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Learning To Complain

28 November 2012

Learning To Complain

A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.

The group has previously worked together to produce www.complaintline.org.nz, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.

The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from www.complaintline.org.nz.

The language of complaint resources cover four topics:

• It’s OK to complain

• Complaints about goods or services

• Writing to complain

• Where to get more help with resolving a complaint

Several of the complaint handling organisations that developed the resources will be speaking about their work at the Consumer Affairs Consumer Rights Day in Tauranga today and will launch the group initiative.

Members of www.complaintline.org.nz
.nz Dispute Resolution Service

(Domain Name Commission)

www.dnc.org.nz

Advertising Standards Authority

www.asa.co.nz

Banking Ombudsman

www.bankombudsman.org.nz

Broadcasting Standards Authority

www.bsa.govt.nz

Charities (Department of Internal Affairs)

www.charities.govt.nz

Commerce Commission

www.comcom.govt.nz

Electricity & Gas Complaints Commissioner

www.egcomplaints.co.nz

Financial Dispute Resolution

www.fdr.org.nz

Financial Services Complaints Ltd

www.fscl.org.nz

Health & Disability Commissioner

www.hdc.org.nz

Human Rights Commission

www.hrc.co.nz
Independent Police Conduct Authority

www.ipca.govt.nz

Insurance & Savings Ombudsman

www.iombudsman.org.nz

Judicial Conduct Commissioner

www.jcc.govt.nz

Legal Complaints Review Office

www.justice.govt.nz/tribunals/legal-complaints-review-officer

New Zealand Law Society

www.lawsociety.org.nz

Office of the Ombudsman

www.ombudsman.parliament.nz

Press Council

www.presscouncil.org.nz

Privacy Commissioner

www.privacy.org.nz

Quality Commission

www.qualitycommission.co.nz

Real Estate Agents Authority

www.reaa.govt.nz

Telecommunication Dispute Resolution

www.tdr.org.nz


ENDS

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