News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 


Arthritis NZ agrees with ACC complaints recommendations

Media Release

13 August

Arthritis New Zealand agrees with Auditor General’s recommendations on ACC complaints process

Arthritis New Zealand welcomes the report from the Auditor General regarding the ACC complaints process. “We receive a number of enquiries from people who find ACC processes and procedures difficult to understand and navigate.” says Sandra Kirby Chief Executive of Arthritis New Zealand.

Arthritis New Zealand has found a lack of strong client advocacy services available for ACC clients. “Linkage Trust is available to assist clients but their service is not widely promoted. We would concur with the Auditor General’s report – in our experience ACC staff are not aware of their services.”

Arthritis New Zealand advocates the creation of a service similar to the Health and Disability Advocacy Service- an independent body that is widely promoted and well known by providers.

“We have also said that the ACC Code of Claimants Rights appears to lack real teeth.” Arthritis New Zealand is advocating that Code needs to be appreciably strengthened in its application and promotion. Most people who contact us are unaware that such a code exists.

Arthritis New Zealand sees the need for independent oversight of ACC by a body such as the Health and Disability Commission of the Ombudsman’s Office for all aspects of client service provided by ACC. This is one of a number of Arthritis New Zealand recommendations.

.

ENDS


© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Album Review And Rap Beefs: Tame Impala, Currents.

Tame Impala’s new album Currents has one of the hallmarks of an enduring album. At first listen it seems like good, if somewhat ordinary, pop but as you go back more and more layers unravel revealing deeply rich, expertly crafted songs. More>>

Flagging Enthusiasm: Gareth Morgan Announces Winner Of $20k Flag Competition

The winner of the Morgan Foundation’s $20,000 flag competition is “Wā kāinga / Home”, designed by Auckland based Studio Alexander. Economist and philanthropist Gareth Morgan set up the competition because he had strong views on what the flag should represent but he couldn’t draw one himself. More>>

ALSO:

Books: The Lawson Quins Tell Their Incredible Story

They could have been any family of six children – except that five of them were born at once. It will come as a shock to many older New Zealanders to realise that Saturday July 25 is the Lawson quintuplets’ 50th birthday. More>>

Scoop Review Of Books: Wartime Women

Coinciding as it does with the movie Imitation Game which focusses on Alan Turing breaking the Enigma code in Hut 6 at Bletchley Park (“BP”), this book is likely to attract a wide readership. It deserves to do so, as it illustrates that BP was very much more than Turing and his colleagues. More>>

Maori Language Commission: Te Wiki O Te Reo Māori 2015

The theme for Māori Language Week 27 July – 2 August 2015 is ‘Whāngaihia te Reo ki ngā Mātua’ ‘Nurture the language in parents’. It aims to encourage and support every day Māori language use for parents and caregivers with children” says Acting Chief Executive Tuehu Harris.. More>>

ALSO:

Live Music: Earl Sweatshirt Plays To Sold Out Bodega

The hyped sell-out crowd had already packed themselves as close as they could get to the stage before Earl came on. The smell of weed, sweat and beer filled Bodega – more debauched sauna than bar by this point. When he arrived on stage the screaming ... More>>

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Health
Search Scoop  
 
 
Powered by Vodafone
NZ independent news