Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


New Call Centre will boost fines collections

4 November 2002 Media Statement

New Call Centre will boost fines collections, says Minister

“The combination of an increase in dedicated staff, sophisticated technology and a modern new location should have those with overdue fines worried”, Courts Minister Margaret Wilson said in opening the Department for Courts’ new Wellington Collections Call Centre today.

The upgraded facility is the first part of a staged approach to expanding Collections’ call centre capacity and will be complemented in the future by another call centre in an upper North Island location, which will be up and running by January 2004.

“Since the Department for Courts established the Call Centre in 1997 it has proved to be a very cost-effective means of collecting fines,” Margaret Wilson said. “Using data-matching to establish the addresses and phone numbers of fines defaulters enables Call Centre staff to make contact to remind them they have fines and can avoid both enforcement fees and enforcement action by paying on time.”

While the Call Centre focuses on collecting fines, district units will be able to concentrate on encouraging fines compliance by way of hands-on enforcement of fines and through public education.

“Another important part of the expansion plan is a focus on victims, with the establishment of a dedicated line that will enable those owed reparation to enquire about the status of payments,” said Margaret Wilson.

“Those who refuse to pay their fines, after being given opportunities to do so, can expect a visit from a Collections Officer with the power to clamp vehicles and seize property if fines are not paid.

“The Call Centre and field units, working together, will reinforce the credibility of the fines as a justice sanction.”

The Call Centre expansion is projected to increase cash collected over 10 years by $211 million, Margaret Wilson said.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Also, Loan Interest: Productivity Commission On Tertiary Education

Key recommendations include better quality control; making it easier for students to transfer between courses; abolishing University Entrance; enabling tertiary institutions to own and control their assets; making it easier for new providers to enter the system; and facilitating more and faster innovation by tertiary education providers... More>>


Higher Payments: Wellington Regional Council Becomes A Living Wage Employer

Councillor Sue Kedgley said she was delighted that the Wellington Regional Council unanimously adopted her motion to become a Living Wage employer, making it the first regional council in New Zealand to do so. More>>


Scoop Images:
Dame Patsy Reddy Sworn In As Governor-General

This morning Dame Patsy Reddy was sworn in as the New Zealand Realm’s 21st Governor-General. The ceremony began with a pōwhiri to welcome Dame Patsy and her husband Sir David Gascoigne to Parliament. More>>


Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>


With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>


Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news