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Tui Ora accreditation ceremony - Turia Speech

7 March 2002 Hon Tariana Turia Speech Notes
10am Thursday, 7 March 2002

Tui Ora accreditation ceremony, New Plymouth


I am pleased to be here today, to participate in your accreditation ceremony for having attained Quality Health New Zealand accreditation for your health service.

I acknowledge the presence also of Barbara Donaldson, CEO of Quality Health New Zealand.

Tui Ora's choice was due to the robust processes and cultural standards that Quality Health New Zealand have developed. This was as a result of the desire, to make a commitment to quality, and to lead by example.

According to the Quality Health New Zealand website, services such as Tui Ora have 'met the highest standard for quality care available in New Zealand'.

The standards reached by Tui Ora in management practices, level of consultation with stakeholders and community, and transparent policy and procedures about resource allocation, identify this organisation, as being serious about a quality environment for whanau and for staff.

This is another milestone, a step forward as a fair, transparent and accountable operator.

To achieve this as a Maori Development Organisation (MDO) demonstrates their ability to lead the 21 providers under their umbrella forward. I believe they are also encouraging all of these providers to begin their own accreditation process by 2003. I wish providers well in this process.

The purpose of the MDO and in fact, any tangata whenua organisation, is to meet the needs of our whanau, who I believe, deserve the very best we can offer them. This process is therefore a process that I agree with, because it can only make achieving whanau ora more attainable.

Quality is also about the maintenance of tikanga in all our actions and in all that we do.

Tui Ora, I expect will have also supported this organisation to further develop their cultural competency standards during this process.

I have to say that we all, no matter who we are, have knowledge that we can share with one another, creating an environment where we are all, both the teacher, and the learner.

It is a simple concept, that unfortunately is too often forgotten in today's world of specialists and experts and consultants.

Tui Ora, there are many here today, who will hold you to your achievement. They will demand only the very best from you, because that is what they deserve, and as they will be of your whanau, your hapu and your iwi – they have every right to make such demands of you and your services.

I recognise that attaining three years accreditation is a significant milestone, not only for Taranaki, but also I believe, as the first Maori Development Organisation in New Zealand to achieve this.

I congratulate you, not only on your decision to seek a quality service, but your achievement of the level required to attain accreditation.

This is of course, to use a cliché, 'only the beginning', as I know you will be aware, it is always easier to climb to the top than to remain there overtime, as any leader will tell you. That is especially so in politics!

The next step in the process is, that as you work amongst your community, every aspect of your participation must meet that quality level and every interaction you have, must contribute to achieving the goal we all share, the goal of 'whanau ora'.

I therefore congratulate you on attaining accreditation. Which demonstrates your commitment as an organisation to 'enhance health and wellbeing… by actively promoting the principles of partnership, tikanga, quality and excellence'.

What is left is perhaps the most challenging aspect and as I am sure you will already know. The most rewarding task is to assist and support through every one of your interactions, as an organisation within the health sector and across the sectors, and as individual staff members of that organisation, working with your whanaunga, to achieve 'whanau ora' on their terms.

Just as the whakatauaki of your organisation states "tu kaha te whanau ora".

Na reira, tena koutou, tena koutou, tena koutou katoa.


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