News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 


Five ways to deal with difficult customers around Christmas

Difficult customers add to end of year stress

Five simple ways to let go of end of year pressure and enjoy the holidays

Wellington, 20 December 2012 - Exhausted Christmas shoppers and end of year revellers put extra stress on retail and hospitality workers. The high toll on their health and well being can be off-set by a few simple holiday tips.

Communications specialist, John Faisandier, recommends five key tips for anyone experiencing stress at the beginning of the holidays.

1. Relax your body
Breathing deeply and consciously, let go of negative feelings and breathe in goodness and health. Neuroscience research has shown that deep breathing revitalises the brain.

2. Focus your thoughts on the positive things that have happened
Recall the positive things that happened throughout the year. Savour the feelings that go with those events. This will inspire and motivate you for the coming year. Let the unpleasant experiences fade into the back ground as you focus on the good.

3. Get with people who make you feel good.
Being with positive people is a powerful way to become positive yourself. If those around you are not very positive, look for the good in them and tell them what it is. The more you affirm the positive in others the more they will live up to the labels you give them.

4. Be kind and compassionate to everyone
If people are negative towards you they may be feeling hurt from past experiences, even as far back as early childhood. Show empathy by acknowledging their feelings. Affirm them for who they are, even if you don’t agree with their ideas.

5. Give your body a chance to recover.
Walk, exercise with friends, play games, laugh and eat and drink enough to get pleasure from the nourishment and the company.

Enjoy the positive feelings this generates and you will have new energy to take back to work with you.

Special bonus tip from kindergarten wall poster:
Be nice and share your toys

John Faisandier, trainer and author. For the past 14 years has been training people to deal with emotions in the workplace much of which comes from difficult customers and annoying colleagues. His initial work as a Catholic priest and then as a psychodramatist working with drug and alcohol rehabilitation has given him unique insights into emotions and how they can help and hinder effective communications and healthy living. His book “Thriving Under Fire: Turn difficult customers into business success” is published by Steele Roberts Publishers, Wellington. Information on the TUF award winning training programme TUF: Thriving Under Fire can be found at www.tuf.co.nz

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Cricket: Dramatic Win Puts Black Caps In Finals

In Parliament: When Parliament resumed at 2pm the House passed a motion on a voice vote admiring the performance of the New Zealand cricket team in last night’s World Cup semi-final and wishing them well for the final on the weekend. More>>

ALSO:

Moon Shot/Kills Switch: The X Factor Judges Removed

MediaWorks has today decided that Natalia Kills and Willie Moon are no longer suitable to judge The X Factor and have removed them from the show. MediaWorks CEO, Mark Weldon, said that last night on The X Factor both Kills and Moon made comments that were completely unacceptable. More>>

ALSO:

Tessa Nichol: Up Up & Away In The Wairarapa

It’s an overcast morning in the Wairarapa but the mood on the ground in Carterton’s Carrington Park is anything but grey. More than 20 hot air balloons are getting ready to take off into the cloudy sky to mark the start of this year’s Wairarapa Balloon Festival. More>>

Golden Shears: Scotsman Wins Golden Shears Open Final

A Scottish shearer who settled in New Zealand to farm in Taranaki has become the first shearer from overseas to win the Golden Shears Open Shearing Championship. More>>

ALSO:

Shipped On A Bottle: Young Change-Makers Take To The Sea On Plastic Bottle Kayaks

With the aim of harnessing innovative design to construct kayaks solely from recycled materials, the “waste positive” project Plastic Bottle Kayak brings adventure into Kiwi classrooms. The call is out now for classrooms to send in messages and artwork to be inserted into the bottles. More>>

TV3 Video: Auckland Arts Festival Kicks Off

The Auckland Arts Festival kicks off March 4, with artists from New Zealand and all over the world on show. More>>

ALSO:

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Health
Search Scoop  
 
 
Powered by Vodafone
NZ independent news