News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search


Arthritis NZ agrees with ACC complaints recommendations

Media Release

13 August

Arthritis New Zealand agrees with Auditor General’s recommendations on ACC complaints process

Arthritis New Zealand welcomes the report from the Auditor General regarding the ACC complaints process. “We receive a number of enquiries from people who find ACC processes and procedures difficult to understand and navigate.” says Sandra Kirby Chief Executive of Arthritis New Zealand.

Arthritis New Zealand has found a lack of strong client advocacy services available for ACC clients. “Linkage Trust is available to assist clients but their service is not widely promoted. We would concur with the Auditor General’s report – in our experience ACC staff are not aware of their services.”

Arthritis New Zealand advocates the creation of a service similar to the Health and Disability Advocacy Service- an independent body that is widely promoted and well known by providers.

“We have also said that the ACC Code of Claimants Rights appears to lack real teeth.” Arthritis New Zealand is advocating that Code needs to be appreciably strengthened in its application and promotion. Most people who contact us are unaware that such a code exists.

Arthritis New Zealand sees the need for independent oversight of ACC by a body such as the Health and Disability Commission of the Ombudsman’s Office for all aspects of client service provided by ACC. This is one of a number of Arthritis New Zealand recommendations.



© Scoop Media

Culture Headlines | Health Headlines | Education Headlines


Scoop Review Of Books: Worldly And Unworldly

"Being Magdalene" by Fleur Beale The situations shown in this youth novel are shocking, scary, and very moving as we experience Magdalene’s struggle to be a perfect girl as defined by the cruel and unreasonable leader of “The Children of the Faith”, as she moves reluctantly into young womanhood. More>>

Whistle Stop: Netball NZ To Implement New INF Rules

Netball New Zealand (NNZ) will implement the new Official Rules of Netball, as set down by the International Netball Federation (INF), from January 1, 2016. Key changes include the elimination of whistle following a goal, amendments to injury time and changes to setting a penalty. More>>


Scoop Review Of Books: Waiata Aroha

Vaughan Rapatahana on Chappy by Patricia Grace: With this eminently readable novel Patricia Grace returns to the full-length fiction stage after a hiatus of ten years. More>>

'Ithaca' At Q Theatre: Introducing NZ's World Class Cirque Troupe

NZ’s very own cirque troupe is set to become a household name with the premier of its adaptation of Homer’s Odyssey having secured a key season in Auckland. More>>

Music Awards: The Tuis Are Broody This Year

Topping off a sensationally eventful year both at home and internationally, Nelson born brother-sister duo Broods has taken home four Tuis from this year’s 50th annual Vodafone New Zealand Music Awards. More>>


Sport: Richie McCaw Retires From Rugby

Richie McCaw has today confirmed he is hanging up his boots and retiring from professional rugby. The 34-year-old All Blacks captain and most capped All Black of all time has drawn the curtain on his stunning international career which started in Dublin 14 years ago, almost to the day, and ended in London last month when he hoisted the Webb Ellis Cup aloft for the second time. More>>


John McBeth: On Jonah Lomu

For many New Zealanders, the enormity of Jonah Lomu's reputation will have come as a surprise... His deeds were watched and enthused over by movie stars and musicians, politicians and superstars from other codes. He reached into the lives and homes of millions and mixed with famous people most New Zealanders would only have read about. More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news