Education Policy | Post Primary | Preschool | Primary | Tertiary | Search

 


Visiting academic to give lecture on the IT service desk

Visiting academic to give public lecture on importance of the IT service desk

April 30, 2014

A visiting American academic to the University of Canterbury will give a public lecture next month to help organisations perfect their IT service desk for the public good.

University of Dallas Associate Professor Sue Conger will summarise key issues relating to the modern service desk. She is carrying out related research while at the University of Canterbury.

A service desk provides support for computer use in organisations often including services relating to provisioning of computers for new employees, remedying outages, providing access to data and answering questions on computer use.

Professor Conger says service desks are critical within organisations and also for companies with their user communities. Though they attempt to anticipate everything that might go wrong, technology never cooperates as we might like.

"Service representatives can field as many as 100 plus calls in a day that never touch the same subject. Thus, they need to be jacks-of-all-trades as well as courteous and pleasant.

"Service Desks are always under pressure to perform better, faster, cheaper, more. As a result, there is significant research attention paid to how to improve service desk services."

Professor Conger's May 22 talk on the University of Canterbury campus focuses on service desk adjustments that can improve service desk functioning now and in the future.

"In terms of business, there are recommendations for what to do now, what to be on the lookout for and planning for in the next five years and what to look for in about 10 years’ time that apply to all companies."

Professor Conger will look at service quality in providing information and answers. She will also be a keynote speaker at the IT Service Management Forum’s annual conference in Wellington fromMay 5 - 7.

She is an Erskine visitor to the University of Canterbury’s Department of Accounting and Information Systems. The Erskine fellowship programme was established in 1963 following a generous bequest by distinguished former UC student John Erskine.

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Scoop Review Of Books: From Here And There

Being Chinese: A New Zealander’s Story
by Helene Wong.
This is the fascinating story of Helene Wong, born in 1949 in Taihape to Chinese parents: her mother, born soon after her parents migrated here, and her father, born in China but sent to relatives in Taihape at seven to get an education in English. More>>

Chiku: Hamilton Zoo's Baby Chimpanzee Named

Hamilton Zoo has named its three-month-old baby chimpanzee after a month-long public naming competition through the popular zoo’s website. The name chosen is Chiku, a Swahili name for girls meaning "talker" or "one who chatters". More>>

Game Over: Trans-Tasman Netball League To Discontinue

Netball Australia and Netball New Zealand have confirmed that the existing ANZ Championship format will discontinue after the current 2016 season, with both organisations to form national netball leagues in their respective countries. More>>

NZSO Review: Stephen Hough Is Perfection-Plus

He took risks, and leant into the music when required. But you also felt that every moment of his playing made sense in the wider picture of the piece. Playing alongside him, the NZSO were wonderful as ever, and their guest conductor, Gustavo Gimeno, coaxed from them a slightly darker, edgier sound than I’m used to hearing. More>>

ALSO:

Howard Davis Review: King Lear At Circa

In order to celebrate it's 40th birthday, it is perhaps fitting that Circa Theatre should pick a production of 'King Lear,' since it's also somewhat fortuitously Shakespeare's 400th anniversary. If some of the more cerebral poetry is lost in Michael Hurst's streamlined, full throttle production, it's more than made up for by plenty of lascivious violence designed to entertain the groundlings. More>>

Scoop Review Of Books: Tauranga Books Festival

Escape to Tauranga for Queen’s Birthday weekend and an ideas and books-focused festival that includes performance, discussion, story-telling, workshops and an Italian-theme morning tea. More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Education
Search Scoop  
 
 
Powered by Vodafone
NZ independent news