Art & Entertainment | Book Reviews | Education | Entertainment Video | Health | Lifestyle | Sport | Sport Video | Search

 


Jetstar tops domestic on-time performance in NZ in 2013

• Jetstar records the best domestic on-time performance on a month-on-month basis in 2013

• Better reliability reflects the airline’s focus on improving the customer experience

• Customer satisfaction ends the year at its highest-ever level

On-time performance results from the country's two major domestic airlines show that Jetstar flights departed on time more often in 2013.

Comparative figures show that Jetstar achieved New Zealand’s best domestic airline on-time performance at 10-minute departures in eight months last year and was equal-best in one month.

Grant Kerr, Jetstar Head of New Zealand, said the airline had focused on improving its domestic reliability and to come out ahead of a full-service competitor was gratifying.

“Jetstar is New Zealand’s only dedicated low-fares airline and in addition to offering great value fares every day we want to provide a reliable and hassle-free customer experience,” said Mr Kerr.

“In previous years our on-time performance could be very good in some months but was not consistent throughout the year. In 2013 reliability was a key focus for the airline and we performed much more strongly.

“As a result our domestic customer satisfaction scores also improved significantly, ending last year at their highest-ever levels.”

In 2013 Jetstar’s average monthly 10-minute domestic OTP jumped to over 83 percent compared with 72 percent in 2012. “Our goal in 2014 is to maintain our high performance and continue to improve customer satisfaction, providing Kiwis with an affordable and reliable choice when they fly,” Mr Kerr said.

Jetstar has regularly published its domestic 15-minute OTP results on its website. Last year the airline also began reporting its 10-minute results to enable customers to more easily compare Jetstar’s reliability with its local competitor.

Jetstar carries around 1.85 million domestic passengers a year in New Zealand. The airline has an all-jet fleet of nine 180-seat Airbus A320 aircraft based in New Zealand flying trans-Tasman routes and to five domestic destinations: Auckland, Wellington, Christchurch, Queenstown and Dunedin.

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Howard Davis: Orson Welles' Masterpiece - 'Chimes At Midnight'

Never widely distributed in the US, but Welles' own personal favorite and hugely influential on directors as diverse as Kenneth Branagh and Mel Gibson, a restored 50th anniversary print has now reached the New Zealand Film Festival. More>>

Off To Leeds: Wellington’s Local Naked Girl Spreads Her Wings

Wellington born, bred and based live artist Virginia Kennard, self confessed “local naked girl”, has earned a place on the MA in Performance programme at Leeds Beckett University and flies away in 2 months time. More>>

Free Diving: William Trubridge Breaks World Record

With just a single breath, New Zealand free diver William Trubridge has successfully broken his own unassisted free dive world record of 101 metres. More>>

ALSO:

RLWC 2017 Draw: New Zealand Set For A Festival Of Rugby League

New Zealand Rugby League fans will have the chance to see the Kiwis in action against the best in the Pacific region for the Rugby League World Cup 2017, as announced today at the Official Tournament Draw. More>>

ALSO:

Non-Pokemon News: Magical Park A Safer Augmented Reality For Younger Audiences

Since May, Wellington City Council has been trialling a new app, Magical Park, in collaboration with the game’s New Zealand developer Geo AR Games, in parks around the city. Magical Park uses GPS technology to get users moving around the park to play within a set boundary. More>>

'Erroneous': Pokemon App Makers On Huge Privacy Flaw

We recently discovered that the Pokémon Go account creation process on iOS erroneously requests full access permission for the user's Google account... More>>

ALSO:

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Culture
Search Scoop  
 
 
Powered by Vodafone
NZ independent news