Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

New code protects ACC claimants’ rights

New code protects ACC claimants’ rights

The rights of ACC claimants have been enshrined in a new code that comes into effect on 1 February 2003.

Launching the Code of ACC Claimants’ Rights at Parliament today, ACC Minister Ruth Dyson said it spelt out ACC’s commitment to the highest practicable standard of service and fairness when dealing with claimants.

“The code contains eight claimants’ rights, including the right to be treated with dignity and respect, to be treated fairly and have their views considered, and to be fully informed.

“These rights are designed to meet claimants’ reasonable expectations every time they contact ACC, whether by phone, letter or face-to-face. Each right is accompanied by specific obligations on ACC to ensure the rights are met.”

Ruth Dyson said the code was designed to restore confidence in ACC, which had been weakened during the 1990s when the National Government slashed levies, removed lump sum payments and limited rehabilitation.

She said the spirit of the code was as important as the specific obligations.

“The whole future of ACC is about fairness – fairness in the administration and application of entitlements; fairness in dealing with people; a proactive attitude towards assisting them.

“A partnership between ACC and claimants, built on mutual trust, respect, understanding and participation, is critical if injured people are to make the best possible recovery.”

The code sets out a detailed complaints procedure, including a framework for resolving issues and concerns as they arise at the local level. At any point, a claimant can lodge a formal complaint that will be fully investigated.

When a breach of the code has occurred, the complaints service can direct ACC to undertake a number of remedies, including a written or oral apology, meeting with the claimant to resolve the issue, or providing interpretation services. If a claimant is not satisfied with the decision, they can seek an independent review.

Ruth Dyson said the code was in addition to all existing claimants’ rights, and covered the way ACC delivered services.

“The code is about claimants’ relationship with ACC. It does not cover decisions about cover and entitlements, compensation, or treatment for injury, which will continue to be dealt with under the provisions of the Injury Prevention Rehabilitation and Compensation Act 2001.”

Ms Dyson said the Privacy Commissioner and Office of the Ombudsmen could still be asked to investigate matters relating to ACC’s interaction with claimants after the code came into effect.

“However, I would like to think that the code, and the underlying commitment to build positive relationships, will help claimants to resolve difficulties with ACC without the need for outside intervention.”

The Code of ACC Claimants’ Rights as been developed as a requirement under section 44 of the Injury Prevention, Rehabilitation, and Compensation Act 2001. It comes into effect on 1 February 2003.

Copies of The Code of ACC Claimants’ Rights are available from ACC, PO Box 242, Wellington, or on the website Http://www.acc.org.nz/claimscare

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Peters/Ardern Triumph

There are a lot of good reasons to feel joyful about this outcome. It is what so many young voters – the best hope for the country’s future – wanted.

Far more important than the implications for the Economy Gods ( is the dollar up or down? ) last night’s outcome will also mean many, many vulnerable New Zealanders will have a better life over the next three years at least.

Yet the desire for change was in the majority, across the country..>>>More


Reaction

Labour on its agreement |Peters: Post-Election Announcement Speech | Greenpeace “cautiously hopeful” about new Government | ACT - Madman on the loose | E tū ecstatic | Chamber welcomes the outcome | Greens on their joining Govt | EDS welcomes new govt | Immigrant groups worry | Feds ready to engage new coalition government

 

Climate: Increasing Greenhouse Emissions Hit NZ

New Zealand is seeing impacts of excess greenhouse gas emissions in our climate and oceans, according to the latest national report from the Ministry for the Environment and Stats NZ about the state of the atmosphere and climate…More>>

ALSO:


Wellington.Scoop: Arrests At Blockade Of "Weapons Expo"

“We encourage people in Wellington to get down to the Westpac Stadium now for a day of awesome peace action. There will be plenty of food, music and activities to keep us sustained through the day.” More>>

ALSO:

Rorschach Restructuring: PSA Taking Inland Revenue To Court Over Psychometrics

The Public Service Association will be seeing Inland Revenue in Employment Court over its intention to psychometrically test employees reapplying for their roles at the department as part of its controversial Business Transformation restructuring plan. More>>

ALSO:

Nuclear Disarmament: Nobel Peace Prize 2017 Awarded To ICAN

Congratulations from iCAN Aotearoa New Zealand to international iCAN, the other iCAN national campaigns and partner organisations, and the countless organisations and individuals who have worked so hard for a nuclear weapons-free world since 1945. More>>

ALSO:

Expenses: Waikato DHB CEO Resigns

An independent inquiry has identified that Dr Murray had spent more than the agreed $25K allocated for relocation costs, and other unauthorized expenses involving potential financial breaches of the chief executive’s obligations. More>>

ALSO:

Wellington.Scoop: Sad About The Trolley Buses?

The Regional Council’s MetLink is today spending money to tell us that it really loves Wellington’s trolley buses, even though they’re all being taken off our roads by the end of this month. More>>

ALSO:

Post-Election: Preliminary Coalition Talks Begin

New Zealand First will hold post-election preliminary discussions in Wellington with the National Party tomorrow morning and the Labour Party tomorrow afternoon. More>>

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages

Opening the Election