Education Policy | Post Primary | Preschool | Primary | Tertiary | Search

 


Learning To Complain

28 November 2012

Learning To Complain

A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.

The group has previously worked together to produce www.complaintline.org.nz, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.

The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from www.complaintline.org.nz.

The language of complaint resources cover four topics:

• It’s OK to complain

• Complaints about goods or services

• Writing to complain

• Where to get more help with resolving a complaint

Several of the complaint handling organisations that developed the resources will be speaking about their work at the Consumer Affairs Consumer Rights Day in Tauranga today and will launch the group initiative.

Members of www.complaintline.org.nz
.nz Dispute Resolution Service

(Domain Name Commission)

www.dnc.org.nz

Advertising Standards Authority

www.asa.co.nz

Banking Ombudsman

www.bankombudsman.org.nz

Broadcasting Standards Authority

www.bsa.govt.nz

Charities (Department of Internal Affairs)

www.charities.govt.nz

Commerce Commission

www.comcom.govt.nz

Electricity & Gas Complaints Commissioner

www.egcomplaints.co.nz

Financial Dispute Resolution

www.fdr.org.nz

Financial Services Complaints Ltd

www.fscl.org.nz

Health & Disability Commissioner

www.hdc.org.nz

Human Rights Commission

www.hrc.co.nz
Independent Police Conduct Authority

www.ipca.govt.nz

Insurance & Savings Ombudsman

www.iombudsman.org.nz

Judicial Conduct Commissioner

www.jcc.govt.nz

Legal Complaints Review Office

www.justice.govt.nz/tribunals/legal-complaints-review-officer

New Zealand Law Society

www.lawsociety.org.nz

Office of the Ombudsman

www.ombudsman.parliament.nz

Press Council

www.presscouncil.org.nz

Privacy Commissioner

www.privacy.org.nz

Quality Commission

www.qualitycommission.co.nz

Real Estate Agents Authority

www.reaa.govt.nz

Telecommunication Dispute Resolution

www.tdr.org.nz


ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 
Werewolf: Katniss Joins The News Team

From the outset, the Hunger Games series has dwelt obsessively on the ways that media images infiltrate our public and personal lives... From that grim starting point, Mockingjay Part One takes the process a few stages further. There is very little of the film that does not involve the characters (a) being on screens (b) making propaganda footage to be screened and (c) reacting to what other characters have been doing on screens. More>>

ALSO:

Scoop Review Of Books: Ko Witi Te Kaituhituhi

Witi Ihimaera, the distinguished Māori author and the first Māori to publish a book of short stories and a novel, has adopted a new genre with his latest book. But despite its subtitle, this book is a great deal more than a memoir of childhood. More>>

Werewolf: Rescuing Paul Robeson

Would it be any harder these days, for the US government to destroy the career of a famous American entertainer and disappear them from history – purely because of their political beliefs? You would hope so. In 1940, Paul Robeson – a gifted black athlete, singer, film star, Shakespearean actor and orator – was one of the most beloved entertainers on the planet. More>>

ALSO:

"Not A Competition... A Quest": Chapman Tripp Theatre Award Winners

Big winners on the night were Equivocation (Promising Newcomer, Best Costume, Best Director and Production of the Year), Kiss the Fish (Best Music Composition, Outstanding New NZ Play and Best Supporting Actress), and Watch (Best Set, Best Sound Design and Outstanding Performance). More>>

ALSO:

Film Awards: The Dark Horse Scores Big

An inspirational film based on real life Gisborne speed-chess coach An inspirational film based on real life Gisborne speed-chess coach Genesis Potini, made all the right moves to take out top honours along with five other awards at the Rialto Channel New Zealand Film Awards - nicknamed The Moas. More>>

ALSO:

Theatre: Ralph McCubbin Howell Wins 2014 Bruce Mason Award

The Bruce Mason Playwriting Award was presented to Ralph McCubbin Howell at the Playmarket Accolades in Wellington on 23 November 2014. More>>

ALSO:

One Good Tern: Fairy Tern Crowned NZ Seabird Of The Year

The fairy tern and the Fiji petrel traded the lead in the poll several times. But a late surge saw it come out on top with 1882 votes. The Fiji petrel won 1801 votes, and 563 people voted for the little blue penguin. More>>

Music Awards: Lorde Reigns Supreme

Following a hugely successful year locally and internationally, Lorde has done it again taking out no less than six Tuis at the 49th annual Vodafone New Zealand Music Awards. More>>

ALSO:

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Education
Search Scoop  
 
 
Powered by Vodafone
NZ independent news