News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 


Waikato people call Healthline


Date: 21 December, 2012

Waikato people call Healthline


More Waikato people are using the free telephone health advice service Healthline.

There were 8361 calls to Healthline from the Waikato region for the last quarter (July-Sept 2012). Many of those callers were able to then deal with the problem through a visit to their GP, an after-hours doctor, or managed their symptoms at home.

The number of callers is a 4.6 per cent increase for the same quarter last year.

Healthline – 0800 611 116 – is a free telephone health advice service available at any time of the day or night. Callers receive confidential health advice from registered nurses.

The nurses use a computer decision support system as they ask questions about what’s wrong. The system uses information about many different illnesses and their symptoms, and after working through the questions the nurse will be able to give the best advice.

Depending on the symptoms, callers may be encouraged to seek medical treatment or be given advice about how to manage a condition or minor injury at home. If the situation is serious enough, the nurse will call an ambulance.

Jane’s story

When Hamilton resident Jane (not her real name) developed a very sore throat one weekend she thought she might be able to stick it out until Monday when she could visit her GP in Hamilton. But the pain got worse and soon became unbearable.

“The pain was so strong I felt like I was choking. I couldn’t wait until Monday, so I called Healthline instead,” she says.

“Every resident in our retirement village has been given a magnet with the Healthline number to put on their fridge. I’d never called Healthline before, but thought I’d give it a try.”

The Healthline nurse listened as Jane described her sore throat and advised her to see an after-hours doctor that day.

“I didn’t know where to find an after-hours doctor, but the nurse was able to tell me where to go and gave me directions on how to get there. At the after-hours I was admitted to the Emergency Department of Waikato Hospital where they found a peritonsillar or ‘quincy abscess’ on my tonsils.”

Doctors were able to treat Jane’s abscess and prescribed follow-up treatment

“Being able to call Healthline is a great convenience because at the time it was a choice between calling them or an ambulance.

“It was hardly a medical emergency and I certainly didn’t want to waste anyone’s time by calling for an ambulance, so being able to talk to someone at Healthline and gain some confidence about what to do was wonderful.”

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 
Scoop Review Of Books: The Typewriter Factory

I finished reading Don’t Dream It’s Over not long after it came out last August. I even started writing a review, which took something of an ‘I’m sorry people, but it’s already over’ approach. I’ve been pretty negative about journalism as it’s practiced in the mainstream (or MSM, or corporate media or liberal media or whatever terminology you prefer) for quite some time (see for example Stop the Press), and I believe the current capitalist media model is destructive and can’t be reformed. More>>

Sheep Update: Solo World Shearing Record Broken In Southland

Southland shearer Leon Samuels today set a new World solo eight-hours strongwool ewe-shearing after a tally of 605 in a wool shed north of Gore. More>>

ALSO:

Howard Davis Review: Dick Frizzell At The Solander Gallery

One of the most influential and celebrated contemporary Pop artists working in New Zealand, Dick Frizzell is mostly known for his appropriation of kitsch Kiwiana icons, which he often incorporates into cartoon-like paintings and lithographs. Not content with adhering to one particular style, he likes to adopt consciously unfashionable styles of painting, in a manner reminiscent of Roy Lichtenstein. More>>

Old Music: Pop Icon Adam Ant Announces NZ Tour

Following his recent sold out North American and UK tours, Adam Ant is celebrating the 35th anniversary of the release of his landmark KINGS OF THE WILD FRONTIER album with a newly-remastered reissue (Sony Legacy) and Australasian tour. More>>

Scoop Review Of Books:
Looking Back

Writing a memoir that appeals to a broad readership is a difficult undertaking. As an experienced communicator, Lloyd Geering keeps the reader’s interest alive through ten chapters (or portholes) giving views of different aspects of his life in 20th-century New Zealand. More>>

Scoop Review Of Books: Purple (and Violet) Prose

This is the second recent conjoint publication by Reeve and Stapp; all to do with esoteric, arcane and obscure vocabulary – sesquipedalian, anyone – and so much more besides. Before I write further, I must stress that the book is an equal partnership between words and images and that one cannot thrive without the other. More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Health
Search Scoop  
 
 
Powered by Vodafone
NZ independent news