Education Policy | Post Primary | Preschool | Primary | Tertiary | Search

 


Learning To Complain

28 November 2012

Learning To Complain

A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.

The group has previously worked together to produce www.complaintline.org.nz, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.

The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from www.complaintline.org.nz.

The language of complaint resources cover four topics:

• It’s OK to complain

• Complaints about goods or services

• Writing to complain

• Where to get more help with resolving a complaint

Several of the complaint handling organisations that developed the resources will be speaking about their work at the Consumer Affairs Consumer Rights Day in Tauranga today and will launch the group initiative.

Members of www.complaintline.org.nz
.nz Dispute Resolution Service

(Domain Name Commission)

www.dnc.org.nz

Advertising Standards Authority

www.asa.co.nz

Banking Ombudsman

www.bankombudsman.org.nz

Broadcasting Standards Authority

www.bsa.govt.nz

Charities (Department of Internal Affairs)

www.charities.govt.nz

Commerce Commission

www.comcom.govt.nz

Electricity & Gas Complaints Commissioner

www.egcomplaints.co.nz

Financial Dispute Resolution

www.fdr.org.nz

Financial Services Complaints Ltd

www.fscl.org.nz

Health & Disability Commissioner

www.hdc.org.nz

Human Rights Commission

www.hrc.co.nz
Independent Police Conduct Authority

www.ipca.govt.nz

Insurance & Savings Ombudsman

www.iombudsman.org.nz

Judicial Conduct Commissioner

www.jcc.govt.nz

Legal Complaints Review Office

www.justice.govt.nz/tribunals/legal-complaints-review-officer

New Zealand Law Society

www.lawsociety.org.nz

Office of the Ombudsman

www.ombudsman.parliament.nz

Press Council

www.presscouncil.org.nz

Privacy Commissioner

www.privacy.org.nz

Quality Commission

www.qualitycommission.co.nz

Real Estate Agents Authority

www.reaa.govt.nz

Telecommunication Dispute Resolution

www.tdr.org.nz


ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Super Rugby: Parade To Celebrate Highlanders’ Win

The Dunedin City Council is urging people to come along on Monday to congratulate the team on its win in Wellington tonight. The Highlanders will leave from outside the Dental School at midday. More>>

ALSO:

Album Review: Donnie Trumpet And The Social Experiments: Surf

Chance the Rapper is one of my favourite rappers of the last couple years. He bought a uniquely fucked up, acid sound with his debut Acid Rap which has demonstrably influenced others including ILoveMakonnen and A$AP Rocky. It’s remarkable that, at such a ... More>>

Photos: Inside The Christchurch Arts Centre Rebuild

Lady Pippa Blake visited Christchurch Arts Centre chief executive André Lovatt, a 2015 recipient of the Blake Leader Awards. The award celebrated Lovatt’s leadership in New Zealand and hisand dedication to the restoration of the Arts Centre. More>>

Running Them Up The Flagpole: Web Tool Lets Public Determine New Zealand Flag

A School of Design master’s student is challenging the flag selection process by devising a web tool that allows the public to feed their views back in a way, he says, the current government process does not. More>>

ALSO:

Survey: ‘The Arts Make My Life Better’: New Zealanders

New Zealanders are creative people who believe being involved in the arts makes their lives better and their communities stronger. Nine out of ten adult New Zealanders (88%) agree the arts are good for them and eight out of ten (82%) agree that the arts help to improve New Zealand society. More>>

ALSO:

Wellington.Scoop: Reprieve For Te Papa Press

Following its review of the role of Te Papa Press, Te Papa has committed to continue publishing books during the museum’s redevelopment, Chief Executive Rick Ellis announced yesterday. More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Education
Search Scoop  
 
 
Powered by Vodafone
NZ independent news