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Employee Resilience Has Significant Impact On Organisations

Employee Resilience Has a Significant Impact On Organisations

December 3, 2013

Employee resilience has a significant impact on organisational engagement, high performance and well-being, a University of Canterbury research study has found.

Dr Joana Kuntz, Dr Katharina Näswall and Dr Sanna Malinen have formed the Employee Resilience Research Group at UC to collaborate with New Zealand-based organisations to assess how employees handle challenges in the workplace and look at their general levels of wellbeing.

They presented results from their research, conducted with several large organisations, at the New Zealand Industrial and Organisational Psychology conference in Auckland yesterday.

Their work on employee resilience in the post-earthquake recovery environment was presented at last month’s Researching the Health Implications of Seismic Events Symposium and also at the New Zealand Psychological Society Annual Conference in Auckland.

``We use our research and information to encourage organisations to facilitate the development of employee resilience and guide the process of increasing their performance through initiatives that enhance employee resilience,’’ Dr Kuntz says.

``We view employee resilience as a capability that can be facilitated and supported by the organisation. Rather than a quality people are born with, it should be viewed as the ability to make optimal use of workplace resources, foster positive relationships, learn from mistakes, and thrive in changing or challenging work circumstances.

``Our data suggests that organisations play a critical role in developing employee resilience. Given the appropriate resources and support, employees are more likely to maintain high performance levels and experience wellbeing even under conditions of work overload, job insecurity and other stressors, including major disasters.

``Our findings so far indicate that organisations are better able to adapt to and even thrive in adverse conditions to the extent that they ensure that their employees have clear goals and understand their contributions to the organisation.

``They can be encouraged to learn from mistakes and provide innovation, show concern for employee wellbeing and create a physical work environment and culture that fosters networking and knowledge sharing. The results suggest that employee resilience has a significant impact on key organisational outcomes, namely engagement, high performance and wellbeing.’’

left to right: Dr Sanna Malinen, Dr Joana Kuntz, Dr Katharina Näswall


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