Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


PlunketLine merger runs late

PlunketLine merger runs late

Minister of Health Annette King has changed her tune on when parents can expect a decent service from PlunketLine, says National’s Associate Health spokeswoman, Katherine Rich.

In July 2004 Ms King said that by March 2005 the Healthline service incorporating PlunketLine would achieve an answer rate of 95%.

“Now she says the date by which the service will meet its contracted answer rate (80% of calls within 20 seconds) ‘has been revised’,” says Mrs Rich.

“We’re being told the service will not achieve national coverage or contracted answer rates until June.”

Asked whether she was satisfied with the present service Mrs King said the present call-handling rate was ‘expected’.

Mrs Rich says the reason given for the merger back in July 2004 was that 30% of PlunketLine calls were unanswered, and Healthline would have a greater capacity to answer calls.

“No one except the Minister ‘expected’ the unanswered call rate to deteriorate from 30% to 87%,” says Mrs Rich.

“Ms King must now front up to explain why the merger has been delayed and why 87% of calls to PlunketLine in January went unanswered.

“She should also explain why when announcing the changes she didn’t say she ‘expected’ call rates to deteriorate.

“Sadly, all the explaining in the world won’t help the anxious parents who keep dialling PlunketLine for help, only to get an answer phone,” says Mrs Rich.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Sector Opposes Bill: Local Government Bill Timeframe Extended

The Minister of Local Government Peseta Sam Lotu-Iiga has asked the Select Committee to extend the report back date for the Local Government Act 2002 Amendment Bill (No 2). More>>


Breed Laws Don’t Work: Vets On New National Dog Control Plan

It is pleasing therefore to see Louise Upston Associate Minister for Local Government calling for a comprehensive solution... However, relying on breed specific laws to manage dog aggression will not work. More>>


Not Waiting On Select Committee: Green Party Releases Medically-Assisted Dying Policy

“Adults with a terminal illness should have the right to choose a medically assisted death,” Green Party health spokesperson Kevin Hague said. “The Green Party does not support extending assisted dying to people who aren't terminally ill because we can’t be confident that this won't further marginalise the lives of people with disabilities." More>>


General Election Review: Changes To Electoral Act Introduced

More effective systems in polling places and earlier counting of advanced votes are on their way through proposed changes to our electoral laws, Justice Minister Amy Adams says. More>>

Gordon Campbell: On Our Posturing At The UN

In New York, Key basically took an old May 2 Washington Post article written by Barack Obama, recycled it back to the Americans, and still scored headlines here at home… We’ve had a double serving of this kind of comfort food. More>>


Treaty Settlements: Bills Delayed As NZ First Pulls Support

Ngāruahine, Te Atiawa and Taranaki are reeling today as they learnt that the third and final readings of each Iwi’s Historical Treaty Settlement Bills scheduled for this Friday, have been put in jeopardy by the actions of NZ First. More>>


Gordon Campbell: On The Damage De-Regulation Is Doing To Fisheries And Education, Plus Kate Tempest

Our faith in the benign workings of the market – and of the light-handed regulation that goes with it – has had a body count. Back in 1992, the free market friendly Health Safety and Employment Act gutted the labour inspectorate and turned forestry, mining and other workplace sites into death traps, long before the Pike River disaster. More>>

Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news