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ChCh Library Customers Give Thumbs Up To Quality

Central Library Customers Give Thumbs Up To Quality Of Service

A recent survey of 1036 Central Library customers shows that the library is doing a great job serving its customers, according to Cathy Thompson, Central Library Manager. However, there are some areas where customers would like to see improvements and that is helpful for the Library. "The survey has been extremely useful for showing us what we are doing really well and identifying some aspects we can improve on", says Cathy Thompson. " the services we provide belong to the residents of Christchurch, so we wanted them to have their say about how well we are serving them".

The survey showed that customers are very satisfied with:

most of our collections
the helpfulness and knowledge of our staff
our weekday hours
the technology we provide.

The areas where customers want to see improvements include:

having the library open longer hours on Saturday and Sunday
better signage
the layout of the library
making the Online Public Access Catalogue (OPAC) easier to use
unrestricted internet access

-2- Background

The survey was carried out as part of a project to review the Central Library building 18 months after a refurbishment was completed in October 1997. "We are evaluating what is working well and what is not working so well for our customers with the new layout", says Ms Thomson. "The project will result in recommendations about the Central Library to further improve service to our customers", said Ms Thompson. "We are delighted with people's willingness to have their say about the Central Library and thank them for their help.

Prize draw

Customers completing the Central Library survey were invited to go into a prize draw for a trip for two on the Tranz Alpine Express. The lucky winner is Kerry Hazelwood.

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