Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Telecommunications Dispute Scheme

Hon David Cunliffe
Minister for Communications and Information Technology

3 December 2007 Media Statement

Telecommunications Dispute Scheme

New Zealand’s first independent telecommunications disputes resolution scheme has been welcomed by the Minister of Communications and Information Technology David Cunliffe as a great example of industry self policing.

The scheme and associated Customer Complaints Code have been established by an industry working party of the Telecommunications Carriers Forum (TCF). It will provide prompt, independent resolution of disputes .

“I often receive letters from frustrated customers who just want their concerns to be heard and dealt with appropriately. The Scheme will give customers certainty in how their complaint will be dealt with, and give them a mechanism for making those complaints”, the Minister said.

Dispute Resolution Services Limited (DRSL) has been appointed the independent scheme agent. DRSL’s role will include looking after the day-to-day running of the Scheme, investigating valid customer disputes, and encouraging good practice for the handling of customer complaints by participating telecommunications companies.

The self-regulating Scheme has been developed by industry members, and as a result has received wide support. The Minister noted he was pleased that the scheme has strong consumer representation on its governing council.

“I am pleased that it’s not just the major telecommunications companies that have signed up to the scheme. It’s also the smaller players such as Airnet, Digital Island, Eziphone, Igrin Internet and Snap Internet. The willingness of these emerging companies to be part of the scheme shows great commitment to providing excellent customer service”, said Mr Cunliffe.

“For the scheme to be successful, it must establish and maintain a track record of robustly handling consumer complaints to ensure appropriate service provider performance”.

Further information on the Telecommunications Dispute Resolution Scheme is available on the TCF website:


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On A Trade War With China

As things currently stand, the White House has NOT included New Zealand on its list of allies whose steel and aluminium exports to the US will be exempted from US President Donald Trump’s recent hike in tariffs.

Given that the tariffs in question have been imposed under section 232 of the 1962 US Trade Expansion Act (whereby the national security of the US is supposedly at stake) this American failure to treat New Zealand as an ally is historically significant. After all, our troops have fought and died alongside the US in every major global conflict – the two world wars, Korea, Vietnam, Afghanistan etc – for the past hundred years or more. More>>


Gordon Campbell: On Credibility In Politics

Credibility is always such a fickle, unstable element in politics. You know it when you see it, though. More>>

A Step Closer: Regional Fuel Tax For Auckland?

Legislation to allow regions to apply for a regional fuel tax, initially for Auckland, will be introduced to Parliament today, Transport Minister Phil Twyford has announced.More>>


SSC Findings: DHB Exec Misused Travel Funds

A State Services Commission investigation into the expenditure of former Waikato District Health Board chief executive Dr Nigel Murray found that more than half of his claims for travel and accommodation were unjustified.More>>


RNZ Explainer: Why You Should Care About Cambridge Analytica

Facebook's shares have lost billions of dollars in value after something to do with data used by Cambridge Analytica. Confused? Here's what it means, and what could come next. Cambridge Analytica is a London-based consulting firm. It is under pressure over allegations it uses illegally obtained data and social media manipulation to influence elections.More>>


Further $700,000: Teacher Supply Initiative Extended

Acting Minister of Education Tracey Martin has announced a further $700,000 to help more teachers into classrooms, with the extension of the Teacher Education Refresh (TER) Programme... More>>


Dotcom v Obama: High Court Declines to Subpoena Obama

The former President of the United States of America, Barack Obama, is in New Zealand for three days. The plaintiffs have filed an application for an order for his examination before a Judge while he is in New Zealand... More>>


Supporting Disabled People Into Work: Guidelines Launched

The Minister for Disability Issues Carmel Sepuloni and Minister of Employment Willie Jackson welcome the launch of the new Employment Support Practice Guidelines: How to support disabled people to get the job they want... More>>


OIO and Forestry: Regime Amendments Proposed

Hon David Parker Associate Minister of Finance 20 March 2018 Amendments proposed to forestry rights screening regime Investments in sensitive land involving forestry rights will be brought into the scope of the Overseas Investment Act ... More>>





Featured InfoPages