News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 


Waikato people call Healthline


Date: 21 December, 2012

Waikato people call Healthline


More Waikato people are using the free telephone health advice service Healthline.

There were 8361 calls to Healthline from the Waikato region for the last quarter (July-Sept 2012). Many of those callers were able to then deal with the problem through a visit to their GP, an after-hours doctor, or managed their symptoms at home.

The number of callers is a 4.6 per cent increase for the same quarter last year.

Healthline – 0800 611 116 – is a free telephone health advice service available at any time of the day or night. Callers receive confidential health advice from registered nurses.

The nurses use a computer decision support system as they ask questions about what’s wrong. The system uses information about many different illnesses and their symptoms, and after working through the questions the nurse will be able to give the best advice.

Depending on the symptoms, callers may be encouraged to seek medical treatment or be given advice about how to manage a condition or minor injury at home. If the situation is serious enough, the nurse will call an ambulance.

Jane’s story

When Hamilton resident Jane (not her real name) developed a very sore throat one weekend she thought she might be able to stick it out until Monday when she could visit her GP in Hamilton. But the pain got worse and soon became unbearable.

“The pain was so strong I felt like I was choking. I couldn’t wait until Monday, so I called Healthline instead,” she says.

“Every resident in our retirement village has been given a magnet with the Healthline number to put on their fridge. I’d never called Healthline before, but thought I’d give it a try.”

The Healthline nurse listened as Jane described her sore throat and advised her to see an after-hours doctor that day.

“I didn’t know where to find an after-hours doctor, but the nurse was able to tell me where to go and gave me directions on how to get there. At the after-hours I was admitted to the Emergency Department of Waikato Hospital where they found a peritonsillar or ‘quincy abscess’ on my tonsils.”

Doctors were able to treat Jane’s abscess and prescribed follow-up treatment

“Being able to call Healthline is a great convenience because at the time it was a choice between calling them or an ambulance.

“It was hardly a medical emergency and I certainly didn’t want to waste anyone’s time by calling for an ambulance, so being able to talk to someone at Healthline and gain some confidence about what to do was wonderful.”

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Eddie Izzard: UK Comedy Legend Returns

Hailed as one of the foremost stand up comedians of his generation. Star of stage and screen. Tireless supporter of charity. Runner. Political campaigner. Fashion Icon... February 2015, Eddie Izzard will bring his massive FORCE MAJEURE world tour to New Zealand with tickets going on sale at 10am on Tuesday 28th October. More>>

Festival Starts 28 Oct: Improv Fest Makes Up New Show

For any other festival, finding out less than two weeks from showtime that half the cast of a programmed show can’t make it to New Zealand would be a nightmare. Instead, the New Zealand Improv Festival Director Jennifer O’Sullivan saw an opportunity ... More>>

NZ Music Awards Finalists: Lorde, Sol3 Mio Top 2014 Tuis Charge

Lorde has taken the music world by storm during the past year and she co-leads the 2014 Tui charge with five finalist spots. Joining her is newcomer family opera trio, Sol3 Mio. They are followed closely by Ladi6 and David Dallas, both up for four awards each. More>>

From 'Luther' Creator: Major New Zealand Crime Series For BBC

Libertine Pictures and writer Neil Cross have teamed up with leading international TV producer Carnival Films to develop a major new crime series set in Rotorua. Libertine will develop the contemporary drama series with Carnival, producer of internationally-acclaimed British period drama Downton Abbey, for the BBC. More>>

ALSO:

Family Statement: Death Of Ewen Gilmour

“Ewen was a much loved and cherished member of our family, he was a larger than life character and by his very nature was kind, generous and always giving of his time to those who asked for his help." More>>

ALSO:

Auckland: St. Jerome's Laneway Festival - Line-Up Announced

Traversing seven cities and three countries, the festival has well and truly settled into its home in each state. From the grassy knolls and towering silos at home in Auckland, to the sparkling backdrop of the Maribyrnong... More>>

Scoop Review Of Books: No Longer An Island

Simon Nathan reviews 'Zealandia: Our Continent Revealed': The idea that New Zealand is part of a large submerged continent is not new... There was renewed interest in the extent of offshore New Zealand from the 1970s onwards with the start of offshore drilling for oil and gas, and this was given impetus by a UN agreement which allowed countries to claim an Extended Continental Shelf (ECS). More>>

Art: Simon Denny Recreates Kim Dotcom’s Personal Effects

Who owns what? How has the internet changed our relation to the world? These are two of the many questions Simon Denny raises in the latest exhibition at the Adam Art Gallery, opening on Saturday 4 October. More>>

ALSO:

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Health
Search Scoop  
 
 
Powered by Vodafone
NZ independent news