Education Policy | Post Primary | Preschool | Primary | Tertiary | Search


Learning To Complain

28 November 2012

Learning To Complain

A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.

The group has previously worked together to produce, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.

The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from

The language of complaint resources cover four topics:

• It’s OK to complain

• Complaints about goods or services

• Writing to complain

• Where to get more help with resolving a complaint

Several of the complaint handling organisations that developed the resources will be speaking about their work at the Consumer Affairs Consumer Rights Day in Tauranga today and will launch the group initiative.

Members of
.nz Dispute Resolution Service

(Domain Name Commission)

Advertising Standards Authority

Banking Ombudsman

Broadcasting Standards Authority

Charities (Department of Internal Affairs)

Commerce Commission

Electricity & Gas Complaints Commissioner

Financial Dispute Resolution

Financial Services Complaints Ltd

Health & Disability Commissioner

Human Rights Commission
Independent Police Conduct Authority

Insurance & Savings Ombudsman

Judicial Conduct Commissioner

Legal Complaints Review Office

New Zealand Law Society

Office of the Ombudsman

Press Council

Privacy Commissioner

Quality Commission

Real Estate Agents Authority

Telecommunication Dispute Resolution


© Scoop Media

Culture Headlines | Health Headlines | Education Headlines


Howard Davis: Review - 'I, Daniel Blake' - Ken Loach's Bleak Masterpiece

'I, Daniel Blake' is a bleak masterpiece, a chilling and moving story of two people striking up an unlikely friendship under extremely adverse circumstances. It is both a polemical indictment of a faceless benefits bureaucracy that strips claimants of their humanity by reducing them to mere numbers, and a celebration of the decency and compassion of ordinary people who look out for one another when the state has abandoned them. More>>

Howard Davis: Review - A Girl Named Mo

Moana Ete brought her three-piece band A Girl Named Mo to Wellington's intimate and iconic Bats Theatre last week for a five-night residency. Each show was recorded and filmed live for the release of her debut album 'Platonic/Romantic' on Loop records later this year. More>>

For The Birds: Who Will Be Crowned Bird Of The Year?

The competition involves well-known and enthusiastic New Zealanders acting as ‘campaign managers’ for their favourite birds with many going to great lengths to get New Zealanders to vote for their chosen bird... More>>


  • Greening the Red Zone - Bird of the year heats up: kōtare concedes, backs kea
  • Image Out-Link - Giselle Clarkson on Twitter

  • Gordon Campbell: On Bob Dylan's Nobel (And The Surplus)

    So Bob Dylan has just won the Nobel Prize for… Literature? Wow. I’d be just as happy if he’d won for his work on particle physics (“One Grain of Sand”, “Simple Twist of Fate”) or got the Economics prize for his work on the theory of contracting (“Don’t Think Twice Its Alright”) ... More>>


    Scoop Review Of Books: Whose Goat Was That?

    Mysterious Mysteries of Aro Valley is a sharp, satirical and sometimes downright scary romp through and around that valley in ways that made me question the realities of the places I thought I knew so well. More>>


    NZ On Air TV Funding: More Comedy Comes Out Of The Shadows

    Paranormal Event Response Unit is a series conceived by Jemaine Clement and Taika Waititi as a TV spin-off from their highly acclaimed feature film What We Do In The Shadows. More>>


    Get More From Scoop



    Search Scoop  
    Powered by Vodafone
    NZ independent news