Art & Entertainment | Book Reviews | Education | Entertainment Video | Health | Lifestyle | Sport | Sport Video | Search


Not Sure? Ask the CAB!

Not Sure? Ask the CAB!

The Citizens Advice Bureau is celebrating the work of it’s more than 2,400 volunteers, as part of its Awareness Week, this week 17 – 23 March. Chief Executive Kerry Dalton says that these volunteers do a fantastic job of supporting their communities with information and assistance about a huge range of issues. Over the last year these volunteers helped with over 500,000 enquiries across the country, and spent over 97,000 hours directly assisting clients face to face or over the phone.

Ms Dalton says that on any given day a volunteer working their shift might be approached about any question under the sun – from problems with their landlord, disputes about employment or issues with faulty goods. The ability of CAB volunteers to help the client untangle knotty issues and address each individual strand separately is a skill that comes from in depth training and ongoing support.

“Citizens Advice Bureau volunteers have access to a wealth of information resources including a referral database with over 30,000 organisations listed. So if we don’t have the answer we will be able to point you to someone that does” said Ms Dalton.

Ms Dalton says that although there were over 1.2 million visits to the CAB website last year, the face-to-face service is continues to be at the heart of the CAB service. “Working with people face to face is one of the great strengths of the Citizens Advice Bureau and a source of real satisfaction for Citizens Advice Bureau volunteers. It is becoming more of a rarity these days to be able to access help and advice from real people in your own community.”

CABs around the country are using Awareness Week to highlight how to deal with disputes. Ms Dalton says that “lots of people aren’t aware of what to do to complain effectively , or aren’t sure if there’s a specific complaints body they can go to if they aren’t able to sort things out with the other party.”

“We can help people sort through their rights and options, all they need to do is visit or call their local CAB”


© Scoop Media

Culture Headlines | Health Headlines | Education Headlines


13/10: 40 Years Since The Māori Land March Arrived At Parliament

Traffic into Wellington came to a standstill as thousands of Māori and Pākehā streamed along the motorway into the capital on 13 October 1975, concluding the Māori land march to parliament. More>>


Scoop Review Of Books: Before The Quakes

Remembering Christchurch: Voices from decades past: The Christchurch I lived in for my first 23 years was where four-year-olds walked alone to kindergarten, crossing roads empty of all but a couple of cars per hour. My primary school, Ilam, was newly built on a grassy paddock surrounded by rural land... More>>

6-11 October: New Zealand Improvisation Festival Hits Wellington

Wellingtonians will have a wide selection of improv to feast on with a jam packed programme containing 22 shows, three companies from Australia, two companies from Auckland, one from Nelson, one from Christchurch and seven from Wellington. More>>


Bird Of The Year: New Zealanders Asked To Vote For Their Favourite Native Bird

Te Radar, David Farrier, Heather du-Plessis Allan and Duncan Garner are just some of the New Zealanders championing their favourite native bird in Forest & Bird’s annual Bird of the Year competition, which kicks off today.. More>>


Werewolf Film: It Follows - Panic In Detroit

Philip Matthews: When you heard last month that Wes Craven had died and you wanted to pay homage, you could have sat down with any one of five of his films that helped reinvent American horror at least three times over three decades... Or you could just have watched one of the greatest recent horror films that would probably not exist without Craven. More>>


Werewolf Music: Searching For The White Wail - On Art Pepper, etc

If the word ‘hipster’ means anything – which it arguably doesn’t – it seems to be more of an impulse than a condition. One always headed for the margins, and away from the white-bred, white-bread mainstream... More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news