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Learning To Complain
28 November 2012
Learning To Complain
A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.
The group has previously worked together to produce www.complaintline.org.nz, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.
The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from www.complaintline.org.nz.
The language of complaint resources cover four topics:
• It’s OK to
complain
•
• Complaints about goods or
services
•
• Writing to
complain
•
• Where to get more help with
resolving a complaint
•
Several of the complaint
handling organisations that developed the resources will be
speaking about their work at the Consumer Affairs Consumer
Rights Day in Tauranga today and will launch the group
initiative.
Members of www.complaintline.org.nz
.nz
Dispute Resolution Service
(Domain Name Commission)
Advertising Standards Authority
Banking Ombudsman
Broadcasting Standards Authority
Charities (Department of Internal Affairs)
Commerce Commission
Electricity & Gas Complaints Commissioner
Financial Dispute Resolution
Financial Services Complaints Ltd
Health & Disability Commissioner
Human Rights Commission
www.hrc.co.nz
Independent Police
Conduct Authority
Insurance & Savings Ombudsman
Judicial Conduct Commissioner
Legal Complaints Review Office
www.justice.govt.nz/tribunals/legal-complaints-review-officer
New Zealand Law Society
Office of the Ombudsman
Press Council
Privacy Commissioner
Quality Commission
Real Estate Agents Authority
Telecommunication Dispute Resolution
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