Top Scoops

Book Reviews | Gordon Campbell | Scoop News | Wellington Scoop | Community Scoop | Search

 

Bank Stories (4): Where Customers Are Seldom Right

NOTE: The following is Scoop's fourth bank story. Julie has earned herself a double pass to The Bank movie, coming to a cinema near you soon. See... Scoop Interactive: Do You Hate Banks? for info on how you too can bend an ear or two and score a double pass to The Bank Movie.

Where The Customer Is Seldom Right

Not too many years ago I trudged into the local BNZ laden down with coins which I had saved. Being a kindly type, and really feeling for the plight of workers, especially bank tellers who have the monotonous task of counting all those coins, I had bagged up said coins, to aid with the counting process.

But alas! I had in fact committed a Heinious crime against bank tellers everywhere; out of the approximately ten bags of change, one was mixed!!! These were the leftover bits and bobs from all denominations.

Obviously I deserved to be castigated for my thoughtlessness, but the response I received left me startled, and, I must admit, very upset.

I was told, in no uncertain terms, that my attempt at helpfulness was unappreciated and troublesome. I was informed that I had made the teller's job very difficult.

When I tried to take MY money back, saying that if it was too difficult I would take it elsewhere, I was told not to be "silly" and the money was taken off me and out of my reach. I was obviously quite wrong in thinking that said money was in fact mine.

I was further told off, as a peevish kindy teacher tells off an errant child, at which point I somewhat timidly ventured a statement about the customer being always right. I insisted on taking my money back and said that I would be taking my banking elsewhere if this was too difficult for the BNZ to cope with.

I left the bank and wrote a letter to the bank informing them of my experience. I received no reply, so several days later I wrote to the BNZ again requesting that my account be closed and the proceeds forwarded to me by cheque.

About three weeks later I received a BANK cheque, at a cost of $5 to me personally. I had not requested a bank cheque and now that I was no longer a customer no one was interested in talking to me.

For me this was the final straw - I had already received very rude treatment from the BNZ on a number of occassions since they had closed our local friendly branch. When I had tried to withdraw a paltry $2000 from my savings account I had to wait over half an hour while my identity was verified, despite being personally known to one of the tellers (relocated from aforementioned friendly branch) several counters along.

I may have never had a particularly large and impressive balance with the BNZ, but they have been somewhat foolish in scorning my business. As a student I was merely testing banks to see which would be worthy of my mortgage business later in life. Two things are certain:

1) no way in hell will I ever bank with the BNZ again

2) I will spread this story to as many people as possible in a semi-fulfilling attempt at revenge for my embarassment in facing a full dressing down in front of everyone in the branch, for merely bagging some change.

Julie Fairey


© Scoop Media

 
 
 
Top Scoops Headlines

 

Jan Rivers: The New Zealanders Involved In Brexit

There are a number who have strong connections to New Zealand making significant running on either side of the contested and divisive decision to leave the European Union. More>>

Rawiri Taonui: The Rise, Fall And Future Of The Independent Māori Parties

Earlier this month the Māori Party and Mana Movement reflected on the shock loss of their last parliamentary seat in this year’s election. It is timely to consider their future. More>>

Don Rennie: Is It Time To Take ACC Back To First Principles?

The word “investing” has played a major part in the operations of the ACC since 1998... More>>

Using Scoop Professionally? Introducing ScoopPro

ScoopPro is a new offering aimed at ensuring professional users get the most out of Scoop and support us to continue improving it so that Scoop continues to exist as a public service for all New Zealanders. More>>

ALSO: