Education Policy | Post Primary | Preschool | Primary | Tertiary | Search

 


Learning To Complain

28 November 2012

Learning To Complain

A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.

The group has previously worked together to produce www.complaintline.org.nz, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.

The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from www.complaintline.org.nz.

The language of complaint resources cover four topics:

• It’s OK to complain

• Complaints about goods or services

• Writing to complain

• Where to get more help with resolving a complaint

Several of the complaint handling organisations that developed the resources will be speaking about their work at the Consumer Affairs Consumer Rights Day in Tauranga today and will launch the group initiative.

Members of www.complaintline.org.nz
.nz Dispute Resolution Service

(Domain Name Commission)

www.dnc.org.nz

Advertising Standards Authority

www.asa.co.nz

Banking Ombudsman

www.bankombudsman.org.nz

Broadcasting Standards Authority

www.bsa.govt.nz

Charities (Department of Internal Affairs)

www.charities.govt.nz

Commerce Commission

www.comcom.govt.nz

Electricity & Gas Complaints Commissioner

www.egcomplaints.co.nz

Financial Dispute Resolution

www.fdr.org.nz

Financial Services Complaints Ltd

www.fscl.org.nz

Health & Disability Commissioner

www.hdc.org.nz

Human Rights Commission

www.hrc.co.nz
Independent Police Conduct Authority

www.ipca.govt.nz

Insurance & Savings Ombudsman

www.iombudsman.org.nz

Judicial Conduct Commissioner

www.jcc.govt.nz

Legal Complaints Review Office

www.justice.govt.nz/tribunals/legal-complaints-review-officer

New Zealand Law Society

www.lawsociety.org.nz

Office of the Ombudsman

www.ombudsman.parliament.nz

Press Council

www.presscouncil.org.nz

Privacy Commissioner

www.privacy.org.nz

Quality Commission

www.qualitycommission.co.nz

Real Estate Agents Authority

www.reaa.govt.nz

Telecommunication Dispute Resolution

www.tdr.org.nz


ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 
Howard Davis: Never Too Old To Rock & Roll - Jethro Tull

As Greil Marcus recently observed in an NYRB review of Robbie Robertson's autobiographical Testimony, in rock and roll there is always an origin story. In the case of Jethro Tull founder Ian Anderson, he claims to have been influenced by his father's big band and jazz record collections and the emergence of rock music in the 1950s, but became disenchanted with the "show biz" style of early US stars like Elvis Presley... More>>

October: Alice Cooper Returns To NZ

It was March 1977 when Alice Cooper undertook his first ever concert tour of New Zealand – and broke attendance records. 40 years on and this revered entertainer continues to surprise and exude danger at every turn, thrilling audiences globally! More>>

ALSO:

Howard Davis Review: The Contemporary Relevance Of Denial

Denial has all the hallmarks of a riveting courtroom drama. Based on a 1996 British libel case that author David Irving brought against Lipstadt, the movie has been criticized as flat and stagey, but it nonetheless conveys a visceral clarity of vision and sense of overwhelming urgency. More>>

Obituary: John Clarke Dies Aged 68

Andrew Little: “I grew up with Fred Dagg and I am devastated by John Clarke’s death. He taught us to laugh at ourselves and more importantly laugh at our politicians.” More>>

ALSO:

Howard Davis: Colin McCahon's 'on Going Out With The Tide'

Curated by Wystan Curnow and Robert Leonard, On Going Out with the Tide features major works that have been assembled from public and private collections across New Zealand and Australia. It focusses on McCahon’s evolving engagement with Māori subjects and themes, ranging from early treatments of koru imagery to later history paintings which refer to Māori prophets and investigate land-rights issues. More>>

Howard Davis: Rodger Fox Gets Out The Funk

By now a living New Zealand legend, band leader and trombonist Rodger Fox has performed with some of the biggest names in the jazz business, including Louie Bellson, Bill Reichenbach, Chuck Findley, Randy Crawford, Bobby Shew, Lanny Morgan, Bruce Paulson, Diane Schuur, Arturo Sandoval, David Clayton-Thomas, and Joe Williams, to name only a few. More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Education
Search Scoop  
 
 
Powered by Vodafone
NZ independent news