Art & Entertainment | Book Reviews | Education | Entertainment Video | Health | Lifestyle | Sport | Sport Video | Search

 


Jetstar tops domestic on-time performance in NZ in 2013

• Jetstar records the best domestic on-time performance on a month-on-month basis in 2013

• Better reliability reflects the airline’s focus on improving the customer experience

• Customer satisfaction ends the year at its highest-ever level

On-time performance results from the country's two major domestic airlines show that Jetstar flights departed on time more often in 2013.

Comparative figures show that Jetstar achieved New Zealand’s best domestic airline on-time performance at 10-minute departures in eight months last year and was equal-best in one month.

Grant Kerr, Jetstar Head of New Zealand, said the airline had focused on improving its domestic reliability and to come out ahead of a full-service competitor was gratifying.

“Jetstar is New Zealand’s only dedicated low-fares airline and in addition to offering great value fares every day we want to provide a reliable and hassle-free customer experience,” said Mr Kerr.

“In previous years our on-time performance could be very good in some months but was not consistent throughout the year. In 2013 reliability was a key focus for the airline and we performed much more strongly.

“As a result our domestic customer satisfaction scores also improved significantly, ending last year at their highest-ever levels.”

In 2013 Jetstar’s average monthly 10-minute domestic OTP jumped to over 83 percent compared with 72 percent in 2012. “Our goal in 2014 is to maintain our high performance and continue to improve customer satisfaction, providing Kiwis with an affordable and reliable choice when they fly,” Mr Kerr said.

Jetstar has regularly published its domestic 15-minute OTP results on its website. Last year the airline also began reporting its 10-minute results to enable customers to more easily compare Jetstar’s reliability with its local competitor.

Jetstar carries around 1.85 million domestic passengers a year in New Zealand. The airline has an all-jet fleet of nine 180-seat Airbus A320 aircraft based in New Zealand flying trans-Tasman routes and to five domestic destinations: Auckland, Wellington, Christchurch, Queenstown and Dunedin.

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Scoop Review Of Books: From Here And There

Being Chinese: A New Zealander’s Story
by Helene Wong.
This is the fascinating story of Helene Wong, born in 1949 in Taihape to Chinese parents: her mother, born soon after her parents migrated here, and her father, born in China but sent to relatives in Taihape at seven to get an education in English. More>>

Chiku: Hamilton Zoo's Baby Chimpanzee Named

Hamilton Zoo has named its three-month-old baby chimpanzee after a month-long public naming competition through the popular zoo’s website. The name chosen is Chiku, a Swahili name for girls meaning "talker" or "one who chatters". More>>

Game Over: Trans-Tasman Netball League To Discontinue

Netball Australia and Netball New Zealand have confirmed that the existing ANZ Championship format will discontinue after the current 2016 season, with both organisations to form national netball leagues in their respective countries. More>>

NZSO Review: Stephen Hough Is Perfection-Plus

He took risks, and leant into the music when required. But you also felt that every moment of his playing made sense in the wider picture of the piece. Playing alongside him, the NZSO were wonderful as ever, and their guest conductor, Gustavo Gimeno, coaxed from them a slightly darker, edgier sound than I’m used to hearing. More>>

ALSO:

Howard Davis Review: King Lear At Circa

In order to celebrate it's 40th birthday, it is perhaps fitting that Circa Theatre should pick a production of 'King Lear,' since it's also somewhat fortuitously Shakespeare's 400th anniversary. If some of the more cerebral poetry is lost in Michael Hurst's streamlined, full throttle production, it's more than made up for by plenty of lascivious violence designed to entertain the groundlings. More>>

Scoop Review Of Books: Tauranga Books Festival

Escape to Tauranga for Queen’s Birthday weekend and an ideas and books-focused festival that includes performance, discussion, story-telling, workshops and an Italian-theme morning tea. More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Culture
Search Scoop  
 
 
Powered by Vodafone
NZ independent news