Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Studylink Unveils New Look Services To Students

18 April 2002

Social Services and Employment Minister Steve Maharey and Ministry of Social Development StudyLink National Manager Lorraine Williams nailed up new ‘StudyLink’ signage up at the Palmerston North student services processing centre this morning as the service unveils a new look for the services it provides to over 140,000 students each year.

StudyLink, formerly known as Work and Income Student Services, is the nation-wide service responsible for providing financial support to tertiary and some secondary students. This year StudyLink received over 59,022 student allowance applications and 134,455 student loan applications. It’s 0800 889 900 contact centre received an average of 30,392 calls per week during its peak processing period (October to March) – and 61,378 calls during its busiest week in February.

Steve Maharey said the change reflects the decision to reorganise services under the Ministry of Social Development umbrella allowing StudyLink to become a distinct service of the Ministry offering a one-stop to student.

“StudyLink will now be identified as a distinct service of the Ministry and will offer a one-stop for all services to students.

“The new StudyLink name will also eliminate confusion between the Ministry’s service and the student service units operating on many campuses around the country. Education providers, students’ associations and advocate groups have reacted positively to the formation of StudyLink.

“The formation of StudyLink comes at the end of a second trouble-free summer of service to students. A $6m investment by the government to improve the student loans and allowances processing system in October 2000 has successfully ironed out the problems experienced over the 1998/99 and 1999/2000 summers.

“Over the summer season now completed StudyLink exceeded all its performance standards and recorded a 93% student satisfaction rate (peformance standard 85%).

The change to the StudyLink name, complete with a new logo, is being gradually phased in to keep costs to a minimum, with the new identity likely to be fully incorporated on all brochures and stationery by October as stock is replaced. The Ministry has invested $4,000 developing the new StudyLink identity and $9,000 producing new signage and making alterations to voice recording systems.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Veronika Meduna: The Kaikoura Rebuild

A Scoop Foundation Investigation

Friday will be a big day for people north of Kaikōura – and for hundreds of construction workers who are racing to reopen State Highway 1 in time for the holiday season.

By the afternoon, the South Island’s main transport corridor will be open to traffic again, more than a year after a magnitude 7.8 earthquake mangled bridges and tunnels, twisted rail tracks and buried sections of the road under massive landslides. More>>


BPS HYEFU WYSIWYG: Labour's Budget Plans, Families Package

“Today we are announcing the full details of the Government’s Families Package. This is paid for by rejecting National’s tax cuts and instead targeting spending at those who need it most. It will lift 88,000 children out of poverty by 2021." More>>


Gordon Campbell: On Defence Spending, Alabama, And Dolly Parton

The spending lavished on Defence projects to meet the risks that could maybe, possibly, theoretically face New Zealand in future is breath-taking, given how successive governments have been reluctant to spend even a fraction of those amounts on the nation’s actual social needs. More>>


Members' Bills: End Of Life Choice Bill Passes First Reading

The End of Life Choice Bill in the name of David Seymour has been sent to a select committee for consideration by 76 votes to 44. It is the third time Parliament has voted on the issue in recent decades and the first time such a Bill has made it over the first hurdle. More>>


State Sector: MPI Survives Defrag Of Portfolios

The Ministry for Primary Industries will not be split under the new government, but will instead serve as an overarching body for four portfolio-based entities focused on fisheries, forestry, biosecurity and food safety. More>>


Gordon Campbell: On Vulnerable Kids, RNZ Funding, And Poppy

The decision to remove the word ‘vulnerable’ from the Ministry for Vulnerable Children could well mark a whole shift in approach to the care of children in need... More>>





Featured InfoPages