Education Policy | Post Primary | Preschool | Primary | Tertiary | Search


Shortage of trained hospitality staff

Media release – 14 April 2011

Shortage of trained hospitality staff

The hospitality industry is crying out for trained staff with figures showing 70 per cent of people working in the industry have only a school qualification or less.

A report by the Hospitality Standards Institute has found the hospitality workforce tends to be lower qualified, younger and more ethnically diverse than the average workforce.

The news comes at a time when there is a shortage of trained supervisors in the industry says Roderick Turner, Head of Department Services at Tai Poutini Polytechnic.

“So often hospitality is seen as a fill-in job, when in reality tourism, of which hospitality is a huge part, is the biggest industry on the West Coast,” he says.

“New Zealanders and international visitors have increased expectations of the level of service they receive when dining out. Cafes, restaurants and hotels are always on the look out for well-qualified supervisory level staff to oversee the delivery of this service.”

Hospitality Standards Institute Chief Executive Steve Hanrahan says the report established staff training makes a significant difference to the bottom line of hospitality outlets.

“The report shows training staff results in less staff turnover, more repeat business and more efficient operations,” he says.

“While service is generally good, it can be a bit of a lottery in New Zealand. It’s the exception rather than the rule to get outstanding service”.

Last year Anne Paterson completed a Hospitality Supervision certificate at Tai Poutini Polytechnic. She studied while working at the Recreation Hotel.

“I got promoted to restaurant supervisor at Buccleugh’s On High Restaurant after doing the course which was great,” she says.

“I learnt a lot about the management side of hospitality and its always good on the CV.”

Linda Connors, owner of the Recreation Hotel says Anne brought a lot of new skills to the restaurant during her time at the Polytech.

“The restaurant has got a really good reputation for service and much of that is because of staff who have done hospitality courses,” she says.

It is particularly hard to get trained staff at the moment. I am always going to employ someone who has done a course over someone who hasn’t”.

The Certificate in Hospitality Supervision is aimed at hospitality workers wishing to up-skill and move into management positions.

“The overriding principle in the programme is to promote professionalism and quality customer service skills to all students,” says Mr Turner.

The Hospitality and Tourism programme – designed for Food and Beverage and Tourism service professionals starts Monday May 2.

Hopitality Supervision starts Wednesday May 18


© Scoop Media

Culture Headlines | Health Headlines | Education Headlines


Howard Davis: Review - A Girl Named Mo

Moana Ete brought her three-piece band A Girl Named Mo to Wellington's intimate and iconic Bats Theatre last week for a five-night residency. Each show was recorded and filmed live for the release of her debut album 'Platonic/Romantic' on Loop records later this year. More>>

For The Birds: Who Will Be Crowned Bird Of The Year?

The competition involves well-known and enthusiastic New Zealanders acting as ‘campaign managers’ for their favourite birds with many going to great lengths to get New Zealanders to vote for their chosen bird... More>>


  • Greening the Red Zone - Bird of the year heats up: kōtare concedes, backs kea
  • Image Out-Link - Giselle Clarkson on Twitter
  • Gordon Campbell: On Bob Dylan's Nobel (And The Surplus)

    So Bob Dylan has just won the Nobel Prize for… Literature? Wow. I’d be just as happy if he’d won for his work on particle physics (“One Grain of Sand”, “Simple Twist of Fate”) or got the Economics prize for his work on the theory of contracting (“Don’t Think Twice Its Alright”) ... More>>


    Scoop Review Of Books: Whose Goat Was That?

    Mysterious Mysteries of Aro Valley is a sharp, satirical and sometimes downright scary romp through and around that valley in ways that made me question the realities of the places I thought I knew so well. More>>


    NZ On Air TV Funding: More Comedy Comes Out Of The Shadows

    Paranormal Event Response Unit is a series conceived by Jemaine Clement and Taika Waititi as a TV spin-off from their highly acclaimed feature film What We Do In The Shadows. More>>


    Mars News: Winners Announced For The 2016 Apra Silver Scroll Awards

    Wellington singer-songwriter and internationally acclaimed musician Thomas Oliver has won the 2016 APRA Silver Scroll Award with his captivating love song ‘If I Move To Mars’. More>>


    Get More From Scoop



    Search Scoop  
    Powered by Vodafone
    NZ independent news