News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search


Vehicle Claim Centre Heads South

Automobile Association
Press Release

Vehicle Claim Centre Heads South

The first specialist motor vehicle insurance claim service, providing free pick up of damaged cars and delivery of repaired cars, is proving so popular on the North Shore of Auckland that AA Insurance is planning to open more of the purpose built claim centres around the country.

The purpose built 'Vehicle Claim Centres' are a first in the insurance industry and Mr Chris Curtin, general manager, AA Insurance, said the 'one-stop-shop' approach for claims and repairs has been made possible at no extra cost due to advances in technology.

"At the customers option the damaged car is picked up by AA Insurance and taken to the Vehicle Claims Centre where digital images are made of the damage. The images are then sent electronically to AA-approved repair shops, which tender for the job. Once the job has been completed the vehicle is returned to the customer with an AA quality repair guarantee that is valid as long as the customer owns the car."

Chris Curtin said AA Insurance has had specially designed digital software developed which is accessible by the repair companies involved.

Chris Curtin said that traditionally insurance companies have been no more than bill-payers when it comes to motor vehicle claims, with the customer still left to do much of the running around.

"Our research is telling us that customers want the 'hassle factor' taken out of motor vehicle claims and our response has been to launch these purpose-built Vehicle Claim Centres. Everything is taken care of for the customer, including pick-up and delivery."

"In a straightforward claim, all we need from the customer is a phone call to lodge the claim and activate the service."

Chris Curtin said the next AA Insurance Vehicle Claim Centre would be opening this month.


© Scoop Media

Culture Headlines | Health Headlines | Education Headlines

Legendary Bassist David Friesen Plays Wellington’s Newest Jazz Venue

Friesen is touring New Zealand to promote his latest album Another Time, Another Place, recorded live at Auckland's Creative Jazz Club in 2015. More>>

Howard Davis Review: The Father - Descending Into The Depths of Dementia

Florian Zeller's dazzling drama The Father explores the effects of a deeply unsettling illness that affects 62,000 Kiwis, a number expected to grow to 102,000 by 2030. More>>

Howard Davis Review: Blade Runner Redivivus

When Ridley Scott's innovative, neo-noir, sci-fi flick Blade Runner was originally released in 1982, at a cost of over $45 million, it was a commercial bomb. More>>

14-21 October: New Zealand Improv Festival In Wellington

Imagined curses, Shibuya’s traffic, the apocalypse, and motherhood have little in common, but all these and more serve as inspiration for the eclectic improvised offerings coming to BATS Theatre this October for the annual New Zealand Improv Festival. More>>


Bird Of The Year Off To A Flying Start

The competition asks New Zealanders to vote for their favourite bird in the hopes of raising awareness of the threats they face. More>>

Scoop Review Of Books:
Jenny Abrahamson's John & Charles Enys: Castle Hill Runholders, 1864-1891

This volume will be of interest to a range of readers interested in the South Island high country, New Zealand’s natural environment, and the history of science. More>>