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Vehicle Claim Centre Heads South

Automobile Association
Press Release

Vehicle Claim Centre Heads South

The first specialist motor vehicle insurance claim service, providing free pick up of damaged cars and delivery of repaired cars, is proving so popular on the North Shore of Auckland that AA Insurance is planning to open more of the purpose built claim centres around the country.

The purpose built 'Vehicle Claim Centres' are a first in the insurance industry and Mr Chris Curtin, general manager, AA Insurance, said the 'one-stop-shop' approach for claims and repairs has been made possible at no extra cost due to advances in technology.

"At the customers option the damaged car is picked up by AA Insurance and taken to the Vehicle Claims Centre where digital images are made of the damage. The images are then sent electronically to AA-approved repair shops, which tender for the job. Once the job has been completed the vehicle is returned to the customer with an AA quality repair guarantee that is valid as long as the customer owns the car."

Chris Curtin said AA Insurance has had specially designed digital software developed which is accessible by the repair companies involved.

Chris Curtin said that traditionally insurance companies have been no more than bill-payers when it comes to motor vehicle claims, with the customer still left to do much of the running around.

"Our research is telling us that customers want the 'hassle factor' taken out of motor vehicle claims and our response has been to launch these purpose-built Vehicle Claim Centres. Everything is taken care of for the customer, including pick-up and delivery."

"In a straightforward claim, all we need from the customer is a phone call to lodge the claim and activate the service."

Chris Curtin said the next AA Insurance Vehicle Claim Centre would be opening this month.


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