Art & Entertainment | Book Reviews | Education | Entertainment Video | Health | Lifestyle | Sport | Sport Video | Search

 


Small talk and humour essential in working life

Small talk and humour essential in working life

Small talk and humour in the workplace serve to build rapport and define hierarchy, Victoria University of Wellington researchers have found.

Over the last 18 months researchers from Victoria’s Language in the Workplace Project have been analysing conversations on building sites and in eldercare facilities and incorporating the transcripts into English teaching materials for refugees and new migrants, who frequently find employment in these fields.

Description: Description: \\STAFF\DATA\COMT\COMT-Communications\Corporate Communications\Publications\Victorious\2013\Spring 2013\Final copy for layout\Page 2 - Language in the Workplace\Language in the Workplace\Builders3 (681x1024).jpgProject Director, Professor Janet Holmes, says one of the features of the conversations was small talk, which is often puzzling to people from other cultures, but is used by New Zealanders to build rapport.

“It’s important that refugees and migrants understand the function of small talk to help them relate appropriately to their colleagues,” she says.

“It was interesting that in eldercare facilities the caregivers used small talk not only to establish rapport, but also to make potentially embarrassing situations, such as showering, more comfortable for the resident.

“Many of the caregivers knew a lot about their clients’ lives and seemed to genuinely care about them. This contrasted with overseas studies which suggest that caregivers are primarily task oriented, with a tendency towards patronising language.”

The Deputy Director of the project, Dr Meredith Marra, says that humour is an essential part of being accepted in the building community.

“It’s common to be teased and workers are expected to take a certain level of jocular abuse—once they’ve been working there a while they are expected to return the abuse as well.”

She says the team was surprised at the level of awareness of hierarchy evident in talk on the building sites.

“You certainly know who the boss is by the language that is used. Even the teaching of skills is approached differently depending on the status of the person being taught.”

Dr Marra will be presenting some of the team’s findings on humour at the Australasian Humour Scholars Network Colloquium in Wellington in February.

The research was funded by Teachers of English to Speakers of Other Languages
Aotearoa New Zealand (TESOLANZ) and the Ministry of Business, Innovation and Employment.

ends

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 
Scoop Review Of Books: The Typewriter Factory

I finished reading Don’t Dream It’s Over not long after it came out last August. I even started writing a review, which took something of an ‘I’m sorry people, but it’s already over’ approach. I’ve been pretty negative about journalism as it’s practiced in the mainstream (or MSM, or corporate media or liberal media or whatever terminology you prefer) for quite some time (see for example Stop the Press), and I believe the current capitalist media model is destructive and can’t be reformed. More>>

Sheep Update: Solo World Shearing Record Broken In Southland

Southland shearer Leon Samuels today set a new World solo eight-hours strongwool ewe-shearing after a tally of 605 in a wool shed north of Gore. More>>

ALSO:

Howard Davis Review: Dick Frizzell At The Solander Gallery

One of the most influential and celebrated contemporary Pop artists working in New Zealand, Dick Frizzell is mostly known for his appropriation of kitsch Kiwiana icons, which he often incorporates into cartoon-like paintings and lithographs. Not content with adhering to one particular style, he likes to adopt consciously unfashionable styles of painting, in a manner reminiscent of Roy Lichtenstein. More>>

Old Music: Pop Icon Adam Ant Announces NZ Tour

Following his recent sold out North American and UK tours, Adam Ant is celebrating the 35th anniversary of the release of his landmark KINGS OF THE WILD FRONTIER album with a newly-remastered reissue (Sony Legacy) and Australasian tour. More>>

Scoop Review Of Books:
Looking Back

Writing a memoir that appeals to a broad readership is a difficult undertaking. As an experienced communicator, Lloyd Geering keeps the reader’s interest alive through ten chapters (or portholes) giving views of different aspects of his life in 20th-century New Zealand. More>>

Scoop Review Of Books: Purple (and Violet) Prose

This is the second recent conjoint publication by Reeve and Stapp; all to do with esoteric, arcane and obscure vocabulary – sesquipedalian, anyone – and so much more besides. Before I write further, I must stress that the book is an equal partnership between words and images and that one cannot thrive without the other. More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Culture
Search Scoop  
 
 
Powered by Vodafone
NZ independent news