Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


New Call Centre will boost fines collections

New Call Centre will boost fines collections, says Minister

"The combination of an increase in dedicated staff, sophisticated technology and a modern new location should have those with overdue fines worried", Courts Minister Margaret Wilson said in opening the Department for Courts' new Wellington Collections Call Centre today.

The upgraded facility is the first part of a staged approach to expanding Collections' call centre capacity and will be complemented in the future by another call centre in an upper North Island location, which will be up and running by January 2004.

"Since the Department for Courts established the Call Centre in 1997 it has proved to be a very cost-effective means of collecting fines," Margaret Wilson said. "Using data-matching to establish the addresses and phone numbers of fines defaulters enables Call Centre staff to make contact to remind them they have fines and can avoid both enforcement fees and enforcement action by paying on time."

While the Call Centre focuses on collecting fines, district units will be able to concentrate on encouraging fines compliance by way of hands-on enforcement of fines and through public education.

"Another important part of the expansion plan is a focus on victims, with the establishment of a dedicated line that will enable those owed reparation to enquire about the status of payments," said Margaret Wilson.

"Those who refuse to pay their fines, after being given opportunities to do so, can expect a visit from a Collections Officer with the power to clamp vehicles and seize property if fines are not paid.

"The Call Centre and field units, working together, will reinforce the credibility of the fines as a justice sanction."

The Call Centre expansion is projected to increase cash collected over 10 years by $211 million, Margaret Wilson said.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Breed Laws Don’t Work: Vets On New National Dog Control Plan

It is pleasing therefore to see Louise Upston Associate Minister for Local Government calling for a comprehensive solution... However, relying on breed specific laws to manage dog aggression will not work. More>>


Corrections Corrected: Supreme Court Rules On Release Dates

Corrections has always followed the lawful rulings of the Court in its calculation of sentence release dates. On four previous occasions, the Court of Appeal had upheld Corrections’ practices in calculating pre-sentence detention. More>>


Not Waiting On Select Committee: Green Party Releases Medically-Assisted Dying Policy

“Adults with a terminal illness should have the right to choose a medically assisted death,” Green Party health spokesperson Kevin Hague said. “The Green Party does not support extending assisted dying to people who aren't terminally ill because we can’t be confident that this won't further marginalise the lives of people with disabilities." More>>


General Election Review: Changes To Electoral Act Introduced

More effective systems in polling places and earlier counting of advanced votes are on their way through proposed changes to our electoral laws, Justice Minister Amy Adams says. More>>

Gordon Campbell: On Our Posturing At The UN

In New York, Key basically took an old May 2 Washington Post article written by Barack Obama, recycled it back to the Americans, and still scored headlines here at home… We’ve had a double serving of this kind of comfort food. More>>


Treaty Settlements: Bills Delayed As NZ First Pulls Support

Ngāruahine, Te Atiawa and Taranaki are reeling today as they learnt that the third and final readings of each Iwi’s Historical Treaty Settlement Bills scheduled for this Friday, have been put in jeopardy by the actions of NZ First. More>>


Gordon Campbell: On The Damage De-Regulation Is Doing To Fisheries And Education, Plus Kate Tempest

Our faith in the benign workings of the market – and of the light-handed regulation that goes with it – has had a body count. Back in 1992, the free market friendly Health Safety and Employment Act gutted the labour inspectorate and turned forestry, mining and other workplace sites into death traps, long before the Pike River disaster. More>>

Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news