Art & Entertainment | Book Reviews | Education | Entertainment Video | Health | Lifestyle | Sport | Sport Video | Search

 


Not Sure? Ask the CAB!

Not Sure? Ask the CAB!

The Citizens Advice Bureau is celebrating the work of it’s more than 2,400 volunteers, as part of its Awareness Week, this week 17 – 23 March. Chief Executive Kerry Dalton says that these volunteers do a fantastic job of supporting their communities with information and assistance about a huge range of issues. Over the last year these volunteers helped with over 500,000 enquiries across the country, and spent over 97,000 hours directly assisting clients face to face or over the phone.

Ms Dalton says that on any given day a volunteer working their shift might be approached about any question under the sun – from problems with their landlord, disputes about employment or issues with faulty goods. The ability of CAB volunteers to help the client untangle knotty issues and address each individual strand separately is a skill that comes from in depth training and ongoing support.

“Citizens Advice Bureau volunteers have access to a wealth of information resources including a referral database with over 30,000 organisations listed. So if we don’t have the answer we will be able to point you to someone that does” said Ms Dalton.

Ms Dalton says that although there were over 1.2 million visits to the CAB website last year, the face-to-face service is continues to be at the heart of the CAB service. “Working with people face to face is one of the great strengths of the Citizens Advice Bureau and a source of real satisfaction for Citizens Advice Bureau volunteers. It is becoming more of a rarity these days to be able to access help and advice from real people in your own community.”

CABs around the country are using Awareness Week to highlight how to deal with disputes. Ms Dalton says that “lots of people aren’t aware of what to do to complain effectively , or aren’t sure if there’s a specific complaints body they can go to if they aren’t able to sort things out with the other party.”

“We can help people sort through their rights and options, all they need to do is visit or call their local CAB”


ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 
Scoop Review Of Books: No Pretence. No Bullshit. Fine Poem.

John Dickson doesn’t publish much; never has. Indeed, this new collection is his first such in 18 years. As he wryly and dryly states,

I’ve published two slim volumes, and spent all
My time working on the next.
(from Wasp p.67) More>>

Scoop Review of Books: Extraordinary Anywhere: Essays On Place From Aotearoa NZ

The New Zealand landscape undoubtedly is very beautiful, but so is the British one, and my attachment to this country is much more about some particular places, and the memories and emotions that in them combine, than it is about the landscape as a whole. More>>

Canonisation Fodder: Suzanne Aubert Declared ‘Venerable’

Suzanne Aubert, the founder of the Sisters of Compassion New Zealand’s home grown order of Sisters, has been declared ‘venerable’, a major milestone on the path to sainthood in the Catholic Church. More>>

“I Have Not Performed Well Enough”: Ernie Merrick Leaving Wellington Phoenix

Ernie Merrick has stepped down from his position as Wellington Phoenix FC Head Coach. The club would like to thank Ernie for his contribution to Wellington Phoenix and wish him all the best in his future endeavours. More>>

Ray Columbus: NZ Music Icon Passes Away

60s New Zealand music Icon Ray Columbus has passed away peacefully at his home north of Auckland... Ray Columbus enjoyed more than three decades at the top of NZ entertainment as a singer, songwriter, bandleader, music manager and TV star. More>>

Review: Bernard Herrmann's Scores For 'Vertigo' & 'Psycho'

Howard Davis: The NZSO's adventurousness was richly-rewarded, as the deeply appreciative Wellington audience was given the opportunity not only to see a couple of Alfred Hitchcock's greatest films, but also to hear fine renditions of two of Bernard Herrmann's most accomplished film scores. More>>

ALSO:

Gordon Campbell: On Leonard Cohen

If Bob Dylan owned the 1960s, Leonard Cohen was an inescapable presence during the early 1970s period, pre-disco and pre-punk. More>>

ALSO:

Scoop Review Of Books: Pick And Camera

Through the eyes of a miner – the photography of Joseph Divis: The occupations of miner and photographer are seldom combined. The conjunction must have been very rare indeed in the era before hand-held cameras, high-speed film and flashlights More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Culture
Search Scoop  
 
 
Powered by Vodafone
NZ independent news