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TransAlta inhibiting competition

David Carter National Member of Parliament

22 October 2000

TransAlta inhibiting competition

TransAlta is stifling competition within the electricity market, Christchurch National MP David Carter said today.

"Constituents are contacting my office to complain that having decided to change to an alternative company, TransAlta is stalling the process by failing to change over their accounts.

"My own experience clearly demonstrates the situation.

"On 13 July 2000, following difficulty with TransAlta's phone staff, I contacted First Electric and requested they transfer my home electricity account to them.

"First Electric contacted TransAlta the next day to enact the change and TransAlta confirmed the request to First Electric 11 days later.

"Three months later I am still getting electricity accounts from TransAlta.

"I understand that I am one of about 20,000 customers to change from Transalta. Either this is a deliberate attempt by TransAlta to retain business or their systems are a chaotic mess."

"Either way, 3 months to make the change is unacceptable," David Carter said.


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