Scoop has an Ethical Paywall
Work smarter with a Pro licence Learn More
Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

One-stop shop a hit in the heartland

17 May 2005

One-stop shop a hit in the heartland

The government's Heartland Service centres have received near-unanimous approval with a new survey showing 96 per cent public satisfaction, Social Development and Employment Minister Steve Maharey and Rural Affairs Minister Damien O'Connor announced today.

Heartland Service centres have been established in 30 locations across the country to help connect rural New Zealanders to government services. The centres provide a "one-stop shop" for a range of agencies including Housing New Zealand, ACC, Career Services and Work and Income.

A customer satisfaction survey carried out by Colmar Brunton shows 96 per cent of members of the public are satisfied with their visits to Heartland Service centres with 75 per cent saying they were "very satisfied."

Steve Maharey said the results showed the government's investment in Heartland Services was paying off.

"All New Zealanders – regardless of where they live – deserve first-class service from their government," Steve Maharey said. "People coming into Heartland centres are getting high-quality advice about the range of assistance available to them."

Damien O'Connor said the survey was further evidence of the government's commitment to rural areas.

"These results show that Heartland Services is delivering for rural New Zealanders," Damien O'Connor said. "It's no longer the case that you have to live in cities to get the support from government you're entitled to."

Other highlights from the satisfaction survey included:
- 95 per cent of the public who have visited a centre believe Heartland Services has improved their access to government services
- 89 per cent of community organisations report satisfaction with Heartland Services
- 97 per cent public satisfaction with the location of the centres
- 95 per cent satisfaction with the friendliness of staff

ENDS

Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

© Scoop Media

Advertisement - scroll to continue reading
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines


Gordon Campbell: On The US Opposition To Mortgage Interest Deductibility For Landlords


Should landlords be able to deduct the interest on the loans they take out to bankroll their property speculation? The US Senate Budget Committee and Bloomberg News don't think this is a good idea, for reasons set out below. Regardless, our coalition government has been burning through a ton of political capital by giving landlords a huge $2.9 billion tax break via interest deductibility, while still preaching the need for austerity to the disabled, and to everyone else...
More


 
 

Government: Concerns Conveyed To China Over Cyber Activity
Foreign Minister Winston Peters has confirmed New Zealand’s concerns about cyber activity have been conveyed directly to the Chinese Government. “The Prime Minister and Minister Collins have expressed concerns today about malicious cyber activity... More

ALSO:


Government: GDP Decline Reinforces Government’s Fiscal Plan

Declining GDP for the December quarter reinforces the importance of restoring fiscal discipline to public spending and driving more economic growth, Finance Minister Nicola Willis says... More

ALSO:


Government: Humanitarian Support For Gaza & West Bank

Winston Peters has announced NZ is providing a further $5M to respond to the extreme humanitarian need in Gaza and the West Bank. “The impact of the Israel-Hamas conflict on civilians is absolutely appalling," he said... More


Government: New High Court Judge Appointed

Judith Collins has announced the appointment of Wellington Barrister Jason Scott McHerron as a High Court Judge. Justice McHerron graduated from the University of Otago with a BA in English Literature in 1994 and an LLB in 1996... More

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels


 
 
 
 

Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.