News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search


Waikato people call Healthline

Date: 21 December, 2012

Waikato people call Healthline

More Waikato people are using the free telephone health advice service Healthline.

There were 8361 calls to Healthline from the Waikato region for the last quarter (July-Sept 2012). Many of those callers were able to then deal with the problem through a visit to their GP, an after-hours doctor, or managed their symptoms at home.

The number of callers is a 4.6 per cent increase for the same quarter last year.

Healthline – 0800 611 116 – is a free telephone health advice service available at any time of the day or night. Callers receive confidential health advice from registered nurses.

The nurses use a computer decision support system as they ask questions about what’s wrong. The system uses information about many different illnesses and their symptoms, and after working through the questions the nurse will be able to give the best advice.

Depending on the symptoms, callers may be encouraged to seek medical treatment or be given advice about how to manage a condition or minor injury at home. If the situation is serious enough, the nurse will call an ambulance.

Jane’s story

When Hamilton resident Jane (not her real name) developed a very sore throat one weekend she thought she might be able to stick it out until Monday when she could visit her GP in Hamilton. But the pain got worse and soon became unbearable.

“The pain was so strong I felt like I was choking. I couldn’t wait until Monday, so I called Healthline instead,” she says.

“Every resident in our retirement village has been given a magnet with the Healthline number to put on their fridge. I’d never called Healthline before, but thought I’d give it a try.”

The Healthline nurse listened as Jane described her sore throat and advised her to see an after-hours doctor that day.

“I didn’t know where to find an after-hours doctor, but the nurse was able to tell me where to go and gave me directions on how to get there. At the after-hours I was admitted to the Emergency Department of Waikato Hospital where they found a peritonsillar or ‘quincy abscess’ on my tonsils.”

Doctors were able to treat Jane’s abscess and prescribed follow-up treatment

“Being able to call Healthline is a great convenience because at the time it was a choice between calling them or an ambulance.

“It was hardly a medical emergency and I certainly didn’t want to waste anyone’s time by calling for an ambulance, so being able to talk to someone at Healthline and gain some confidence about what to do was wonderful.”


© Scoop Media

Culture Headlines | Health Headlines | Education Headlines


Scoop Review Of Books: Before The Quakes

Remembering Christchurch: Voices from decades past: The Christchurch I lived in for my first 23 years was where four-year-olds walked alone to kindergarten, crossing roads empty of all but a couple of cars per hour. My primary school, Ilam, was newly built on a grassy paddock surrounded by rural land... More>>

6-11 October: New Zealand Improvisation Festival Hits Wellington

Wellingtonians will have a wide selection of improv to feast on with a jam packed programme containing 22 shows, three companies from Australia, two companies from Auckland, one from Nelson, one from Christchurch and seven from Wellington. More>>


Bird Of The Year: New Zealanders Asked To Vote For Their Favourite Native Bird

Te Radar, David Farrier, Heather du-Plessis Allan and Duncan Garner are just some of the New Zealanders championing their favourite native bird in Forest & Bird’s annual Bird of the Year competition, which kicks off today.. More>>


Werewolf Film: It Follows - Panic In Detroit

Philip Matthews: When you heard last month that Wes Craven had died and you wanted to pay homage, you could have sat down with any one of five of his films that helped reinvent American horror at least three times over three decades... Or you could just have watched one of the greatest recent horror films that would probably not exist without Craven. More>>


Werewolf Music: Searching For The White Wail - On Art Pepper, etc

If the word ‘hipster’ means anything – which it arguably doesn’t – it seems to be more of an impulse than a condition. One always headed for the margins, and away from the white-bred, white-bread mainstream... More>>


Scoop Review Of Books: Leonardo da Vinci - The Graphic Work

The breadth of da Vinci’s work is incredible: from animals to weaponry, architecture to fabric, maps to botany. The works have been divided into themes such as Proportion Drawings, Anatomical Drawings and Drawings of Maps and Plans. Each section begins with a short essay. More>>

Scoop Review Of Books: James Hector: Explorer, Scientist, Leader

Publication of this comprehensive 274-page account of the life and work of James Hector by the Geoscience Society of New Zealand marks the 150th anniversary of James Hector’s appointment as New Zealand’s first government scientist. More>>

Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news