Education Policy | Post Primary | Preschool | Primary | Tertiary | Search

 


Learning To Complain

28 November 2012

Learning To Complain

A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.

The group has previously worked together to produce www.complaintline.org.nz, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.

The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from www.complaintline.org.nz.

The language of complaint resources cover four topics:

• It’s OK to complain

• Complaints about goods or services

• Writing to complain

• Where to get more help with resolving a complaint

Several of the complaint handling organisations that developed the resources will be speaking about their work at the Consumer Affairs Consumer Rights Day in Tauranga today and will launch the group initiative.

Members of www.complaintline.org.nz
.nz Dispute Resolution Service

(Domain Name Commission)

www.dnc.org.nz

Advertising Standards Authority

www.asa.co.nz

Banking Ombudsman

www.bankombudsman.org.nz

Broadcasting Standards Authority

www.bsa.govt.nz

Charities (Department of Internal Affairs)

www.charities.govt.nz

Commerce Commission

www.comcom.govt.nz

Electricity & Gas Complaints Commissioner

www.egcomplaints.co.nz

Financial Dispute Resolution

www.fdr.org.nz

Financial Services Complaints Ltd

www.fscl.org.nz

Health & Disability Commissioner

www.hdc.org.nz

Human Rights Commission

www.hrc.co.nz
Independent Police Conduct Authority

www.ipca.govt.nz

Insurance & Savings Ombudsman

www.iombudsman.org.nz

Judicial Conduct Commissioner

www.jcc.govt.nz

Legal Complaints Review Office

www.justice.govt.nz/tribunals/legal-complaints-review-officer

New Zealand Law Society

www.lawsociety.org.nz

Office of the Ombudsman

www.ombudsman.parliament.nz

Press Council

www.presscouncil.org.nz

Privacy Commissioner

www.privacy.org.nz

Quality Commission

www.qualitycommission.co.nz

Real Estate Agents Authority

www.reaa.govt.nz

Telecommunication Dispute Resolution

www.tdr.org.nz


ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 
Scoop Review Of Books: The Typewriter Factory

I finished reading Don’t Dream It’s Over not long after it came out last August. I even started writing a review, which took something of an ‘I’m sorry people, but it’s already over’ approach. I’ve been pretty negative about journalism as it’s practiced in the mainstream (or MSM, or corporate media or liberal media or whatever terminology you prefer) for quite some time (see for example Stop the Press), and I believe the current capitalist media model is destructive and can’t be reformed. More>>

Sheep Update: Solo World Shearing Record Broken In Southland

Southland shearer Leon Samuels today set a new World solo eight-hours strongwool ewe-shearing after a tally of 605 in a wool shed north of Gore. More>>

ALSO:

Howard Davis Review: Dick Frizzell At The Solander Gallery

One of the most influential and celebrated contemporary Pop artists working in New Zealand, Dick Frizzell is mostly known for his appropriation of kitsch Kiwiana icons, which he often incorporates into cartoon-like paintings and lithographs. Not content with adhering to one particular style, he likes to adopt consciously unfashionable styles of painting, in a manner reminiscent of Roy Lichtenstein. More>>

Old Music: Pop Icon Adam Ant Announces NZ Tour

Following his recent sold out North American and UK tours, Adam Ant is celebrating the 35th anniversary of the release of his landmark KINGS OF THE WILD FRONTIER album with a newly-remastered reissue (Sony Legacy) and Australasian tour. More>>

Scoop Review Of Books:
Looking Back

Writing a memoir that appeals to a broad readership is a difficult undertaking. As an experienced communicator, Lloyd Geering keeps the reader’s interest alive through ten chapters (or portholes) giving views of different aspects of his life in 20th-century New Zealand. More>>

Scoop Review Of Books: Purple (and Violet) Prose

This is the second recent conjoint publication by Reeve and Stapp; all to do with esoteric, arcane and obscure vocabulary – sesquipedalian, anyone – and so much more besides. Before I write further, I must stress that the book is an equal partnership between words and images and that one cannot thrive without the other. More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Education
Search Scoop  
 
 
Powered by Vodafone
NZ independent news