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Special measures in place for tomorrow’s pay

5 February 2013

Special measures in place for tomorrow’s pay

The Ministry of Education has put in place special measures to deal with any urgent non-payment issues arising out of tonight’s pay round.

A Ministry support team will be available on Waitangi Day to provide urgent assistance to any staff that have not been paid as scheduled.

Arrangements have also been made with the major banks for the Ministry of Education to contact them and authorise any payments that have not been made.

Any staff member who is not paid or is significantly underpaid should contact the pay administrator at their school. If they are not able to do that, they can contact the Ministry who will contact their bank directly and arrange a payment into their account.

This can be done by calling 0800 663 772 or emailing with ‘manual payment’ in the subject line.

The Ministry is working with banks to ensure customers who contact the Ministry before Midday tomorrow will be paid tomorrow.

Ministry Group Manager Rebecca Elvy says the first pay after school resumes for the year includes a significant number of staff returning to payrolls or starting a job at a new school.

“While this is always a challenging time, we are expecting more issues this year because of the new Novopay system.

“We’ve been working hard with Talent2 to address problems schools have alerted us to with this payroll, but that won’t have picked up every issue.

“We know that the recent months have been frustrating and difficult for school payroll administrators and school staff, and I want to thank them for their perseverance as we work through these issues.”


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