Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


PlunketLine merger runs late

PlunketLine merger runs late

Minister of Health Annette King has changed her tune on when parents can expect a decent service from PlunketLine, says National’s Associate Health spokeswoman, Katherine Rich.

In July 2004 Ms King said that by March 2005 the Healthline service incorporating PlunketLine would achieve an answer rate of 95%.

“Now she says the date by which the service will meet its contracted answer rate (80% of calls within 20 seconds) ‘has been revised’,” says Mrs Rich.

“We’re being told the service will not achieve national coverage or contracted answer rates until June.”

Asked whether she was satisfied with the present service Mrs King said the present call-handling rate was ‘expected’.

Mrs Rich says the reason given for the merger back in July 2004 was that 30% of PlunketLine calls were unanswered, and Healthline would have a greater capacity to answer calls.

“No one except the Minister ‘expected’ the unanswered call rate to deteriorate from 30% to 87%,” says Mrs Rich.

“Ms King must now front up to explain why the merger has been delayed and why 87% of calls to PlunketLine in January went unanswered.

“She should also explain why when announcing the changes she didn’t say she ‘expected’ call rates to deteriorate.

“Sadly, all the explaining in the world won’t help the anxious parents who keep dialling PlunketLine for help, only to get an answer phone,” says Mrs Rich.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Peters/Ardern Triumph

There are a lot of good reasons to feel joyful about this outcome. It is what so many young voters – the best hope for the country’s future – wanted.

Far more important than the implications for the Economy Gods ( is the dollar up or down? ) last night’s outcome will also mean many, many vulnerable New Zealanders will have a better life over the next three years at least.

Yet the desire for change was in the majority, across the country..>>>More


Labour on its agreement |Peters: Post-Election Announcement Speech | Greenpeace “cautiously hopeful” about new Government | ACT - Madman on the loose | E tū ecstatic | Chamber welcomes the outcome | Greens on their joining Govt | EDS welcomes new govt | Immigrant groups worry | Feds ready to engage new coalition government | Labour Ministers of the Crown announced


Climate: Increasing Greenhouse Emissions Hit NZ

New Zealand is seeing impacts of excess greenhouse gas emissions in our climate and oceans, according to the latest national report from the Ministry for the Environment and Stats NZ about the state of the atmosphere and climate…More>>


Wellington.Scoop: Arrests At Blockade Of "Weapons Expo"

“We encourage people in Wellington to get down to the Westpac Stadium now for a day of awesome peace action. There will be plenty of food, music and activities to keep us sustained through the day.” More>>


Rorschach Restructuring: PSA Taking Inland Revenue To Court Over Psychometrics

The Public Service Association will be seeing Inland Revenue in Employment Court over its intention to psychometrically test employees reapplying for their roles at the department as part of its controversial Business Transformation restructuring plan. More>>


Nuclear Disarmament: Nobel Peace Prize 2017 Awarded To ICAN

Congratulations from iCAN Aotearoa New Zealand to international iCAN, the other iCAN national campaigns and partner organisations, and the countless organisations and individuals who have worked so hard for a nuclear weapons-free world since 1945. More>>


Expenses: Waikato DHB CEO Resigns

An independent inquiry has identified that Dr Murray had spent more than the agreed $25K allocated for relocation costs, and other unauthorized expenses involving potential financial breaches of the chief executive’s obligations. More>>


Wellington.Scoop: Sad About The Trolley Buses?

The Regional Council’s MetLink is today spending money to tell us that it really loves Wellington’s trolley buses, even though they’re all being taken off our roads by the end of this month. More>>


Post-Election: Preliminary Coalition Talks Begin

New Zealand First will hold post-election preliminary discussions in Wellington with the National Party tomorrow morning and the Labour Party tomorrow afternoon. More>>




Featured InfoPages

Opening the Election