui charge with five finalist spots. Joining her is newcomer family opera trio, Sol3 Mio. They are followed closely by Ladi6 and David Dallas, both up for four awards each. More>>

From 'Luther' Creator: Major New Zealand Crime Series For BBC

Libertine Pictures and writer Neil Cross have teamed up with leading international TV producer Carnival Films to develop a major new crime series set in Rotorua. Libertine will develop the contemporary drama series with Carnival, producer of internationally-acclaimed British period drama Downton Abbey, for the BBC. More>>

ALSO:

Family Statement: Death Of Ewen Gilmour

“Ewen was a much loved and cherished member of our family, he was a larger than life character and by his very nature was kind, generous and always giving of his time to those who asked for his help." More>>

ALSO:

Auckland: St. Jerome's Laneway Festival - Line-Up Announced

Traversing seven cities and three countries, the festival has well and truly settled into its home in each state. From the grassy knolls and towering silos at home in Auckland, to the sparkling backdrop of the Maribyrnong... More>>

Scoop Review Of Books: No Longer An Island

Simon Nathan reviews 'Zealandia: Our Continent Revealed': The idea that New Zealand is part of a large submerged continent is not new... There was renewed interest in the extent of offshore New Zealand from the 1970s onwards with the start of offshore drilling for oil and gas, and this was given impetus by a UN agreement which allowed countries to claim an Extended Continental Shelf (ECS). More>>

Art: Simon Denny Recreates Kim Dotcom’s Personal Effects

Who owns what? How has the internet changed our relation to the world? These are two of the many questions Simon Denny raises in the latest exhibition at the Adam Art Gallery, opening on Saturday 4 October. More>>

ALSO:

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Culture
Search Scoop  
 
 
Powered by Vodafone
NZ independent news