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Call centre shake-up overdue

Anne Tolley MP
National Party Associate Welfare Spokeswoman

21 December 2006

Call centre shake-up overdue

The Government’s announcement that it will be shaking up its Child Youth & Family call centres is way overdue, says National’s Associate Welfare spokeswoman, Anne Tolley.

“This is something I have been bringing to the attention of Minister Ruth Dyson since I returned to Parliament in 2005.

“Waiting times in the Child, Youth & Family call centres, and the huge number of abandoned calls, were of concern to me back in 2005, and now it seems the Government is finally acknowledging there is a problem.

“Child Youth & Family call centres are often the first point of call for people concerned about a child’s welfare and they need to be managed appropriately.

“And when calls do come in they need to be actioned accurately and in a timely manner.

"I hope this review prompts the Minister into action, instead of more empty talk," says Mrs Tolley.

ENDS

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