Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Power Companies named

Hon Phillida Bunkle
Minister of Consumer Affairs

Media release
29 March 2000
Power Companies named


The Minister of Consumer Affairs Hon Phillida Bunkle today named power companies Meridian, Contact, TransAlta and Genesis Power as recording the most complaints from consumers to the Ministry.

The Ministry of Consumer Affairs collected information, to help it prepare a submission to the Government's Electricity Inquiry. The Ministry received letters, faxes and calls to the Powerline free-phone service, with many consumers naming specific companies.

The majority of views expressed by consumers were negative with some 1830 individuals raising 3218 issues with the Ministry – only 38 of which were positive.

While information gathered is not based on a random statistical survey, it is indicative of many consumer views, Ms Bunkle said. "Among the worst performers, in the eyes of customers who contacted the Ministry, are power companies Meridian, Contact, TransAlta and Genesis Power," the Minister said.

Meridian recorded 720 complaints, with pricing, difficulties in switching retailers, and bills being the top three areas of complaint.

As an indication of how consumers feel they are being treated, Contact had 469 complaints, most of which were about service, but also about pricing and bills, the Minister said.

Consumers had 374 complaints about TransAlta's price, service and bills. Price was the main focus again of 300 complaints from Genesis Power consumers, but included a number about billing, switching retailers, service and methods of payment.

"I am sure that these companies do not enjoy having unhappy customers. I am happy to discuss consumer issues with members of the industry and have extended an invitation for them to do so," Ms Bunkle said.

Yesterday, the Minister said the electricity industry appeared incapable of guaranteeing consumer rights without government involvement.

"I also believe an Ombudsman, completely independent of the industry, is a vital part of protecting consumer rights," the Minister said.

ENDS


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Sector Opposes Bill: Local Government Bill Timeframe Extended

The Minister of Local Government Peseta Sam Lotu-Iiga has asked the Select Committee to extend the report back date for the Local Government Act 2002 Amendment Bill (No 2). More>>

ALSO:

Breed Laws Don’t Work: Vets On New National Dog Control Plan

It is pleasing therefore to see Louise Upston Associate Minister for Local Government calling for a comprehensive solution... However, relying on breed specific laws to manage dog aggression will not work. More>>

ALSO:

Not Waiting On Select Committee: Green Party Releases Medically-Assisted Dying Policy

“Adults with a terminal illness should have the right to choose a medically assisted death,” Green Party health spokesperson Kevin Hague said. “The Green Party does not support extending assisted dying to people who aren't terminally ill because we can’t be confident that this won't further marginalise the lives of people with disabilities." More>>

ALSO:

General Election Review: Changes To Electoral Act Introduced

More effective systems in polling places and earlier counting of advanced votes are on their way through proposed changes to our electoral laws, Justice Minister Amy Adams says. More>>

Gordon Campbell: On Our Posturing At The UN

In New York, Key basically took an old May 2 Washington Post article written by Barack Obama, recycled it back to the Americans, and still scored headlines here at home… We’ve had a double serving of this kind of comfort food. More>>

ALSO:

Treaty Settlements: Bills Delayed As NZ First Pulls Support

Ngāruahine, Te Atiawa and Taranaki are reeling today as they learnt that the third and final readings of each Iwi’s Historical Treaty Settlement Bills scheduled for this Friday, have been put in jeopardy by the actions of NZ First. More>>

ALSO:

Gordon Campbell: On The Damage De-Regulation Is Doing To Fisheries And Education, Plus Kate Tempest

Our faith in the benign workings of the market – and of the light-handed regulation that goes with it – has had a body count. Back in 1992, the free market friendly Health Safety and Employment Act gutted the labour inspectorate and turned forestry, mining and other workplace sites into death traps, long before the Pike River disaster. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news