News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 


Five ways to deal with difficult customers around Christmas

Difficult customers add to end of year stress

Five simple ways to let go of end of year pressure and enjoy the holidays

Wellington, 20 December 2012 - Exhausted Christmas shoppers and end of year revellers put extra stress on retail and hospitality workers. The high toll on their health and well being can be off-set by a few simple holiday tips.

Communications specialist, John Faisandier, recommends five key tips for anyone experiencing stress at the beginning of the holidays.

1. Relax your body
Breathing deeply and consciously, let go of negative feelings and breathe in goodness and health. Neuroscience research has shown that deep breathing revitalises the brain.

2. Focus your thoughts on the positive things that have happened
Recall the positive things that happened throughout the year. Savour the feelings that go with those events. This will inspire and motivate you for the coming year. Let the unpleasant experiences fade into the back ground as you focus on the good.

3. Get with people who make you feel good.
Being with positive people is a powerful way to become positive yourself. If those around you are not very positive, look for the good in them and tell them what it is. The more you affirm the positive in others the more they will live up to the labels you give them.

4. Be kind and compassionate to everyone
If people are negative towards you they may be feeling hurt from past experiences, even as far back as early childhood. Show empathy by acknowledging their feelings. Affirm them for who they are, even if you don’t agree with their ideas.

5. Give your body a chance to recover.
Walk, exercise with friends, play games, laugh and eat and drink enough to get pleasure from the nourishment and the company.

Enjoy the positive feelings this generates and you will have new energy to take back to work with you.

Special bonus tip from kindergarten wall poster:
Be nice and share your toys

John Faisandier, trainer and author. For the past 14 years has been training people to deal with emotions in the workplace much of which comes from difficult customers and annoying colleagues. His initial work as a Catholic priest and then as a psychodramatist working with drug and alcohol rehabilitation has given him unique insights into emotions and how they can help and hinder effective communications and healthy living. His book “Thriving Under Fire: Turn difficult customers into business success” is published by Steele Roberts Publishers, Wellington. Information on the TUF award winning training programme TUF: Thriving Under Fire can be found at www.tuf.co.nz

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 
Sheep: Shearing Record Smashed In Hawke’s Bay

Three shearers gathered from around New Zealand have smashed a World record by 264 sheep despite the heat, the pumiced sheep of inland Hawke’s Bay and a year’s wool weighing an average of over 3.5kg a sheep. More>>

ALSO:

Carrie Fisher: Hollywood In-Breeding & The Velocity Of Being - Binoy Kampmark

There was always going to be a good deal of thick drama around Carrie Fisher, by her own confession, a product of Hollywood in-breeding. Her parents, Debbie Reynolds and the crooner Eddie Fisher, provided ample material for the gossip columns in a marriage breakup after Eddie sped away with Elizabeth Taylor. More>>

  • Image: Tracey Nearmy / EPA
  • Gordon Campbell: On The Best Albums Of 2016

    OK, I’m not even going to try and rationalise this surrender to a ‘best of’ listicle. Still…maybe there is an argument for making some semblance of narrative order out of a year that brought us Trump, Brexit and the deaths of Prince, David Bowie, Leonard Cohen and Alan Vega, who I missed just as much as the Big Three. So without further ado….oh, but first a word from the sponsor More>>

    Emojis: World’s First Māori Emoji App Launched

    It’s here - the world’s first Māori emoji app Emotiki has landed just in time for summer roadtrips and santa stockings, with 200 Māori and Kiwi cultural icons for people to share their kiwiana moments with each other and the world. More>>

    ALSO:

    Howard Davis: Album Of The Year - Van Morrison's 'Keep Me Singing'

    2016 was a grand year for Van The Man - The Belfast Cowboy turned 71, received a knighthood, and reissued an expanded set of soul-fired live recordings from 1973 ('It's Too Late to Stop Now'). In the game for 53 years now, Morrison's albums consistently open new windows into the heart and soul of one of the most enigmatic figures in modern music. More>>

    Review: The NZSO Performs Handel's Messiah

    Max Rashbrooke: Saturday night's performance took the piece back to something like the way it would have originally been performed when premiered in 1742, with an orchestra of 20-30 players and only a few more singers. More>>

    Culture: Rare Hundertwasser Conservation Posters Found After 40 Years

    When Jan and Arnold Heine put a roll of conservation posters into storage in 1974 they had no idea that 42 years later they would be collectors items. More>>

    Get More From Scoop

     
     

    LATEST HEADLINES

     
     
     
     
    Health
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news