Art & Entertainment | Book Reviews | Education | Entertainment Video | Health | Lifestyle | Sport | Sport Video | Search

 


Jetstar tops domestic on-time performance in NZ in 2013

• Jetstar records the best domestic on-time performance on a month-on-month basis in 2013

• Better reliability reflects the airline’s focus on improving the customer experience

• Customer satisfaction ends the year at its highest-ever level

On-time performance results from the country's two major domestic airlines show that Jetstar flights departed on time more often in 2013.

Comparative figures show that Jetstar achieved New Zealand’s best domestic airline on-time performance at 10-minute departures in eight months last year and was equal-best in one month.

Grant Kerr, Jetstar Head of New Zealand, said the airline had focused on improving its domestic reliability and to come out ahead of a full-service competitor was gratifying.

“Jetstar is New Zealand’s only dedicated low-fares airline and in addition to offering great value fares every day we want to provide a reliable and hassle-free customer experience,” said Mr Kerr.

“In previous years our on-time performance could be very good in some months but was not consistent throughout the year. In 2013 reliability was a key focus for the airline and we performed much more strongly.

“As a result our domestic customer satisfaction scores also improved significantly, ending last year at their highest-ever levels.”

In 2013 Jetstar’s average monthly 10-minute domestic OTP jumped to over 83 percent compared with 72 percent in 2012. “Our goal in 2014 is to maintain our high performance and continue to improve customer satisfaction, providing Kiwis with an affordable and reliable choice when they fly,” Mr Kerr said.

Jetstar has regularly published its domestic 15-minute OTP results on its website. Last year the airline also began reporting its 10-minute results to enable customers to more easily compare Jetstar’s reliability with its local competitor.

Jetstar carries around 1.85 million domestic passengers a year in New Zealand. The airline has an all-jet fleet of nine 180-seat Airbus A320 aircraft based in New Zealand flying trans-Tasman routes and to five domestic destinations: Auckland, Wellington, Christchurch, Queenstown and Dunedin.

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 
Sheep: Shearing Record Smashed In Hawke’s Bay

Three shearers gathered from around New Zealand have smashed a World record by 264 sheep despite the heat, the pumiced sheep of inland Hawke’s Bay and a year’s wool weighing an average of over 3.5kg a sheep. More>>

ALSO:

Carrie Fisher: Hollywood In-Breeding & The Velocity Of Being - Binoy Kampmark

There was always going to be a good deal of thick drama around Carrie Fisher, by her own confession, a product of Hollywood in-breeding. Her parents, Debbie Reynolds and the crooner Eddie Fisher, provided ample material for the gossip columns in a marriage breakup after Eddie sped away with Elizabeth Taylor. More>>

  • Image: Tracey Nearmy / EPA
  • Gordon Campbell: On The Best Albums Of 2016

    OK, I’m not even going to try and rationalise this surrender to a ‘best of’ listicle. Still…maybe there is an argument for making some semblance of narrative order out of a year that brought us Trump, Brexit and the deaths of Prince, David Bowie, Leonard Cohen and Alan Vega, who I missed just as much as the Big Three. So without further ado….oh, but first a word from the sponsor More>>

    Emojis: World’s First Māori Emoji App Launched

    It’s here - the world’s first Māori emoji app Emotiki has landed just in time for summer roadtrips and santa stockings, with 200 Māori and Kiwi cultural icons for people to share their kiwiana moments with each other and the world. More>>

    ALSO:

    Howard Davis: Album Of The Year - Van Morrison's 'Keep Me Singing'

    2016 was a grand year for Van The Man - The Belfast Cowboy turned 71, received a knighthood, and reissued an expanded set of soul-fired live recordings from 1973 ('It's Too Late to Stop Now'). In the game for 53 years now, Morrison's albums consistently open new windows into the heart and soul of one of the most enigmatic figures in modern music. More>>

    Review: The NZSO Performs Handel's Messiah

    Max Rashbrooke: Saturday night's performance took the piece back to something like the way it would have originally been performed when premiered in 1742, with an orchestra of 20-30 players and only a few more singers. More>>

    Culture: Rare Hundertwasser Conservation Posters Found After 40 Years

    When Jan and Arnold Heine put a roll of conservation posters into storage in 1974 they had no idea that 42 years later they would be collectors items. More>>

    Get More From Scoop

     
     

    LATEST HEADLINES

     
     
     
     
    Culture
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news