Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

Power Companies named

Hon Phillida Bunkle
Minister of Consumer Affairs

Media release
29 March 2000
Power Companies named


The Minister of Consumer Affairs Hon Phillida Bunkle today named power companies Meridian, Contact, TransAlta and Genesis Power as recording the most complaints from consumers to the Ministry.

The Ministry of Consumer Affairs collected information, to help it prepare a submission to the Government's Electricity Inquiry. The Ministry received letters, faxes and calls to the Powerline free-phone service, with many consumers naming specific companies.

The majority of views expressed by consumers were negative with some 1830 individuals raising 3218 issues with the Ministry – only 38 of which were positive.

While information gathered is not based on a random statistical survey, it is indicative of many consumer views, Ms Bunkle said. "Among the worst performers, in the eyes of customers who contacted the Ministry, are power companies Meridian, Contact, TransAlta and Genesis Power," the Minister said.

Meridian recorded 720 complaints, with pricing, difficulties in switching retailers, and bills being the top three areas of complaint.

As an indication of how consumers feel they are being treated, Contact had 469 complaints, most of which were about service, but also about pricing and bills, the Minister said.

Consumers had 374 complaints about TransAlta's price, service and bills. Price was the main focus again of 300 complaints from Genesis Power consumers, but included a number about billing, switching retailers, service and methods of payment.

"I am sure that these companies do not enjoy having unhappy customers. I am happy to discuss consumer issues with members of the industry and have extended an invitation for them to do so," Ms Bunkle said.

Yesterday, the Minister said the electricity industry appeared incapable of guaranteeing consumer rights without government involvement.

"I also believe an Ombudsman, completely independent of the industry, is a vital part of protecting consumer rights," the Minister said.

ENDS


© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Human Right Commissions: Concern On Aged Care And Consent

A new report published by the Human Rights Commission raises concerns about the legal and human rights safeguards for an estimated 5000 elderly New Zealanders in secure dementia units and psychogeriatric facilities.

The publication, This Is Not My Home, considers the legal and ethical issues around residential care for older people when the care is provided without the person’s consent. More>>

 

Justice Reform: Andrew Little Interviewed By Corin Dann

“We’ve had thirty years of the auction of more penalties, more crime, more people in prison but it‘s not working, it’s not making us safe.” More>>

ALSO:

Greens AGM: Leadership Stands Firm On Waka Jumping Bill

The Green Party leadership have dug in their heels and will not be reversing any of the decisions they have made in government. Former MPs Jeanette Fitzsimons and Sue Bradford had hoped the caucus might be persuaded this weekend to pull its support from the waka jumping bill. More>>

ALSO:

TOP Still Going, Actually: New Leader For Opportunities Party

New leader Geoff Simmons' aim as the leader of TOP is to take the party into Parliament at the next election where it can advocate and implement progressive reform in areas including fair taxation, cannabis legalisation, affordable housing, and environmental protection. More>>

ALSO:

Gordon Campbell: On Another Reason To Loathe HR Departments (And On The Teachers Strike)

This morning’s news item about Police emergency call centre staff turning up for work while they’re sick – because they’re afraid their sick leave statistics will be used against them, and their jobs put in jeopardy – is not an isolated case... More>>

MPs' Computers To Be Searched: Inquiry Into Leak On Simon Bridges' Expenses

An inquiry has been launched to find out who leaked the National Party's expenses to the media... Parliament's speaker, Trevor Mallard, said a Queen's Counsel would lead the inquiry with the help of an employment lawyer and also someone with forensic IT skills. More>>

ALSO:

Teachers Strike: Nationwide Rallies And Marches

Teachers and principals voted for a full day strike to be held on 15 August to send a strong message to the Government that the current collective agreement offers from the Ministry of Education would not fix the crisis in teaching. More>>

ALSO:

Wellington.Scoop: City Council Ends Its Support For Jackson’s Movie Museum

The Wellington City Council and the Movie Museum Limited have today announced a mutually-agreed parting of the ways for a joint project between the Council’s Convention Centre and TMML’s Movie Museum... Both parties remain optimistic for the future of their respective projects. More>>

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages