News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 


FEC recommendations: improvements under way

FEC recommendations: improvements already under way, says Commissioner

Inland Revenue says it has already begun work in line with the recommendations of the Finance and Expenditure Committee inquiry to improve the tax system further.

The committee’s final report from its six-month investigation into the department’s powers and operations was released today.

“The inquiry came during the biggest tax reforms since the introduction of PAYE,” said Inland Revenue Commissioner Graham Holland today.

“We are removing the need for more than one million taxpayers to file IR5s, and simplifying tax laws for salary and wage earners. Earlier this year we implemented a modern world-class telephone call centre, using free 0800 numbers.

“Big improvements have also been made in child support and student loan performance, and general output performance last year was the best ever for the department.

“In the last few months we have also begun making improvements to respond to issues raised in the inquiry.

“These include investigating ways of preserving counter services where offices are being closed and greatly increasing the number of outlets where payments can be made; reviewing our complaints management procedures; improving the quality of information in letters we send to taxpayers; improving our debt collection process with a national training programme; and reviewing our audit strategy.

“Of the committee’s 30 or so recommendations, roughly half involve policy changes. Some of the balance relate to actions already taken by the department or initiatives which are now under way.

“The remaining recommendations relate to new initiatives. We will consider these very carefully to see how they can contribute to improving the department’s services further.

“Last year Inland Revenue dealt with 8.1 million tax returns and 3.5 million telephone calls. While no-one will ever enjoy paying tax, the vast majority of those contacts were satisfactory to us and to the customer.

“I believe that Inland Revenue staff continue to do an excellent job. However, as I acknowledged on the first day of the inquiry, mistakes are sometimes made. That is unacceptable, and we need to learn from it. Given the sheer number of customer contacts we have, even a small error can have quite significant consequences.

“Staff and management have worked together well to achieve continuous improvements, and will continue to do so with the benefit of this report. It is therefore disappointing to see that the committee quotes from the only submission which refers to a culture of “punishment and fear” in the department. This submission was made by the PSA during a difficult round of industrial negotiations, and is rejected.”

ENDS

© Scoop Media

 
 
 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Electronica: Restoring The World’s First Recorded Computer Music

University of Canterbury Distinguished Professor Jack Copeland and UC alumni and composer Jason Long have restored the earliest known recording of computer-generated music, created more than 65 years ago using programming techniques devised by Alan Turing. More>>

ALSO:

Scoop Review Of Books: Almost Getting Away With Murder

The Black Widow by Lee-Anne Cartier: Lee-Anne Cartier is the sister of the Christchurch man found to have been murdered by his wife, Helen Milner, after an initial assumption by police that his death, in 2009, was suicide. More>>

Howard Davis: Triple Echo - The Malevich/Reinhardt/Hotere Nexus

Howard Davis: The current juxtaposition of works by Ralph Hotere and Ad Reinhardt at Te Papa perfectly exemplifies Jean Michel Massing's preoccupation with the transmigration of imagery in a remarkable triple echo effect... More>>

Scoop Review Of Books: Nō Tāu Manawa

Vaughan Rapatahana responds to Fale Aitu | Spirit House by Tusiata Avi: "fa’afetai Tusiata, fa’afetai, / you’ve swerved & served us a masterclass corpus / through graft / of tears & fears..." More>>

9 Golds - 21 Medals: NZ Team Celebrates As Rio 2016 Paralympic Games Close

The entire New Zealand Paralympic Team, led by kiwi sprinter and double gold medallist Liam Malone as flag bearer, are on the bus to the Maracanã Stadium in Rio de Janeiro for the Closing Ceremony of the Rio 2016 Paralympic Games. There, they will celebrate the fantastic successes of the past 10 days. More>>

ALSO:

New Zealand Improv Festival: The Festival Of Moments To Return To The Capital

The eighth incarnation of the New Zealand Improv Festival comes to BATS Theatre this 4-8 October , with a stellar line-up of spontaneous theatre and instant comedy performed and directed by top improvisors from around New Zealand and the world. More>>

ALSO:

Get More From Scoop

 
 

LATEST HEADLINES

 
 
 
 
Health
Search Scoop  
 
 
Powered by Vodafone
NZ independent news